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Old 11-13-2013, 11:09 PM   #1
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Smile Service Center Experience

Just wanted to report that we just returned from a visit to the service center in Topeka, In. to have some warranty work done. Ron and his crew are to be commended. They really bend over backwards to get everything right. Randy and his team were all over it as soon as we pulled onto the lot. Make sure the work was done to our satisfaction and got us out much faster than we had planned. Great job guys.
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Old 11-14-2013, 12:58 AM   #2
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Glad you made it home, and was pleased to meet you. Hoping to pick ours up tomorrow about noon. Got most of it done but not the table.
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Old 11-14-2013, 01:08 AM   #3
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It was a pleasure to meet and talk with you also. Hope you are all fixed up and you are able to enjoy a pretty much trouble free Redwood. As we talked Sunday, there will probably always be some items to fix on any RV. Just hope yours (and ours) remain minor items. Maybe we will run into you again on the road sometime.
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Old 10-13-2014, 05:54 PM   #4
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Service Center Experience: B. Young RV, Milwaukie, OR

In early September, we went to our first warranty service appt at our dealership, B. Young RV.

I just wanted to report that our experience was EXCELLENT. When we made the appointment we made sure they knew we were full timers and they accommodated us perfectly. While we did have to wait about about 6 weeks for the first available appointment, it went quickly and smoothly and as-planned. They pre-ordered parts and pre-authorized the work with RW, and confirmed all was ready before we arrived. We had an early AM appt, and they allowed us to arrive the evening before so we wouldn't have to get snarled in the morning commute traffic through the city.

They allowed us to park in their covered Bay, hooked up to 50 amp while they worked. They told us the work would take 1 day, we assumed it would take longer, it actually ended up taking 2.5 days.

They were attentive, they did as we asked, and they went above and beyond to make sure we were happy. We felt assured that they were working diligently to get our coach finished as quickly as possible. When we left, everything we wanted fixed was fixed. Importantly, the shop supervisor took over an hour AFTER he had clocked out for the night, to chat with us about our coach and give us some help on several items that we were having trouble with. Outstanding. We were very impressed with the generosity of his time.

When the service was completed they went through and carefully demonstrated each and every item and made sure we were content with it.
I don't think anyone could ask for more.

So far, we do not hesitate to recommend them!
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Old 10-13-2014, 06:25 PM   #5
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TNT, I echo your sentiments; we bought our RL in April 2013, and have had warranty and non warranty work done by B. Young. I'm extremely happy with how we've been treated, the timeliness of their work. Our service rep, Steve has kept us informed by phone and email how the work is going, pickup times, etc without fail. I have asked them several times if they read the forum, but I have only gotten a lukewarm response from him and his boss the service manager Ryan. I get the impression they think we're a bunch of crackpots who don't know about what we speak, and reading it would be a waste of time.

Glad your service work turned out OK, they got us ready to leave for AZ for the winter in great time. Hopefully we'll cross paths soon!

Jim
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Old 10-13-2014, 07:50 PM   #6
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Thanks Jim; I hope we DO cross paths! Every time I am in the area of B. Young and I see a RW in for service I wonder if it might be from my "Forum Family". Yes, I know what you mean about them looking vague when mentioning the forum. I think that they just don't spend much time online, and I think that (In the service dept) are not too interested in "sales". I bet Bruce Young (the owner) would be very interested to know that MANY potential buyers end up on this forum and ask, "Should I buy a RW?" and to rate the various service providers. It makes a HUGE difference. Many RW sales have been made or broken on this forum I suspect! We have NEVVVVVER relied on a sales person to help us make up our mind.
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Old 10-28-2014, 10:12 PM   #7
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We have tried to get our 2014 Redwood 36fb in for warrantee service three times. Once we were refused service because the dealership was “too busy” even with two months notice. Twice we were accommodated only to find the “parts” were three weeks out even though we had itemized the problems two months ahead of the visit.
We are extremely disappointed with Redwood “warrantee SERVICE”.
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Old 10-28-2014, 10:36 PM   #8
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It sounds like maybe it's the service providor you might be having trouble with, am I right? I would contact RW and ask them for a different service company nearest you. I hope you get things taken care of.
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Old 10-28-2014, 10:48 PM   #9
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It's over three different service providers.
Thanks,
Preston
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Old 10-28-2014, 11:37 PM   #10
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Welcome to all the baby boomers and their rv's

All the more reason for us to learn our systems... and forget about a warranty...
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