The tv is the one in the living room. It did put a gouge in the counter top. I am not sure I want them to tear the back apart and cause more problems. The gouge is small and reminds us to keep an eye on the brackets. It has been documented. I am more concerned that the tv wasn't damaged and so far it is working fine.
Happy campers - Kerry and Jere. 2010 Dodge 3500HD DRW with 5K ultimate airlift airbags and 2012 Redwood 36RE.