Customer service issue
Purchased a new 2015 Redwood 39mb which we love. Have had a few issues, ice maker line leaks being one, but nothing too major until we went to leave FL a few days ago and discovered we had a hydraulic leak. Called our dealer in St. Louis and they directed us to authorized warranty repair dealer in Ocala. Got here Monday, campground in rear of dealer. Cost to camp is $35/night. Part needed to be ordered from Crossroads and if don't pay to overnight could take a week or more to get here. Lots to pay for camping at $35/night, so Ok..paid for overnight (approx $80) so we can hopefully be on our way home Fri. Called customer service at Crossroads and was told they pay nothing for camping nor overnight shipping fees. I think this stinks as we would not have had to pay for camping fees/overnight charge if we could have gone directly home! Not our fault hydraulic leak hose busted and also fluid all in underbelly so insulation needs replaced, etc. repairs and labor are covered but I think Crossroads should step up to pay for accommodations when warranty involved! Anyone else have similar experience? I asked to speak to manager at Crossroads but was told no by lady in Customer Service.