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06-14-2014, 12:36 PM
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#61
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Senior Member
Join Date: Dec 2012
Posts: 1,257
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Great news, glad to see RW stepping up to the plate again to maintain satisfied owners.
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Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
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06-24-2014, 01:02 AM
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#62
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Sent an e-mail to Jim Lazzarino thanking him and his staff for providing exemplary service for my warranty repair issues on my 31SL. I thought it was important for him to know that his staff at the Service Center went above and beyond the call of duty to make sure I was happy with all the repairs. Wife and I shopping at Krogers this afternoon and I get a personal call from Jim Lazzarino thanking me for choosing Redwood and thanking me for the e-mail. He said that Redwood is not always perfect but they are trying to provide the service everyone expects. Wow, Kudos to Redwood!! 
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 Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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06-24-2014, 02:30 PM
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#63
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Senior Member
Join Date: Apr 2014
Posts: 383
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Wouldn't it be great if Redwood/Thor would open a West Coast Service Center? Just dreaming lol
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 Yale & Tammy
2014 F-350 4x4 crew cab, SRW, 6.7, 3.55's, 18K PullRite
2014 Redwood black and Gold 38RL, king slide in slide, 5.5 Onan
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06-24-2014, 02:48 PM
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#64
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Senior Member
Join Date: Feb 2013
Posts: 1,856
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Right coast would be even better. 
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2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
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06-24-2014, 03:33 PM
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#65
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Senior Member
Join Date: Jul 2013
Posts: 2,055
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__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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06-24-2014, 03:38 PM
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#66
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Denver would be central! And very accessible all two months it doesn't snow here
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Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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06-24-2014, 03:45 PM
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#67
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by johnboytoo
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Dallas gets my vote!!!!!!
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Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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06-24-2014, 03:51 PM
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#68
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Senior Member
Join Date: Dec 2012
Posts: 1,257
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Naw, should be left coast in the Great Never White North. Like Brad we get almost 2 months without rain.
__________________
Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
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06-24-2014, 03:59 PM
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#69
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Senior Member
Join Date: Dec 2013
Posts: 210
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I'm surprised RV manufacturing isn't split into a couple of central industrial areas. Dallas and Houston come to mind. Cost of living cheap, shipping port near by, plenty of labor, mild winters etc. I don't know why the Amish have a lock on manufacturing.
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Jay D. and Rhonda J Garrett
2015 RW38GK
2014 RAM 3500 DUALLY
Full timers Oct 2014
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06-24-2014, 04:05 PM
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#70
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Keystone had a service center/manufacturing plant in Oregon that I had to go to for warranty on the frame. Don't know if they still have it there or not.
Indiana is definitely the focus for this stuff. You would think they would look at Detroit to expand
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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06-24-2014, 11:43 PM
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#71
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Senior Member
Join Date: May 2013
Posts: 335
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Service center? All we want is a dealer in the greater Seattle area.
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2012 Redwood 31SL chasing 2019 Denali HD 3500 Duramax SRW
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06-25-2014, 01:05 AM
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#72
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Traveling
Join Date: Mar 2014
Posts: 910
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Haha! Yes! I hear you on the Seattle location. B. Young in Portland has been just fine for purchase. I will let you know how our first service goes. They did tell us that they do accommodate full timers with hookups in their lot if it has to stay overnight or worse. So that is a good thing.
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06-25-2014, 05:32 AM
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#73
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Senior Member
Join Date: Dec 2012
Posts: 1,257
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Quote:
Originally Posted by NW Snowbirds
Service center? All we want is a dealer in the greater Seattle area.
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If you need work while at home come on up North. Fraserway have been excellent and are only about 10 mls across the border.
__________________
Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
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06-25-2014, 07:15 PM
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#74
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Senior Member
Join Date: May 2013
Posts: 335
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Quote:
Originally Posted by Oriana
If you need work while at home come on up North. Fraserway have been excellent and are only about 10 mls across the border.
