RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-19-2013, 12:25 AM   #21
Senior Member
 
jlandon13399's Avatar
 
Join Date: Nov 2012
Posts: 202
Dave,

I have got to agree with you. Thor needs to install ISO quality in all their plants. I know bottom line is important but adding up all the warranty charges would have to pay for ISO and Thor's reputation would get a huge boost.
__________________
Jack & Sheralyn Landon 2012 RW34SK 2010 F250 6.4L Diesel Crew Cab SRW W/Airlift Air Bags & Compressor Kit
jlandon13399 is offline   Reply With Quote
Old 04-19-2013, 05:34 AM   #22
Senior Member
 
Join Date: Mar 2013
Posts: 148


Buddy, Dave&Ginny,

Okay, okay, okay, you guys got me on that that one.

I own 2011 F-250 6.7dieseland '06 F5506.0 dieselFord trucks, 2008 Lincoln MKX, and a 2008 Chevrolet van (pre-government owned and pre-bankrupt GM).

I'm a Ford guy!!!!!

I used GM as possibly having the most brands under their umbrella. It was just a harmless analogy. sooo..........I thought.

Please forgive me.
Dave is offline   Reply With Quote
Old 04-19-2013, 10:37 AM   #23
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Quote:
Originally Posted by par
The dealer is treating me with great respect, no issue there. I just don't understand why, so far, it has taken 3 shots to try and get this right with Redwood... and no I did not change my order mid-stream.
What are you actually trying to order - custom or just offered options?
atom ant is offline   Reply With Quote
Old 04-19-2013, 02:39 PM   #24
Senior Member
 
lillyputz's Avatar
 
Join Date: Sep 2011
Posts: 467
Quote:
Originally Posted by bic

Went to windish rv to pick up my 36FL yesterday. I was going thru checking ordered options from order list, noticed missing dishwasher, and had stove instead of the draws we ordered. They want windish to fix
their mistake. I dont like the idea od fixing these issues as an after thought.¬* What do you all think?
Good luck with windish. You'll need it.

Lillyputz
__________________
36RE Redwood LEMON
lillyputz is offline   Reply With Quote
Old 04-19-2013, 11:33 PM   #25
Member
 
DRaw13's Avatar
 
Join Date: May 2012
Posts: 30
Just got our 36RL back from Windish after three weeks of repairs after our first big shakedown trip. No issues with them at all. Only reason it took three weeks was because one of the replacement parts took a while to get approved and shipped. Lillyputz, did you say your RW has been at Windish since Nov? Is it the one on 6th Ave in Denver? I have no complaints with that location. Have not used the one north of Denver.
__________________
Randy & Dawn
Broomfield, CO
DRaw13 is offline   Reply With Quote
Old 04-20-2013, 01:26 AM   #26
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Quote:
Originally Posted by DRaw13
Just got our 36RL back from Windish after three weeks of repairs after our first big shakedown trip. No issues with them at all. Only reason it took three weeks was because one of the replacement parts took a while to get approved and shipped. Lillyputz, did you say your RW has been at Windish since Nov? Is it the one on 6th Ave in Denver? I have no complaints with that location. Have not used the one north of Denver.
They don't do Redwood at the north location, just 6th Ave.
atom ant is offline   Reply With Quote
Old 04-20-2013, 11:35 AM   #27
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,379

Quote:
Originally Posted by Dave

Buddy, Dave&Ginny,

Okay, okay, okay, you guys got me on that that one.

I own 2011 F-250 6.7dieseland '06 F5506.0 dieselFord trucks, 2008 Lincoln MKX, and a 2008 Chevrolet van (pre-government owned and pre-bankrupt GM).

I'm a Ford guy!!!!!

I used GM as possibly having the most brands under their umbrella. It was just a harmless analogy. sooo..........I thought.

Please forgive me.
Don't take it too seriously. We're all just fellow RVers on here with varying opinions. LIVE.....LOVE....LAUGH.
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 04-20-2013, 12:40 PM   #28
Senior Member
 
Join Date: Mar 2013
Posts: 148


I know Dave.

It gave me an opportunity to use the (black eye).

It's all good.

