Dealer Kudos!

[Rick and Mindy]

Originally Posted by S&K

This is an update to our annual inspection. Since Explore USA (Seguin, TX) didn't have the parts to fix our issues with the windows, they ordered them and we took it back yesterday 4/21/15. When we dropped it off, and they started on it right away!

We had asked if they would re-pack the wheel bearings, and they said they would if it required it. Some 2014 models did not require it, but ours did. We got to hang around and watch them do it, so we could see how to do it ourselves next time around. Just doing that, we were able to pick the mind of the service tech for quite some time and learn a lot!

Warranty wise, they replaced the crank unit on one of our windows and on the bedroom (vanity) side they replaced the seal. There was a significant tear in it which caused it to leak in water when it rained pretty hard. All fixed now.

They taught us how to fix the bedroom slide when it seems to get 'out of sync'. There were a couple of things that weren't really 'warranty issues' that they just 'fixed' because we asked about them, no charge.

All in all, it again was a great service visit and I would recommend them again and again. Both Amanda and Carol are both excellent to work with and will work through all the issues until they are finished.

That's really great news. I hope that this is an indication that Exploreusa is rethinking their customer service quality. I wouldn't mind having them work on mine if I felt they new what they were doing.