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Old 09-17-2017, 02:58 PM   #1
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Customer Service

Any one have a number for RW customer service.


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Old 09-17-2017, 05:06 PM   #2
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This is from the Redwood RV website. I used it last spring and was able to connect with them.
Customer Service Hours
Monday - Thursday: 8:00 A.M. - 5:00 P.M.
Friday: 8:00 A.M. - 3:00 P.M.
Customer Service: 855-226-7496
Email: warranty@crossroadsrv.com



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Old 09-17-2017, 11:12 PM   #3
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It's Keystone now. Forget calling them directly. The dealership has to review and approve their involvment. Our dealership is picking our 2017 up from our home and is shipping it back to the plant for more repairs. Tell the dealership gm you want it shipped vsck. Ours has been back to dealership 4 times in 5 moths and now the cook top counterparts is cracked. Redwood is junk. They can keep it all winter for all we care. Repainting slides, flush system, countertop, it hadn't eneded. Broken suspension......Junk. don't talk to me about Amish craftmenship snd bs, this or that or made in the USA. Not on rv's. 85k for ****.
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Old 09-18-2017, 06:36 AM   #4
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RW customer service number

Problems with quality are prevalent across the RV industry, there isn't one brand that has the corner on that market. It's been reported, that overall RV demand remains very strong and that manufacturer's are pushing the envelope to be competitive, while ramping up production. It's a great formula for oversights and sloppy workmanship, and indeed that's what's happening. I'd like to see RW improve their quality control, but it's a large task when it's so inbred in the industry. Like many others, we encountered numerous problems with our '17 RW and while some were addressed, others remain, yet bottom line, RW has been courteous, and paid for all the claims and repairs, we just need to remain vigilant and follow up. Part of the success in getting things attended to, had to do with contacting their customer service department and developing a respectful relationship with him/her. They then authorized the repairs to be done at a dealership. Yes, it's an inconvenience and becomes frustrating when it isn't done right, but dealerships often don't have accomplished and experienced top mechanics either.

This past spring, we installed disc brakes with a MorRyde suspension because, despite all those other problems, we feel our RW is still a class above most others, fits our needs and worth the investment.
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2017 F-350 SRW 4x4 CrewCab
2017 Redwood 36RL with Goodyear 17.5 G114 and MorRyde IS, Disc Brakes
TireMinder TPMS monitor/Slide covers
Fusion backup monitor
PullRite Superglide 2900 Hitch
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Old 09-18-2017, 03:36 PM   #5
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Originally Posted by woodman1 View Post
Problems with quality are prevalent across the RV industry, there isn't one brand that has the corner on that market. It's been reported, that overall RV demand remains very strong and that manufacturer's are pushing the envelope to be competitive, while ramping up production. It's a great formula for oversights and sloppy workmanship, and indeed that's what's happening. I'd like to see RW improve their quality control, but it's a large task when it's so inbred in the industry. Like many others, we encountered numerous problems with our '17 RW and while some were addressed, others remain, yet bottom line, RW has been courteous, and paid for all the claims and repairs, we just need to remain vigilant and follow up. Part of the success in getting things attended to, had to do with contacting their customer service department and developing a respectful relationship with him/her. They then authorized the repairs to be done at a dealership. Yes, it's an inconvenience and becomes frustrating when it isn't done right, but dealerships often don't have accomplished and experienced top mechanics either.

This past spring, we installed disc brakes with a MorRyde suspension because, despite all those other problems, we feel our RW is still a class above most others, fits our needs and worth the investment.






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Old 09-18-2017, 03:41 PM   #6
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I agree with Woodman 1. All the problems we've had on our 17 3921 GKL seem to be pretty minor and should be fixable with little trouble. I just needed to know how to contact to get the ball rolling. There will be good and bad in every product. Our dealership is been great in helping. I've also spoken with owners of the more expensive 5th wheels. DRV for one and they have the same issues we have with a lot more out of pocket money. It's part of the life we live. I'll take it and work on getting every thing repaired so I can continue to travel and be the gypsy I am!!!


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Old 09-19-2017, 02:35 PM   #7
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Originally Posted by woodman1 View Post
Problems with quality are prevalent across the RV industry, there isn't one brand that has the corner on that market. It's been reported, that overall RV demand remains very strong and that manufacturer's are pushing the envelope to be competitive, while ramping up production. It's a great formula for oversights and sloppy workmanship, and indeed that's what's happening. I'd like to see RW improve their quality control, but it's a large task when it's so inbred in the industry. Like many others, we encountered numerous problems with our '17 RW and while some were addressed, others remain, yet bottom line, RW has been courteous, and paid for all the claims and repairs, we just need to remain vigilant and follow up. Part of the success in getting things attended to, had to do with contacting their customer service department and developing a respectful relationship with him/her. They then authorized the repairs to be done at a dealership. Yes, it's an inconvenience and becomes frustrating when it isn't done right, but dealerships often don't have accomplished and experienced top mechanics either.

This past spring, we installed disc brakes with a MorRyde suspension because, despite all those other problems, we feel our RW is still a class above most others, fits our needs and worth the investment.
You're quite fortunate not to have had the major issues that have confronted wekirby.
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Old 10-18-2017, 08:16 PM   #8
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Ok. I'm wondering here just how did you get the RW customer service to authorize repairs at a dealership. When I called RW customer service I was told I'd have to take the RW into a dealership, they would have to photograph all my problems send that to the factory or customer service for authorize the repairs. We have several things to be repaired. Non really major but would like to have it all working as expected. I talked to a lady named Liz at Customer service. Ours is a 2017 Thanks again for any help on this


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Old 10-18-2017, 10:09 PM   #9
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That's exactly what we've had to do - Our RW had to be brought into our dealer and photos were taken. Then we had to wait for approval. On one item our dealer called and had us take some additional photos to email to the dealer. All repairs were finally approved. And we had multiple major trip ending problems.
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Old 10-18-2017, 10:32 PM   #10
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One other thing that we found is that if we left our RW at the dealer it would be there for weeks with nothing done. After maybe 3 weeks work would be started. When my husband stayed things got done and requests for approval got done within one day. Then he'd tow our RW back home and wait for approval and parts to come in and bring it back for repairs.
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