Reply
 
Thread Tools Display Modes
 
Old 03-07-2013, 10:40 AM   #1
Junior Member
 
Flyboy's Avatar
 
Join Date: Jan 2012
Posts: 17
FYI. I called Brian Emmons office today to check on appt for factory warranty visit. I was redirected to Crossroads service department and was told Brian is no longer with the company. Both he and Linda have moved on, I was told they have down sized and are consolidating everything at Crossroads. I hope this is not the beginning of the end!!
__________________
2011 GMC 3500 Duramax
2012 RW36RL
Flyboy is offline   Reply With Quote
Old 03-07-2013, 11:48 AM   #2
Junior Member
 
LaMigra's Avatar
 
Join Date: Feb 2012
Posts: 23
I just spoke with Tom Montague at Redwood and the company is doing great. The reason the factory no longer does service is they needed the space. The move to crossword is temporary until they figure out their expansion.
They are going to have a big rally this summer in August so stay tuned. Also, new updated web site coming soon.
__________________
Redwood 36RE Black & Tan
2011 1/2 Dodge Laramie Longhorn, 4X4 DRW 6.7L
LaMigra is offline   Reply With Quote
Old 03-07-2013, 12:51 PM   #3
Junior Member
 
Flyboy's Avatar
 
Join Date: Jan 2012
Posts: 17
Thanks for the input, I just sent my request for a factory warranty visit in June. I am also told they only have 2 RV hookup sites at the factory so if they are taken I guess its a motel during our stay.
__________________
2011 GMC 3500 Duramax
2012 RW36RL
Flyboy is offline   Reply With Quote
Old 03-07-2013, 01:14 PM   #4
Site Team
 
Blenhardt's Avatar
 
Join Date: Apr 2012
Posts: 650
Quote:
Originally Posted by Flyboy
FYI. I called Brian Emmons office today to check on appt for factory warranty visit. I was redirected to Crossroads service department and was told Brian is no longer with the company. Both he and Linda have moved on, I was told they have down sized and are consolidating everything at Crossroads. I hope this is not the beginning of the end!!


I have also been in communication with Tom and the the company is not downsizing. Just the opposite. They are running out of space at the Redwood factory in Syracuse and that is the reason they are moving the service to the Crossroads facility. Another reason is to provide a better facility. Edited by: Blenhardt
__________________
2013 Redwood 34SK, 2017 F350 Dually
Grain Valley, Mo
Blenhardt is offline   Reply With Quote
Old 03-07-2013, 01:30 PM   #5
Member
 
2Bucks's Avatar
 
Join Date: Sep 2012
Posts: 31
Blenhard google earth and check out the plant from space. there is plenty of room for expansionhope to visit in mid july
__________________
2012 31SL
2007 RAM 3500 DRW
2Bucks is offline   Reply With Quote
Old 03-07-2013, 03:13 PM   #6
Senior Member
 
mhs4771's Avatar
 
Join Date: Jan 2012
Posts: 2,315


Don't forget, they have to make room for the New Carriage start-up soon too.
__________________
Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
mhs4771 is offline   Reply With Quote
Old 03-07-2013, 03:38 PM   #7
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,379
It's nice that they have hook-ups now. When I was there, I fired up the generator and slept in their parking lot. This is a pretty good improvement.
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 03-07-2013, 03:47 PM   #8
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,379

Quote:
Originally Posted by Flyboy
FYI. I called Brian Emmons office today to check on appt for factory warranty visit. I was redirected to Crossroads service department and was told Brian is no longer with the company. Both he and Linda have moved on, I was told they have down sized and are consolidating everything at Crossroads. I hope this is not the beginning of the end!!
This isn't the first time they've moved the service area. They had to move it around because the building they were using they need for constructing the walls. They wouldn't need more area for constructing walls if they were slowing down.
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 03-07-2013, 04:38 PM   #9
Dan
Senior Member
 
Dan's Avatar
 
Join Date: Mar 2012
Posts: 619
I find the loss of Brian verydetrimentalas I have counted on Briannumeroustimes, and due to the time change he would call me from his home at night to walk through problem that i wasincurring. what I am afraid of is the drop or lack of survice that I have come to depend on when we are on the road traveling through out Canada and that little countrybetweenus and Mexico. it is nice the are putting together a new servicefacilitybut I hope we never have to use it!!!!!

The bottom line will I have the samequalityof service with out Brian and will this last wellbeyondthe end of ourwarranty??????

Dan
__________________

07 Dodge 3500, Exhaust Brake, Edge Programer, Killer "B" Turbo
13 RL ALL options except Gen and W/D
Dan is offline   Reply With Quote
Old 03-07-2013, 05:33 PM   #10
Site Team
 
Blenhardt's Avatar
 
Join Date: Apr 2012
Posts: 650
Quote:
Originally Posted by 2Bucks
Blenhard google earth and check out the plant from space. there is plenty of room for expansionhope to visit in mid july
I have visited the Redwood factory. Yes, there is plenty of land there. I think the service department move is an attempt to consoladate Crossroads and Redwood service to be able to provide larger, better, and more comfortable service. It might also be more cost effective. Companys do need to control their costs and that is a good thing if they continue great service.
__________________
2013 Redwood 34SK, 2017 F350 Dually
Grain Valley, Mo
Blenhardt is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 04:32 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.