The following is an email I have sent to Redwood about how unhappy I am with their customer service, product, and all around quality of my Redwood 36re.
I am an extremely unsatisfied customer. I have spent an exorbitant amount of money to have a quality coach. I do not feel my Redwood 36re is of any level of quality at all. In fact I believe it is actually a lemon. Ever since the first day I picked my custom ordered, "residential luxury fifth-wheel" up from the dealership I have had issue after issue with it. I have notified the dealership as well as Redwood directly over these issues, with little to nothing being done. I even had to spend thousands of dollars in a hotel while my unit spent weeks at the dealership for "repairs". Did they fix the issues while it was there you ask? No, not at all. <div id="yui_3_7_2_1_1361890572172_4387">
Please read the following issues I have had with my custom ordered, Residential, $109,000 msrp, Redwood 36re.</span></span></span><ul id="yui_3_7_2_1_1361890572172_4392"><li id="yui_3_7_2_1_1361890572172_4391">A large crack in the shower when I received it from the dealership. Redwood was notified. It spent weeks at the dealership being "fixed". It was never fixed, I again notified Redwood to no avail.</span></span></span><li id="yui_3_7_2_1_1361890572172_4396">My large window in the dining room slide-out busted. Nothing hit it, we were actually sitting there when it suddenly blew out. I notified Redwood in November when it happened. I had to fight and struggle with them just to get them to agree to cover it. Now almost four months later I still don't have a window. </span></span></span><li id="yui_3_7_2_1_1361890572172_4400">The large bottom compartment that is supposed to be fully sealed and winterized...ya mine somehow always has water in it.Even though that was one of the selling points through Redwood. I'm not talking</span></span> about collecting a little moisture either. I'm telling you it has full on water puddles. I had to purchase extra containers to place under there to protect everything from getting wet.</span></span></span>[*]All the wood trim around the door entrance has bowed out and is coming away from the wall.<li id="yui_3_7_2_1_1361890572172_4445">All the trim on the ceiling is doing the same thing. All the way from the front of the trailer to the back, yes the whole ceiling.<li id="yui_3_7_2_1_1361890572172_4425">The wall in the dining room slide is coming apart. It has literally detached itself and I can stick my arm inside where the insulation "should" be.<li id="yui_3_7_2_1_1361890572172_4444">My electric/gas hot water heater only works on propane. Yes, I told Redwood about this months ago.
Redwood response: Yes we are aware of this problem, that is happening on all of our units.
My response: You should send out a recall.
Redwood response: Not enough people have noticed or come forward.
My response: Absolutely Unacceptable ! FYI, my water heater still doesn't work on electric and I still haven't received a recall. <li id="yui_3_7_2_1_1361890572172_4443">The toppers on our slide-outs are extremely loose. They have been like that since day one. When we first brought it back to the dealership that was supposed to be one of the things fixed and approved by Redwood. Apparently not.
<b id="yui_3_7_2_1_1361890572172_4442">We notified Redwood ,it was supposed to be fixed still hasn't happened.[/b]<li id="yui_3_7_2_1_1361890572172_4441">We opted for the keypad beside the door. Did we pay extra for it? We certainly did. It hasn't worked right since the day we got it. It quit working altogether within six months.
We notified Redwood, it was supposed to be fixed still hasn't happened. <li id="yui_3_7_2_1_1361890572172_4440">We have a ceiling fan in our living room. You can turn it on but it does not move air at all. All it does is scream, wobble around viciously and look like it's going to pull down my ceiling.
We notified Redwood, it was supposed to be fixed still hasn't happened.<li id="yui_3_7_2_1_1361890572172_4439">The drawer and cabinet latches do not work. They seize up within themselves</span> and prevent things from even closing. <b id="yui_3_7_2_1_1361890572172_4438">We notified Redwood, it was supposed to be fixed still hasn't happened. [/b]<li id="yui_3_7_2_1_1361890572172_4437">Our "residential" recliners barely recline at all. The foot rest only comes maybe six inches off the floor and the back barely leans back at all.[/list]<div id="yui_3_7_2_1_1361890572172_4436"> <b id="yui_3_7_2_1_1361890572172_4434">These aren't even all the issues, yes there are more. My unit isn't even a year old yet. My husband and I work very hard, we travel all over the country and spend 90% of the year, if not more, in our coach. We have lived this way for 7 years, so our knowledge of fifth wheels and how to care for them is vast. We shopped and researched for 2 years before settling on Redwood. As I said before my husband and I work hard and paid a large amount of money for what we thought was going to be a quality unit. Now it appears to be coming apart around us. We're very disappointed and disgusted</span></span>. This is something no consumer should have to put up with. Redwood claims a quality product, well I don't have one. I want Redwood to stand behind their name and take responsibility. I'm sick and tired of being strung along, it's time for action to be taken and for my husband and I to have the quality unit we paid for and were promised.[/b] </span><div id="yui_3_7_2_1_1361890572172_4429"> <strong id="yui_3_7_2_1_1361890572172_4426">Everytime I call Redwood I never get called back, I have to email repeatedly to get emailed back. They claim customer service is of importance to them. I don't feel that it truly is. I want something done about my unit and I don't want to be strung along any further. This is absolutely unacceptable.[/b]</span></span><div id="yui_3_7_2_1_1361890572172_4431"></span></span>
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