Originally Posted by Dave&Ginny
I understand your concerns but Redwood still has the best floor plans out there with the GK being one of them.Â* Having the top ( and start-up)guys being shown the door isn't good but it's not the death of the product either.Â*
In my opinion Redwood has 2 main problems and if they fix these it will go real far in producing a better product.
#1 Either eliminate the Quality Control person that has been sleeping on the job or teach a whole bunch of people real fast how to care about their work.
#2 Loose the "Falcon Fit" idea and get better suspension systems or else more options.Â* As in all industries, they have to get the best supplier instead of only using the "Thor" step children.
#3 Buy back some of the older trailers that have been well used and maintained, take them apart and see where they wore the worst.Â* Fix those problem areas on the new trailers and do this all over again in 2 years.
My take from 30,000 feet.
A changing of the guard is almost always imminent when a company changes hands. This is just about the only way to effectively change a culture. I've seen it first hand too many times. Change the leadership and everyone else will either fall in line or leave, either way problem solved from a management perspective. Not saying I agree with this principle as the only horse I have in this race is my trailer, but it works.
Regarding quality it seems to me that the RV industry relies heavily on the dealerships which are essentially worse than any used car dealership I've ever seen. It all comes down to money and labor costs. The cold reality is that probably fewer than 50% of buyers out there complain about things, especially openly as evidence through the number of members on this forum. There's really no incentive to produce a "perfect" product nor would it would be cost effective. You could easily spend 40-80 additional hours on each of our trailer making them perfect. Multiply that 80 hours times about $30-40/hour (think taxes and benefits along with salary) and that number easily tops an additional $3,000 to the cost of goods for this product. The margins are surprisingly slim for the dealers on these after their costs, take away an additional $3,000 and they might just decide to sell another product in place of the Redwood.
Just my thoughts from a business standpoint.
BTW, I love your idea #3. However being in a position where I always feel like I can do my job better, the reality is I don't have the time, manpower or management backing to do so in most instances. I work on the business side of IT for a point of reference.