Originally Posted by TravelinAnderson
It appears Redwood has a new warranty manager. I had been trying to email Bill Stout about a broken hinge but my emails kept coming back undelivered so I sent it one last time and copied his boss on it. I was told that Bill was no longer with Crossroads RV and that Terry Baughman would be handling things.
Much to me surprise and delight I got a call from Terry who brought me up to date on my hinge and another issue I had. I told him how surprised I was to hear from him and how it reminded me of Brian Emmons' style of customer service.
I told him I would introduce him on the forum and about my first impression of him. So I did..
Safe travels y'all
Would Terry mind if you gave out his contact information (email, phone number)? If not, please do so.
Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Mor/RydeSRE4000,HDShackles/WetBolts
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver