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Old 08-18-2014, 09:03 PM   #1
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38BR final showdown

Well as all have read thru my many post on this wonderful $&@€!ng trailer it has come down to a phone call I just got today. Crossroads / Redwood wants to pick this thing up from me and take it back home and put it back in line to fix it My list has grown so long now since I last left a post about it I don't think 3/4 of you believe I have had this many problems on one trailer but it's true. So as of right now September 10 is the pick up date I'm just afraid that we have had 15 to many bandaids put on this one from Exploreusa that they will refuse to fix it. I can't see how they can fix some of it with out replacing and entire side of the trailer with the handy work we received from explore USA trying to fix our 2 entry doors to the coach or the metal chewed out from them putting in our "new and improved" rear swinging door that has a paint job that doesn't match the color of the trailer. But what scares me is maybe the frame of this trailer is not true and that is the reason for us having all these problems So many to list but maybe later for a good campfire story. Wish us luck and please say a prayer for this thing I really would love to be amazed to have a trailer come back to us and see in person what you all see in yours when you bought it brand new the first day and still loving it since then
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Old 08-18-2014, 09:12 PM   #2
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As I always say try not to be surprised when something good happens! I can certainly appreciate what you have been through. I do believe you. I am going to hope that it comes back and amazes you. That would not amaze me. Very best of luck to you!
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Old 08-18-2014, 10:54 PM   #3
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David, I can attest to the Service Center fixing problems created by another Redwood/Crossroads Dealer. If a certified dealer supposedly "fixes" your warranty problems and the fix is unacceptable, then Redwood should fix it and that is exactly what they did for me. If you look at my pics under photos on this forum you will see where a dealer that was recommended to me by Redwood botched my warranty repairs. As a result of the poor repairs by that dealer the Redwood picked my 31SL up from me in Louisiana and took it to the Service Center to correct the issues. They ended up replacing the roof membrane on two of my slides. They wanted me to pick the fifth wheel up from them when the repairs were completed so I could make sure I was satisfied with the repairs so I did and I was completely satisfied!! I think you will be happy and you will pull away from there feeling like you have a new coach and that Redwood cares about you as a customer. Can't wait to hear from you with positive results!
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Old 08-19-2014, 12:26 AM   #4
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They'll get it fixed up for you! The factory is the right place to get it done.
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Old 08-19-2014, 12:38 AM   #5
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Thanks to all for the support. It's still about 4 weeks away till they pick it up. I promised my wife that we need to finish this vacation first then say good bye to it again for another month while it's getting worked on.
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Old 08-19-2014, 02:07 AM   #6
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Good luck and having recently visited the service centre I'm sure you'll be a happy camper when your coach is returned.
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Old 08-19-2014, 02:26 AM   #7
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It's a shame that it had to come to this, but Crossroads/Redwood is stepping up for you. Best of luck!
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Old 08-19-2014, 11:08 PM   #8
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David and Beth,

if I remember all your past posts correctly, you've had problems with this since you first walked into it. This should be an example of a dealer issues getting worse. As many on here can attest to, the service center can take these trailers apart and put them back together better than new. I suggest you make a list of issues that need fixed and send it to the service center ahead of time as well as tape a list to the counter so it's easily seen by the technicians.

The service center has never let me down and I doubt they will do any less for you.

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Old 08-20-2014, 02:30 AM   #9
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I hope they make it right whatever that takes! We were so pleased with the response we had from Redwood at the Rally. They sent someone to our units to fix the lock pads, look at our large window blind problem and our refrigerator problem. I think they will do right by you.
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Old 08-20-2014, 03:34 AM   #10
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I am so pleased with everyone's comments about the service center and your support We have had a pretty rocky time with this trailer and put a ton of money in it so far I am heading back put to the trailer at the coast after work to start on my list once again because that is what they are wanting ahead of time to look over and get ready for the trailers arrival in mid September Any suggestions on what I might need to look into that I might be overlooking so I can possibly add it to the list if my trailer might have that problem as well that you have encounterd in the past. Thanks again for everyone's support
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