Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-01-2018, 01:48 AM   #1
Senior Member
 
Join Date: Sep 2016
Posts: 141
3821rl

On its maiden voyage 2018 3821rl is full of problems...bedroom ac only works on lo cool...bedroom slide in slide wont slide the little one...rear pull down el cheapo blinds fell in floor..going back to dealer for work as soon as we get back from orlando fl. guess I could blame it on I 10 and I 59 or just shotty work from crossroads....sure miss the 2012 31sl we traded in
katy4man is offline   Reply With Quote
Old 09-01-2018, 09:25 PM   #2
Senior Member
 
XCMARK's Avatar
 
Join Date: Sep 2017
Posts: 585
Quote:
Originally Posted by katy4man View Post
On its maiden voyage 2018 3821rl is full of problems...bedroom ac only works on lo cool...bedroom slide in slide wont slide the little one...rear pull down el cheapo blinds fell in floor..going back to dealer for work as soon as we get back from orlando fl. guess I could blame it on I 10 and I 59 or just shotty work from crossroads....sure miss the 2012 31sl we traded in
Sorry to hear about the issues you have encountered ! I feel its a industy wide problem , the OEM leaves the final checks to the dealer and the dealers this time of year are focused on sales so they don't own 2018 models when 2020 units will be in there lot soo

Also the trailer you have is a Keystone model , crossroads sold to keystone a few years ago.
__________________
Mark & Melissa
2015 Redwood RL38 , Kodiak disk brakes , 17.5" tires , 8K Morryde IS , 2024 GMC 3500 DRW
XCMARK is offline   Reply With Quote
Old 09-01-2018, 10:37 PM   #3
Senior Member
 
r time soon's Avatar
 
Join Date: Jan 2014
Posts: 747
I believe Redwoods are categorized as a brand of Keystone under the parent THOR. I don't believe any selling happened at all, just reorganization under the same corporate umbrella.



Chris
2012 36RL
r time soon is offline   Reply With Quote
Old 09-02-2018, 01:44 AM   #4
Senior Member
 
mhs4771's Avatar
 
Join Date: Jan 2012
Posts: 2,805
Redwood is still under CrossRoads. What Thor did was combine the Service and Warranty part distribution thru Keystone. Redwoods are still repaired at their facility on Haw Patch in Topeka, down the street from the assembly plant at CrossRoads.
So any Service that's done at the Redwood Service Center must get their parts from the Keystone Warehouse in Goshen. This info was gained directly from Randy the Service Manager for Redwood.
__________________
Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
mhs4771 is offline   Reply With Quote
Old 09-02-2018, 04:22 PM   #5
Senior Member
 
Join Date: Sep 2016
Posts: 141
Put Randys number on here I would sure like to visit with him...
katy4man is offline   Reply With Quote
Old 09-03-2018, 12:10 AM   #6
Senior Member
 
Shane Wood's Avatar
 
Join Date: Nov 2014
Posts: 2,032
Send a message via AIM to Shane Wood Send a message via MSN to Shane Wood Send a message via Yahoo to Shane Wood
Quote:
Originally Posted by katy4man View Post
Put Randys number on here I would sure like to visit with him...
Say please
__________________
2015 36RL pushing a 2015 Denali
Shane Wood is offline   Reply With Quote
Old 09-03-2018, 03:50 PM   #7
Senior Member
 
Join Date: Sep 2016
Posts: 141
Pplleeaazzee
katy4man is offline   Reply With Quote
Old 09-03-2018, 05:34 PM   #8
Senior Member
 
mhs4771's Avatar
 
Join Date: Jan 2012
Posts: 2,805
Okay, this was the number for the Service Center at 305 Hawpatch Drive, Topeka: 1-260-593-3850, not sure if it still rings in the service bays. If someone answers you could ask for Randy Mishler and see if they would put you through.
Remember, RW/CR keep changing things so don't know if the phone number is still valid.
__________________
Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
mhs4771 is offline   Reply With Quote
Old 09-08-2018, 05:30 PM   #9
Junior Member
 
Join Date: Sep 2015
Posts: 4
The blinds in rear of my 2012 31SL fell of while going down the road. The clips that hold them in place are metal but the attachment point is thin plastic and that broke. Redwood sent me enough replacement clips to do the whole unit. A better fix was zip ties. The real problem was the 7000lb suspension that was on the coach. When I replaced it with MorRide 8000lb independent suspension they found the spring to be almost flat. Blinds and pictures on the wall now stay put.

r
ghskas is offline   Reply With Quote
Old 09-08-2018, 05:31 PM   #10
Junior Member
 
Join Date: Sep 2015
Posts: 4
that coach is a 2016
ghskas is offline   Reply With Quote
Old 09-08-2018, 06:40 PM   #11
Senior Member
 
Join Date: Dec 2012
Posts: 399
My Redwood was just in for repairs at the Keystone shop in Goshen.
__________________
Elliott & Vicky, and Sadie the GSD copilot
2014 36RE, Onan, Titan disc brakes, 17.5 inch Sailun H tires, lots of other options
2013 RAM 3500 CC, LB, DRW, Cummins, AISIN, 4x4
Elliott & Vicky is offline   Reply With Quote
Old 09-08-2018, 08:49 PM   #12
Member
 
Join Date: Jul 2017
Posts: 37
Welcome to the world of Keystone junk. I seriously feel your pain and know it well! Good luck with the repairs but if I were you I would test all wood trim, door jams, air bag suspension system, all battery connections, exterior caulking. Anything you physically see or move. Might save you a few more trips back to the dealership.
wekirby is offline   Reply With Quote
Old 09-08-2018, 08:52 PM   #13
Member
 
Join Date: Jul 2017
Posts: 37
One more thing, I registered a complaint with the BBB about Keystone and gave them a bad review. The BBB called me to follow up. People need to start doing this in my view.
wekirby is offline   Reply With Quote
Old 09-08-2018, 11:42 PM   #14
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
BBB is a hopeless waste of time. Complain, they answer, back to A+. I have a roofer in prison for fraud and his rating is A+.

I had a Keystone Montana 2007 that was one of the best RVs I ever owned out of about 8. Our Redwood was a good 3rd place, but also more sophisticated than the Montana so it gets a little credit for technology vulnerabilities.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 04:21 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×