I've gotten a few emails about this and here's my opinion.......
Redwood right now has themselves in a real dilemma. In a perfect world....if everything worked as it should, the dealers should be able to take care of their customers. However, since Redwood is having problems with the quality control (it sounds like things have gotten worse and not better), the dealerships can't keep up. Furthermore the dealerships by nature have employees issues as well.
In all my years around RVs I've never heard of a company that didn't cooperate with the RV owners in getting parts. Redwood markets to the discriminating buyer and the full time quality. This same discriminating buyer spends more money but expects better fulfillment in service and response on issues. The idea of only of getting parts from a dealer who makes more money on selling a new RVs rather than servicing problem units ......isn't a good selling point.
A few years ago, Redwood was GREAT at getting parts to the customers and because of this, the brand grew (through word of mouth). The service department would call back after hours to make sure you were back on the road or at least limping to the next safe spot where parts would be sent quickly. There were many times when the service department would call me at 8 or 9 pm (9 or 10 their time) trying to resolve either mine or someone else issues. Unfortunately it sound like......they went from building a brand to building RVs with shiny paint.
I wish you all happy trails and healthy days ahead.
SOB "The RV Wiseguy"