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Old 01-15-2016, 02:01 PM   #11
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Posts: 1,255

Your representation of RW customer/owner issues back to your management is immensely valuable not only for the customer but also to Redwood the company. I know it is easy to become frustrated in a position like yours due to constantly dealing with the customer complaints. But, as complaints become issues that are resolved by the company listening and taking corrective actions, current and future customers are and will be very, very appreciative.

Keep up your great work and know that we the customers are very thankful that you are there.

Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Mor/RydeSRE4000,HDShackles/WetBolts
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver

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Old 01-15-2016, 02:43 PM   #12
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Both of us would like to say a big THANK YOU!!! for all of your hard work. We met you last year at the rally and you showed us your true compassion. As an owner it is a great feeling to know that there is someone that cares and listens and will go the extra mile to help when needed. I don't know of any other rv manufacture that is doing this or even cares to get involved with their customers. Keep up the great work you do and looking forward to seeing you at the rally this year.
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Old 01-15-2016, 08:14 PM   #13
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you being on here has shown that Redwood cares. I was loosing all hope for Redwood until you showed up on here. In my opinion, you have improved the company's image.
SOB "The RV Wiseguy"
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Old 01-15-2016, 08:20 PM   #14
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Agree !
Wish you had been here earlier !!!!
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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Old 01-15-2016, 09:08 PM   #15
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Totally agree. Dave and I had shared our concerns. Christian has been (and continues to be) exactly what Redwood needed to improve their relationship with owners and also to provide a channel to management when there is an issue out of the ordinary.

We look forward to seeing you again at the Rally in August.
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
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Old 01-16-2016, 02:07 AM   #16
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Posts: 619
I was very very impressed how fast Redwood got back to me when I asked Christian a question, thanks

07 Dodge 3500, Exhaust Brake, Edge Programer, Killer "B" Turbo
13 RL ALL options except Gen and W/D
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Old 01-16-2016, 03:40 AM   #17
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Posts: 178
You are a great asset to all of us. You have gone above and beyond to help me when I have needed help. You have always answered my emails and put me in touch with who I needed to talk to concerning problems. I thought it was great when Redwood brought you onboard in the position you have. Please know, you are appreciated! THANK YOU!
Bruce and Cindy
2016 38 RL, tan and burgundy, H rated tires on 17.5 rims, disc brakes, washer and dryer, residential refrigerator, MorRyde IS, 2015 GMC 3500 HD Denali,Duramax DRW, 4x4, Firestone air bags
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Old 01-16-2016, 10:37 AM   #18
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Posts: 295
Christian.......... A BIG THANKS !!!!!
Mike & Gayle
Our 3 fur children "Ting-Tang"&"Saylor"(Shih Tsu's) &"Kai" (Finnish Spitz)
2007 Silverado Classic 3500 LT C.C. Longbed Dually,
Duramax, Allison Tranny, 62 Gal. Titan Tank
2016 39MB 5.5 Onan, Residential Package, Goodyear G114's, Mor/ryde heavy duty Shackle/bushing upgrade.
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Old 01-16-2016, 04:12 PM   #19
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I have not had the opportunity to meet you, however it is really comforting to know that someone is here to lend a hand and or a listening ear. THANK YOU.
2013 Redwood 36RL. 2005 Dodge 3500 DRW 4X4. 6 speed manual transmission. South Bend dual disc clutch.
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Old 01-16-2016, 08:34 PM   #20
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thanks for the support on my incident on 13FL
Lorenz & Bailey + little Karter and our German shepherd Capone in our 2013 36FL
Pulled by 2016 F350 DRW Curt 24K 🙄 stackable W/D vented- wet bolt kit- 17.5 soon
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