Sorry to hear Bub! There is a huge gap between the level of service at the Dealers, and the level of service from Crossroads unfortunately, and Dealer service is far from consistent between dealers, good or bad.
My perception is just pure lack of communication between Crossroads and the Dealers, and lack of understanding of the Redwood line on the Dealers part.
The entry and cabinet door changed last year - Kinro vs somebody else. Hinges broke on one of my cabinet doors because the struts replaced under warranty were too strong for the older style hinge. Stopped in the Dealer yesterday to get the new hinges and door, and of course they are for the new model, not the old like mine. The Dealer is trying hard, but I don't think they are getting the feedback they need from Crossroads. A simple serial number should bring up all the build parts for my rig, without having to use the trial and error game. I wasn't there to hear how the Dealer communicated with Crossroads to get the parts, but there has to be an easier way. I really think this is part of the reason these things sit on the service lot for weeks at a time.
Ah, the woes of a young company, especially a young RV company.
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW