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Old 05-22-2016, 06:02 PM   #1
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terrible experience so far

We have owned our 2016 Redwood for 6 months and so far it has been in the repair shop a good portion of that time and things still aren't right. We are currently on our first trip with it and continue to have problems. Last night in Woodward Oklahoma we tried connecting to the city water supply and even though we could get water through hose there was no water pressure available in the coach. Does anyone have an idea if there may be a valve closed or something I don't know about on the city water connection? This is my 5th coach and i want to like our redwood but so far I haven had many reasons to. Also has anyone else had a shower door installed with no sealer on the bottom so all the water runs down the glass and out underneath the bottom door rail? I got out of the shower and found a big puddle of water all over my bathroom floor.
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Old 05-22-2016, 06:09 PM   #2
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Originally Posted by rwhit10 View Post
We have owned our 2016 Redwood for 6 months and so far it has been in the repair shop a good portion of that time and things still aren't right. We are currently on our first trip with it and continue to have problems. Last night in Woodward Oklahoma we tried connecting to the city water supply and even though we could get water through hose there was no water pressure available in the coach. Does anyone have an idea if there may be a valve closed or something I don't know about on the city water connection? This is my 5th coach and i want to like our redwood but so far I haven had many reasons to. Also has anyone else had a shower door installed with no sealer on the bottom so all the water runs down the glass and out underneath the bottom door rail? I got out of the shower and found a big puddle of water all over my bathroom floor.
Sorry to hear about your problems. In regards to the water pressure. If you have a regulator attached that could be your issue. It could be clogged. On one occasion I had a similar problem and found the small filter screen located where the hose connects to your RV was clogged. Pull the screen out and see if that resolves the problem. If so, replace the screen and your good to go. As far as the shower door leaking, it seems that many, including me, have had this problem. Mine was purchased 3 years ago and I ended up caulking with silicone caulk and fixing it myself. You would think by now Redwood would have resolved this issue but apparently not. In all fairness, almost any new RV will have its issues. Once you get those things ironed out and resolved, I think you will have an appreciation for your Redwood. Hang in there, many good and knowledgeable people on this forum, willing to help.
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Old 05-22-2016, 06:18 PM   #3
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Thanks for your quick reply and suggestions but as I said this is all brand new equipment nothing to clog, new regulator, in fact I tried both the new and old regulator and had plenty of water flowing while the line wasn't connected .
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Old 05-22-2016, 06:40 PM   #4
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This sounds really elementary but is your water switch over valve on city water?
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Old 05-22-2016, 06:52 PM   #5
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Where would that switch over valve be, I have never had a valve like that on my other coaches and I have seen no mention of it in my manual. The only valve in my utility hook up area is the water heater bypass valve. Thanks for any help.
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Old 05-22-2016, 06:56 PM   #6
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Where you hook your water up there is a lever that says city water or tank.
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Old 05-22-2016, 06:59 PM   #7
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Where you hook your water up there is a lever that says city water or tank.
I don't have that on mine and have never seen it, is this something new on the Redwood? You don't mention which model Redwood you have.
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Old 05-22-2016, 07:03 PM   #8
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Thanks for your quick reply and suggestions but as I said this is all brand new equipment nothing to clog, new regulator, in fact I tried both the new and old regulator and had plenty of water flowing while the line wasn't connected .
I have seen people on this forum talk about a switchover on their pump
somewhere but I've never had a need to look that far. The only other suggestion I could make is to take down the basement wall and start disconnecting fitting until you isolate where it seems to be plugged. Hopefully someone on here will give better suggestions as to where your problem could be. If you take down the basement wall you will have access to your pump and you can see if there is a valve there.
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Old 05-22-2016, 07:37 PM   #9
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We have a 2014 31 SL if you go in the basement on the street side through the acess door for the water filter and look straight down on the floor there is silver valve that only turns a quarter turn that get shut for tank water and open for city water. The winterizing instructions on the basement door reference that valve but they never tell you where it is


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Old 05-22-2016, 07:39 PM   #10
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The valve on mine actually sits right next to the filter screen for the freshwater onboard tank


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Old 05-22-2016, 07:46 PM   #11
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And last; my shower leaked the very first shower they spoke about here on the form everyone that spoke about it said the shower leaked get a tube of silicone and chalk it before you use it again.


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Old 05-22-2016, 07:53 PM   #12
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Welcome to the forum. Sorry you are having problems with your new coach.

You said you are on your first trip. Have you had city water before or is this a new problem? If you have never used city water before the valve near the water pump may be in the winterize postiion. On my coach it is just to the right of the pump behind the small water filter door. Do you have water if you use the pump and draw from your fresh water tank??
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Old 05-22-2016, 08:04 PM   #13
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Our 2016 RW shower leaked also. A quick bead of silicon around the bottom fixed it. As far as water pressure and although your equipment is new, the water lines that you are hooking to is older and some lines could be many years older. We always run the hydrant for a few seconds to flush out any rust that may be in the line that could stop the screen up.
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Old 05-22-2016, 08:36 PM   #14
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On our 2013 RL there is a valve very near the water pump accessible through a small door in the basement on the street side. As for pressure regulators go I have had new ones fail right out of the package so invested in a high quality adjustable unit with a meter.
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Old 05-22-2016, 08:46 PM   #15
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Thank you all for your responses, I will check for the valve when I get parked again tonight. I am sure that is the problem since I had zero pressure and you would think if it was clogged you would at least get a trickle?
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Old 05-22-2016, 08:52 PM   #16
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My new 2017 was the same way. The valve by the pump behind the little access door was turned to by-pass. As others said, one quarter turn and all good! Calked the shower first thing because of this forum. We actually just spent 8 days on our first trip. At least 16 showers with no issues!
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Old 05-22-2016, 08:55 PM   #17
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Good luck and hope that is your problem! If it is on the tank setting when you have the water on you will be or have been filling the tank which is a lot of extra weight to be towing. Empty the tank to make sure that is not the case, also has your unit been de-winterized? If not then that probably is your problem because it needs to be in the tank mode for winterization...........
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Old 05-22-2016, 08:58 PM   #18
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Don't know if it's the same on the newer units, but on our 2013 RL that valve only changes the source of the onboard pump: either suctioning out of the fresh water tank or the hose in the utility area used for winterizing with pink anti-freeze.
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Old 05-22-2016, 09:10 PM   #19
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Ah, the maiden voyage. I've always spent more time running around fixing stuff on the maiden voyage than sleeping, but once its over, you will start having much better days. Between those two issues, you are getting off pretty easy!
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Old 05-22-2016, 09:10 PM   #20
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Thanks hailwiz, the selling dealer supposedly had dewinterized the unit when we took delivery last fall as we are lucky enough to have a heated building to keep it in. We have only filled the onboard tank to sanatize the water system and emptied the tank before leaving, just keeping enough water for few toilet flushes. You are right, no need to haul that extra weight.
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