Redwood/Crossroads stepping up!

[Rick and Mindy]

When I had concerns that Redwood/Crossroads would not do the right thing with my prior warranty repair issues I documented my experience on this forum and after jumping through some hoops Redwood said they would fix my problems at the Service Center. I then said that I would keep everyone posted on the results. Here is what has taken place so far: Last Wednesday a dispatch picked up my Redwood and took it to the Service Center. I was contacted by the driver that my coach had been delivered to the Service Center Thursday morning safe and sound. It was scheduled to go in to the center on May 27th. I was contacted today by Rick Drinkwine and informed that the coach is in the service center now but they do not have a key to get into the coach. I was told by the dispatch driver that the factory service center would have the keys needed so he did not want a key from me. NOT TRUE! They do not have a key to the deadbolt. I have overnited the key to Rick Drinkwine . That's the status for now but I will keep you posted. I will be driving to Indiana when the repairs are complete to pick it up and approve the repairs. I hope I can meet some of the outstanding techs while I'm there and also hope I can get a tour of the factory.