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Old 11-11-2014, 01:54 AM   #1
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Warr. Service Center

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Just an FYI
I got a call back from Redwood regarding my e-mail request I sent in last week about making an appointment at the Topeka Service Center. I was told the new Warr. lady did the review and said this has to go to a dealer and not at the service center. I was told she would not budge even though this unit was at the factory back in June and now the wiring in the ceiling has to be gone over on the 12 volt side and pulled along with the furnace and several other items. I was told no more annual inspections will be done by the service center either. They gave me a list of 2 dealers to call and one doesn't even sell redwoods and the other is in Elkhart. I will give the dealer in Elkhart a call tomorrow.
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Old 11-11-2014, 02:07 AM   #2
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Why did they build a new service center if we can't take our units there?
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Old 11-11-2014, 02:12 AM   #3
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I don't know. They don't want to work on them and some of the dealers don't know how to fix things right so here we go!
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Old 11-11-2014, 01:20 PM   #4
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Originally Posted by poormarky View Post
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Just an FYI
I got a call back from Redwood regarding my e-mail request I sent in last week about making an appointment at the Topeka Service Center. I was told the new Warr. lady did the review and said this has to go to a dealer and not at the service center. I was told she would not budge even though this unit was at the factory back in June and now the wiring in the ceiling has to be gone over on the 12 volt side and pulled along with the furnace and several other items. I was told no more annual inspections will be done by the service center either. They gave me a list of 2 dealers to call and one doesn't even sell redwoods and the other is in Elkhart. I will give the dealer in Elkhart a call tomorrow.

Is the dealer in Elkhart, Tiara RV? That is the dealer where we purchased our Redwood.

I was just at the Factory Service Center in Topeka in September and nothing was said about discouraging having work done there. I have taken our Redwood to the service center for 3 years and have had very good work done there. It is much more convenient for me because it is an hour away whereas Tiara RV is 2 1/2 hours away.

It seems like the dealers must be complaining about the loss of work on the one hand, but, on the other hand most dealers seem to not be very knowledgeable and poorly trained and have a 1 to 3 month backlog of service schedule. Maybe the service center is just trying to reduce their work load even though they just expanded the service center by a factor 3 or more. Hard to understand their thinking about this........are they only accepting work that dealers just can not do?............customers just be damned to a terrible dealer network? Too, too bad. Com'on RV industry......whatever happened to very good customer service????

Please keep us posted about this.
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Old 11-11-2014, 02:57 PM   #5
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Is the dealer in Elkhart, Tiara RV? That is the dealer where we purchased our Redwood.

I was just at the Factory Service Center in Topeka in September and nothing was said about discouraging having work done there. I have taken our Redwood to the service center for 3 years and have had very good work done there. It is much more convenient for me because it is an hour away whereas Tiara RV is 2 1/2 hours away.

It seems like the dealers must be complaining about the loss of work on the one hand, but, on the other hand most dealers seem to not be very knowledgeable and poorly trained and have a 1 to 3 month backlog of service schedule. Maybe the service center is just trying to reduce their work load even though they just expanded the service center by a factor 3 or more. Hard to understand their thinking about this........are they only accepting work that dealers just can not do?............customers just be damned to a terrible dealer network? Too, too bad. Com'on RV industry......whatever happened to very good customer service????

Please keep us posted about this.
Well said Guy...Thank You
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Old 11-11-2014, 03:30 PM   #6
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I wonder if they are posturing to have to service all of the Redwood lines now and anticipate they will be overwhelmed.
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Old 11-11-2014, 03:34 PM   #7
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Maybe they are trying to keep the service center available for repairs that cannot be made at the dealerships?? I have no idea. They obviously built it for some reason. If that is the reason, then it's not exactly a bad reason. If I had a catastrophic problem with my Redwood that needed it to go back to Indiana, then I would really like it to take place right away and not be waiting for people to have minor service and inspections done. Just a thought... It makes sense that dealerships should be able to conduct minor service and inspections.
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Old 11-11-2014, 03:52 PM   #8
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When I was shopping for a RV in 2011, I was lucky to have a wife that said "get what you want, I'll trust your judgment". I looked and researched many brands and at times I almost gave up saying "we're not going to buy anymore RVs".

I had heard about Redwood and we ended up driving about 7.5 hours to the RV show in Kansas City. We talked with Andy (who is no longer with Redwood) at the show. Andy talked with us for a long time and the main thing that Andy had said was that this company was going to do things differently than other RV manufactures. We spent a great deal of time talking about service.

It's unfortunate that although there are a lot of good dealers out there, I feel that there are just as many bad dealers. The RV industry suffers from bad service. Once you spend your money.....good luck.

Although I don't have any first hand experience yet on this......I sure hope Redwood doesn't go down the same path as the other RV manufactures. Redwood so far has been very kind to me and many others. Most of the dealers don't seem to have the expertise or care enough to get things fixed in a reasonable manor.

As I tell all of my people...."if you want the same results that the competition has, then do as they do". I sure hope Redwood decides to stay out of the "fray" and continues with good customer service.
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Old 11-11-2014, 04:26 PM   #9
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Very very well said Dave.
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Old 11-12-2014, 03:20 AM   #10
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Dave - excellent summation, couldn't agree more.
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