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09-01-2018, 01:48 AM
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#1
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Senior Member
Join Date: Sep 2016
Posts: 141
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3821rl
On its maiden voyage 2018 3821rl is full of problems...bedroom ac only works on lo cool...bedroom slide in slide wont slide the little one...rear pull down el cheapo blinds fell in floor..going back to dealer for work as soon as we get back from orlando fl. guess I could blame it on I 10 and I 59 or just shotty work from crossroads....sure miss the 2012 31sl we traded in
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09-01-2018, 09:25 PM
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#2
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Senior Member
Join Date: Sep 2017
Posts: 620
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Quote:
Originally Posted by katy4man
On its maiden voyage 2018 3821rl is full of problems...bedroom ac only works on lo cool...bedroom slide in slide wont slide the little one...rear pull down el cheapo blinds fell in floor..going back to dealer for work as soon as we get back from orlando fl. guess I could blame it on I 10 and I 59 or just shotty work from crossroads....sure miss the 2012 31sl we traded in
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Sorry to hear about the issues you have encountered ! I feel its a industy wide problem , the OEM leaves the final checks to the dealer and the dealers this time of year are focused on sales so they don't own 2018 models when 2020 units will be in there lot soo
Also the trailer you have is a Keystone model , crossroads sold to keystone a few years ago.
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Mark & Melissa
2015 Redwood RL38 , Kodiak disk brakes , 17.5" tires , 8K Morryde IS , 2024 GMC 3500 DRW, 1900 watts solar with Victron and 5 Battleborn
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09-01-2018, 10:37 PM
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#3
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Senior Member
Join Date: Jan 2014
Posts: 747
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I believe Redwoods are categorized as a brand of Keystone under the parent THOR. I don't believe any selling happened at all, just reorganization under the same corporate umbrella.
Chris
2012 36RL
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09-02-2018, 01:44 AM
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#4
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Senior Member
Join Date: Jan 2012
Posts: 2,810
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Redwood is still under CrossRoads. What Thor did was combine the Service and Warranty part distribution thru Keystone. Redwoods are still repaired at their facility on Haw Patch in Topeka, down the street from the assembly plant at CrossRoads.
So any Service that's done at the Redwood Service Center must get their parts from the Keystone Warehouse in Goshen. This info was gained directly from Randy the Service Manager for Redwood.
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Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
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09-02-2018, 04:22 PM
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#5
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Senior Member
Join Date: Sep 2016
Posts: 141
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Put Randys number on here I would sure like to visit with him...
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09-03-2018, 12:10 AM
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#6
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Senior Member
Join Date: Nov 2014
Posts: 2,032
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Quote:
Originally Posted by katy4man
Put Randys number on here I would sure like to visit with him...
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Say please
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2015 36RL pushing a 2015 Denali
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09-03-2018, 03:50 PM
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#7
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Senior Member
Join Date: Sep 2016
Posts: 141
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Pplleeaazzee
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09-03-2018, 05:34 PM
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#8
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Senior Member
Join Date: Jan 2012
Posts: 2,810
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Okay, this was the number for the Service Center at 305 Hawpatch Drive, Topeka: 1-260-593-3850, not sure if it still rings in the service bays. If someone answers you could ask for Randy Mishler and see if they would put you through.
Remember, RW/CR keep changing things so don't know if the phone number is still valid.
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Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
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09-08-2018, 05:30 PM
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#9
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Junior Member
Join Date: Sep 2015
Posts: 4
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The blinds in rear of my 2012 31SL fell of while going down the road. The clips that hold them in place are metal but the attachment point is thin plastic and that broke. Redwood sent me enough replacement clips to do the whole unit. A better fix was zip ties. The real problem was the 7000lb suspension that was on the coach. When I replaced it with MorRide 8000lb independent suspension they found the spring to be almost flat. Blinds and pictures on the wall now stay put.
r
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09-08-2018, 05:31 PM
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#10
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Junior Member
Join Date: Sep 2015
Posts: 4
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that coach is a 2016
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09-08-2018, 06:40 PM
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#11
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Senior Member
Join Date: Dec 2012
Posts: 399
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My Redwood was just in for repairs at the Keystone shop in Goshen.
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Elliott & Vicky, and Sadie the GSD copilot
2014 36RE, Onan, Titan disc brakes, 17.5 inch Sailun H tires, lots of other options
2013 RAM 3500 CC, LB, DRW, Cummins, AISIN, 4x4
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09-08-2018, 08:49 PM
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#12
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Member
Join Date: Jul 2017
Posts: 37
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Welcome to the world of Keystone junk. I seriously feel your pain and know it well! Good luck with the repairs but if I were you I would test all wood trim, door jams, air bag suspension system, all battery connections, exterior caulking. Anything you physically see or move. Might save you a few more trips back to the dealership.
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09-08-2018, 08:52 PM
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#13
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Member
Join Date: Jul 2017
Posts: 37
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One more thing, I registered a complaint with the BBB about Keystone and gave them a bad review. The BBB called me to follow up. People need to start doing this in my view.
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09-08-2018, 11:42 PM
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#14
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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BBB is a hopeless waste of time. Complain, they answer, back to A+. I have a roofer in prison for fraud and his rating is A+.
I had a Keystone Montana 2007 that was one of the best RVs I ever owned out of about 8. Our Redwood was a good 3rd place, but also more sophisticated than the Montana so it gets a little credit for technology vulnerabilities.
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Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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