Persistence Pays Off for our 38RL
So, we first have to thank Todd & Theresa and Chuck & Ruth for recommending we call the factory ourselves! Come to find out our Redwood order was never even placed until our first follow-up call with our sales rep, which was almost 6 weeks after the paperwork was completed and the deposit cleared. We're thankful to have found the Redwood Forum a couple weeks ago or we may still have been in the dark. Sadly, our sales rep has not even apologized or offered any compensation. Luckily things seem to be working out despite this delay. Since we're located in CT, will be picking up our new Ram truck in GA and hooking up with family in TN and FL, coordinating flights and schedules was a bit of a challenge. We're very appreciative to Hilton Riggins at the Redwood factory who helped accelerate the process and scheduled our unit at the head of the line for paint in order to get us our 38RL before the factory closes for two weeks over Fourth of July. If all goes well now, we expect to be Redwood owners by 7/7. Now we just have to sell our S&B so we can hit the full-time road.
Rhonda & Craig Smith
2015 Redwood 38RL
2014 Dodge Ram 3500 DRW
Full-timers as of 10 a.m. Sept. 15th
Currently living in CT soon to be residence of FL