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Unfortunately Redwood told us we cannot use a Canadian dealer (specifically yours) for warranty repair. 
__________________
2012 Redwood 31SL chasing 2019 Denali HD 3500 Duramax SRW
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06-26-2014, 05:55 AM
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#75
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Senior Member
Join Date: Dec 2012
Posts: 1,257
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Quote:
Originally Posted by NW Snowbirds
Unfortunately Redwood told us we cannot use a Canadian dealer (specifically yours) for warranty repair. |
Isn't that interesting, so what would happen if you were going through BC enroute to Alaska and needed work done.
We were told we can go to any RW or Crossroads dealer - Canada or USA. My understanding is that, unlike new cars/trucks, we can even purchase new RV's across the border.
Think I'll chat with the service manager when I get home next week.
__________________
Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
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06-26-2014, 11:00 AM
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#76
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Senior Member
Join Date: Apr 2014
Posts: 240
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Quote:
Originally Posted by TNTBaker
Haha! Yes! I hear you on the Seattle location. B. Young in Portland has been just fine for purchase. I will let you know how our first service goes. They did tell us that they do accommodate full timers with hookups in their lot if it has to stay overnight or worse. So that is a good thing.
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We expect to spend a fair amount of time in the PNW, since my son is in Olympia, my daughter is in Portland and my best buddy is in Eugene, and his house came with an in-law RV pad with hookups. Can we expect to get some decent service in Eugene/Portland when we need it?
__________________
Alan & Angele
2014 RW 38GK, Curt Q24 Hitch.
2014 Ram 3500 crew cab dually. Knapheide low-profile Westerner utility body.
Full-timing starting in August, 2014
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06-26-2014, 01:30 PM
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#77
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Senior Member
Join Date: Jun 2013
Posts: 918
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Quote:
Originally Posted by atom ant
Keystone had a service center/manufacturing plant in Oregon that I had to go to for warranty on the frame. Don't know if they still have it there or not.
Indiana is definitely the focus for this stuff. You would think they would look at Detroit to expand |
Yep still do. It's way East on I-84. Used to drive by it every now and then when I officially lived in OR. They manufacture the Passport line out there.
Also Forest River has a production plant in the Dallas, OR are for the Rpod and Surveyor line as well.
__________________
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
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06-26-2014, 02:17 PM
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#78
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Senior Member
Join Date: Apr 2014
Posts: 383
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Quote:
Originally Posted by AlanN
We expect to spend a fair amount of time in the PNW, since my son is in Olympia, my daughter is in Portland and my best buddy is in Eugene, and his house came with an in-law RV pad with hookups. Can we expect to get some decent service in Eugene/Portland when we need it?
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B.Young RV in PDX and George Sutton RV in Eugene. Previous experience with GS in Eugene was good and B.Young has been good with my RW. So I think you are in good hands.
__________________
Yale & Tammy
2014 F-350 4x4 crew cab, SRW, 6.7, 3.55's, 18K PullRite
2014 Redwood black and Gold 38RL, king slide in slide, 5.5 Onan
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06-26-2014, 03:08 PM
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#79
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Senior Member
Join Date: Apr 2014
Posts: 240
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Quote:
Originally Posted by Blue Dogs
B.Young RV in PDX and George Sutton RV in Eugene. Previous experience with GS in Eugene was good and B.Young has been good with my RW. So I think you are in good hands.
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That's exactly what I was hoping to hear ... Thanks!
__________________
Alan & Angele
2014 RW 38GK, Curt Q24 Hitch.
2014 Ram 3500 crew cab dually. Knapheide low-profile Westerner utility body.
Full-timing starting in August, 2014
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06-26-2014, 04:30 PM
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#80
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Senior Member
Join Date: May 2013
Posts: 335
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Think I'll chat with the service manager when I get home next week.
Andy,
Let me know what he says. I was told "no" by Ron Howard and Mark Quinn.
Terry
__________________
2012 Redwood 31SL chasing 2019 Denali HD 3500 Duramax SRW
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