Dave
Dave is offline   Reply With Quote
Old 04-20-2013, 01:26 PM   #29
Senior Member
 
COLJDM's Avatar
 
Join Date: Jan 2012
Posts: 567
We purchased our 36FL from Lazydays in Tampa, FL. We ordered our coach with a dishwasher and other options. When we went to pick it up the first thing we noticed was that there was no dishwasher in the coach!! Our Salesman was with us and my wife "politely" told him until the dishwasher was installed properly we would not accept the rig. We found some paint issues as well (one caused by Lazy days) so our coach stayed in the shop until the items were fixed. We then did our inspection and accepted the coach. BTW Lazydays ordered short cabinet doors from Redwood (shipped overnight from Redwood) and the fit and finish matched perfectly. Lazydays also installed some shelving for us in the bathroom closet and again fit and finish matched perfectly. All of our issues were fixed to our satisfaction by Lazydays prior to our acceptance. Bottom line, a dealership that cares about their customer will fix any problem and fix it to the customer's satisfaction.Additional comment, after some research with our salesman, we found that our coach was not really ordered as Lazydays had one coming in with everything we wanted and they substituted that for the one we ordered, that was why the dishwasher was not initially installed.
__________________
John and "Sam"
COLJDM is offline   Reply With Quote
Old 04-20-2013, 01:37 PM   #30
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Quote:
Originally Posted by COLJDM
Additional comment, after some research with our salesman, we found that our coach was not really ordered as Lazydays had one coming in with everything we wanted and they substituted that for the one we ordered, that was why the dishwasher was not initially installed.
That probably should have been communicated to you first, and let you decide whether you wanted factory install or quicker delivery.

I had a few sleepless nights thinking ours would be a retrofitted inventory unit with the older features even though the model year was the same. As it turned out, many thanks to our Dealer, the manufacturer date was consistent with our date of order plus the bonus of a new model year.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 04-20-2013, 08:01 PM   #31
Senior Member
 
lillyputz's Avatar
 
Join Date: Sep 2011
Posts: 467
Atom Ant. shouldn't your awning material be black, with the colors of your unit. Also, what is wrong with the sales person ? They can't check and see if all the ordered option are install, before the customer does there walk through. No excuse.

LillyputzEdited by: lillyputz
__________________
36RE Redwood LEMON
lillyputz is offline   Reply With Quote
Old 04-20-2013, 10:26 PM   #32
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Quote:
Originally Posted by lillyputz
Atom Ant. shouldn't your awning material be black, with the colors of your unit. Also, what is wrong with the sales person ? They can't check and see if all the ordered option are install, before the customer does there walk through. No excuse.

Lillyputz
Lillyputz, I guess I'm confused what you are asking - the awning leaders and covers are black, but the rest of the awning is white that graduates down to champagne at the bottom. I think all of them are white after the black leader aren't they?

Not sure where you were going with the salesman. I don't see an issue. Everything on mine came in as ordered.

Edited by: atom ant
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 04-21-2013, 12:09 AM   #33
Senior Member
 
RollsRoyce's Avatar
 
Join Date: Mar 2012
Posts: 693
Send a message via Yahoo to RollsRoyce



Lilly What makes you think a salelsman can't check on one of his order units to find out if everything has been installed as ordered....do you think there is no communication at all at RW...Yes they can make mistakes but they do talk. We all know what a terrible time with your unit and if I knew how I'd tell RW to give you your money back and use your unit to show them what not to do......But a very few have had the problems you have had (lemon) so why do you have to knock everyone's rig.....It probably won't do any good but I'm going to send an e=mail to Tom Montague and ask him to give you back your money so we can stop all the negativism....Lemons do happen but everyone shouldn't have to hear it over and over again.....Sorry about your problem, but I will send the email and if you will send me yours I will include you in on the message and if their is anyone else on our forum that is interested.....You should send an email also to RW letting them know how you feel about your unit but also take care of Lilly and shut this negative crap down....RW step up and make yourselves known as a company that takes care of their customers....Damn let's get QC to a bettter standard.
Edited by: RollsRoyce
__________________
Royce & Rachel Stanley
2008 F250 6.4 Diesel
6speed Auto SRW
RW36FB
RollsRoyce is offline   Reply With Quote
Old 04-21-2013, 09:51 AM   #34
Senior Member
 
Campers's Avatar
 
Join Date: Mar 2012
Posts: 427
X2
__________________
Bud & Lois
Campers is offline   Reply With Quote
Old 04-21-2013, 10:31 AM   #35
Senior Member
 
