We have a 36RL 2017 and had the same problem. I could not get the awning in so took the plastic shroud off of the motor and had my wife hit the retract button, I hit the motor with the plastic handle end of a screwdriver, motor came to life and worked for the remainder of the trip. We took it to the dealer for warranty and they replaced the motor even though it was still working.
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Carl Junker
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