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Search took 0.00 seconds. Search: Posts Made By: NewRW Owner
Forum: General RV Questions 10-29-2017, 07:36 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Agree with you 100%. This wonderful, always...

Agree with you 100%. This wonderful, always willing to help and share experiences group, is the very best part of owning a RW. :)
Forum: General RV Questions 10-29-2017, 03:21 AM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Thanks for the info. After over 45 years of...

Thanks for the info. After over 45 years of owning something like 15 RVs, this is the worst experience we've had. They've all had a few issues but our RW while beautiful and really comfortable, when...
Forum: General RV Questions 10-29-2017, 12:12 AM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Just when we thought our RW is road/trip worthy...

Just when we thought our RW is road/trip worthy there's something else. My husband tried unsuccessfully to grease the shackles. Only about half would take grease. In doing this he found that a leaf...
Forum: General RV Questions 10-28-2017, 10:16 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Agree with you on how important it is to have a...

Agree with you on how important it is to have a good dealer. With our Arctic Fox our dealer was horrible. Thankfully the manufacturer, Northwood was wonderful. They ended up sending us the few parts...
Forum: General RV Questions 10-25-2017, 10:13 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Not a good situation. Taking weeks to get...

Not a good situation. Taking weeks to get approvals for repair of items that are supposed to be covered is rediculus. And that was with my husband following the mechanic around at the dealership to...
Forum: General RV Questions 10-25-2017, 06:10 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
I was told by Keystone that the only way a mobile...

I was told by Keystone that the only way a mobile tech would be authorized is if we were on the read and if it was an emergency. Don't know if that's a new policy but I was also told that by Redwood...
Forum: General RV Questions 10-20-2017, 04:41 AM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Each year in early Oct we head to OKC for the...

Each year in early Oct we head to OKC for the Morgan Horse National show. Normally we see a ton of Montanas on the road and in RV parks where we overnight. When we hauled horses to the show, we made...
Forum: General RV Questions 10-19-2017, 05:56 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Sounds like your dealer is smart. Warranty...

Sounds like your dealer is smart. Warranty customer service is an important factor for many of us when deciding where to buy. I always check reviews before we buy.
Forum: General RV Questions 10-19-2017, 05:43 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Agree with you. Some customers angrily confront...

Agree with you. Some customers angrily confront their dealer from the beginning, causing a bad relationship right off. Then others get to their wits end after many major problems not getting fixed....
Forum: General RV Questions 10-19-2017, 05:35 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
[QUOTE=travelin' texans;77324]That sounds simple,...

[QUOTE=travelin' texans;77324]That sounds simple, "just take it to any Keystone dealer". The 1st thing you're going to be ask is "did you purchase it here?", when you say no then they will tell you...
Forum: General RV Questions 10-19-2017, 04:29 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
When I called Redwood and was connected to...

When I called Redwood and was connected to Keystone I was told that we had to go to our dealer for warranty repairs. If we're on the road and far away from our dealer, we can go to any authorized...
Forum: General RV Questions 10-19-2017, 04:24 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
Guess we will find out if, over time, lack of...

Guess we will find out if, over time, lack of quality control causes some to go belly up. There are many other causes for companies to fail and I have no idea as to why Teton, Carriage and others...
Forum: General RV Questions 10-19-2017, 02:49 AM
Replies: 53
Views: 7,671
Posted By NewRW Owner
I love our RW. I don't love the lack of quality...

I love our RW. I don't love the lack of quality control. All I want is to be able to use it with no major problems, at least most of the time. RV manufacturers will soon find out that if they don't...
Forum: General RV Questions 10-19-2017, 12:58 AM
Replies: 53
Views: 7,671
Posted By NewRW Owner
I know what you mean about the distance. Our...

I know what you mean about the distance. Our dealer is over 3 hours one way from our house. Our dealer has rv park type hookups so they can pull the RV in the shop and work on it during the day and...
Forum: General RV Questions 10-18-2017, 10:32 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
One other thing that we found is that if we left...

One other thing that we found is that if we left our RW at the dealer it would be there for weeks with nothing done. After maybe 3 weeks work would be started. When my husband stayed things got done...
Forum: General RV Questions 10-18-2017, 10:09 PM
Replies: 53
Views: 7,671
Posted By NewRW Owner
That's exactly what we've had to do - Our RW had...

That's exactly what we've had to do - Our RW had to be brought into our dealer and photos were taken. Then we had to wait for approval. On one item our dealer called and had us take some additional...
Showing results 1 to 16 of 16

 
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