Happy Camper's Avatar
 
Join Date: Feb 2012
Posts: 429
X3

__________________
Happy campers - Kerry and Jere. 2010 Dodge 3500HD DRW with 5K ultimate airlift airbags and 2012 Redwood 36RE.
Happy Camper is offline   Reply With Quote
Old 04-21-2013, 10:40 AM   #36
Senior Member
 
lillyputz's Avatar
 
Join Date: Sep 2011
Posts: 467
Quote:
Originally Posted by RollsRoyce


LillyWhat makes you think a salelsman can't check on one of his order units to find out if everything has been installed as ordered....do you think there is no communication at all at RW...Yes they can make mistakes but they do talk.We all know what a terrible time with your unit and if I knew how I'd tell RW to give you your money back and use your unit to show them¬* what not to do......But a very few have had the problems you have had (lemon) so why do you have to knock everyone's rig.....It probably won't do any good but I'm going to send an e=mail to Tom Montague and ask him to give you back your money so we can stop all the negativism....Lemons do happen but everyone shouldn't have to hear it over and over again.....Sorry about your problem, but I will send the email and if you will send me yours I will include you in on the message and if their is anyone else on our forum that is interested.....You should send an email also to RW letting them know how you feel about your unit but also take care of Lilly and shut this negative crap down....RW step up and make yourselves known as a company that takes care of their customers....Damn let's get QC to a bettter standard.
RollsRoyce,
I have to agree. But untill we have a satisfactory ending. This wheel will keep on squeaking.

Lillyputz
__________________
36RE Redwood LEMON
lillyputz is offline   Reply With Quote
Old 04-21-2013, 01:22 PM   #37
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Quote:
Originally Posted by lillyputz
Quote:
Originally Posted by RollsRoyce


LillyWhat makes you think a salelsman can't check on one of his order units to find out if everything has been installed as ordered....do you think there is no communication at all at RW...Yes they can make mistakes but they do talk.We all know what a terrible time with your unit and if I knew how I'd tell RW to give you your money back and use your unit to show them¬* what not to do......But a very few have had the problems you have had (lemon) so why do you have to knock everyone's rig.....It probably won't do any good but I'm going to send an e=mail to Tom Montague and ask him to give you back your money so we can stop all the negativism....Lemons do happen but everyone shouldn't have to hear it over and over again.....Sorry about your problem, but I will send the email and if you will send me yours I will include you in on the message and if their is anyone else on our forum that is interested.....You should send an email also to RW letting them know how you feel about your unit but also take care of Lilly and shut this negative crap down....RW step up and make yourselves known as a company that takes care of their customers....Damn let's get QC to a bettter standard.
RollsRoyce,
I have to agree. But untill we have a satisfactory ending. This wheel will keep on squeaking.

Lillyputz
Unfortunately your negativism doesn't come across as a squeaky wheel, here or on the other forums. You can put your keyboard to better use.
atom ant is offline   Reply With Quote
Old 04-21-2013, 01:37 PM   #38
Dan
Senior Member
 
Dan's Avatar
 
Join Date: Mar 2012
Posts: 619
Maybe just maybe lillputz is at his wits end and maybe just maybe he needs this forum to step in and help in his defence of receiving a lemon. Maybe we could ALL email Tom!

RollsRoyce could you please provide the proper email address for Tom?

If we all work together we can resolve this AND put an END to it

Just my 2 cents

Dan
__________________

07 Dodge 3500, Exhaust Brake, Edge Programer, Killer "B" Turbo
13 RL ALL options except Gen and W/D
Dan is offline   Reply With Quote
Old 04-21-2013, 04:00 PM   #39
Senior Member
 
RollsRoyce's Avatar
 
Join Date: Mar 2012
Posts: 693
Send a message via Yahoo to RollsRoyce

Dan

Tom Montague e-mil is tmontague@redwoodrv.com and he says he always answers his emails...phone number is 574-226-3926 when I locate it I will post Leonard Nielson andr Ron Howard's contacts
__________________
Royce & Rachel Stanley
2008 F250 6.4 Diesel
6speed Auto SRW
RW36FB
RollsRoyce is offline   Reply With Quote
Old 04-21-2013, 04:06 PM   #40
Dan
Senior Member
 
Dan's Avatar
 
Join Date: Mar 2012
Posts: 619

Quote:
Originally Posted by RollsRoyce
Dan

Tom Montague e-mil is tmontague@redwoodrv.com and he says he always answers his emails...phone number is 574-226-3926 when I locate it I will post Leonard Nielson andr Ron Howard's contacts

Thanks Rolls

I will send Tom an email about my concerns about lilly's situation

Mr Putz could you provide your proper name so that I could address your issue with Tom, thanks

This forum is here to help one another we can talk about or do it, I plan on doing it

Dan
__________________

07 Dodge 3500, Exhaust Brake, Edge Programer, Killer "B" Turbo
13 RL ALL options except Gen and W/D
Dan is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 07:39 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×