I completely agree with you about Brian Emmons!!
My wife Erica and I were on a vacation visiting her family when we spotted a beautiful 36FL in St Louis, and ended up buying it in June! After coordinating the delivery to Alaska, we finally got our new coach in July! What a wonderful day it was!
A few days later I went out to fill the fresh water tanks, start preparing for our firstouting in our new Redwood,and to lower the middle and rear leveling jacks - when I found that the leveling power pad did not turn on(I know it worked when we parked the Redwood and lowered the front jacks)!
Brian came to our rescue. Hepatientlywalked me through what was what in order to troubleshoot the problem. Then he had the parts sent express delivery. Then - it doesn't stop here! - he took a few hours away from spending time with his family ON A SUNDAY AFTERNOON
to walk me through installing the new parts, step by step over the phone.
And just in time for us to attend the Good Sam Club RV Rally in Alaska a couple of days later!!
With such exceptional customer service, I can hardly wait to visit the factory!
I give 'Go Go gadget' 5 thumbs up!