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Old 09-01-2017, 06:02 PM   #1
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Recall

Hi, I'm a brand new member of this group. I have a brand new Redwood 3401 r l. I just got notification of a recall regarding a dangerous gas manifold. Does anyone have any Intelligence on this? Should I be concerned about this as a potential danger, prior to having it fixed?

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Old 09-01-2017, 06:22 PM   #2
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This time of year all that might be using propane would be the fridge, unless you have a residential one, so I'd just close both bottles til I could have it checked. If you have the Norcold fridge it should stay cold enough while traveling unless you open the doors often or travel for 10-12+ hours.
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Old 09-04-2017, 01:44 AM   #3
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I got the phone call from my dealer as well. The recall is based on the slide coming into contact with either a line or the manifold. I was camping at the time and had to wait almost two weeks before I could get it back to the dealer. I just checked and sniffed every time we either retracted or deployed the slides. Any leak would be easy to smell or sniff I think. Not to mention shutting off the bottles while traveling just made me feel safer. It's at the dealer now.
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Old 10-05-2017, 04:06 PM   #4
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Originally Posted by mromaner View Post
Hi, I'm a brand new member of this group. I have a brand new Redwood 3401 r l. I just got notification of a recall regarding a dangerous gas manifold. Does anyone have any Intelligence on this? Should I be concerned about this as a potential danger, prior to having it fixed?

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Called dealer same day we got the recall notice. Waited several days for a return call from someone who knew about the recall. Several more calls, emails later we got on their schedule. Five hour drive to dealer so we did try to schedule other issues to be addressed at same time. Recall issue taken care of, other issues not so much! Dealer had camper for a week.
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Old 10-05-2017, 05:42 PM   #5
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What is the actual fix?
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Old 10-05-2017, 07:08 PM   #6
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What model years was the recall for?
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Old 10-05-2017, 08:25 PM   #7
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Recall

Here is the link for the recall:

https://static.nhtsa.gov/odi/rcl/RCRIT-17V505-3839.pdf

This will give you complete info including Remedy Instructions.
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Old 10-05-2017, 08:40 PM   #8
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Recall

August 14 2017 NHTSA Campaign Number: 17V505000

Propane Lines could be Damaged, then Leak

The damaged line may leak propane increasing the risk of a re.

NHTSA Campaign Number 17V505000 Manufacturer Keystone RV Company Components EQUIPMENT

Potential Number of Units Affected 161

Summary

Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Redwood and Cameo recreational trailers. The propane manifold under the kitchen slide may contact the oor potentially causing damage to the propane line.

Remedy

Keystone will notify owners, and dealers will reposition the propane manifold, and remove the metal trim along the main oor for extra clearance, free of charge. The recall began on August 18, 2017. Owners may contact Crossroads customer service at 1-855-226-7496. Keystone's number for this recall is 17-296.

Notes

Owners may also contact the National Highway Traf c Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Associated Products (2) Vehicle

Associated Documents (6)

Owner Noti cation Letter(Part 577)
RCONL-17V505-6118.pdf 85.632KB https://static.nhtsa.gov/odi/rcl/201...7V505-6118.pdf

Recall Acknowledgement
RCAK-17V505-2588.pdf 246.341KB https://static.nhtsa.gov/odi/rcl/201...7V505-2588.pdf

Defect Notice 573 Report
RCLRPT-17V505-9053.PDF 217.308KB https://static.nhtsa.gov/odi/rcl/201...7V505-9053.PDF

Miscellaneous Document RMISC-17V505-5050.pdf 87.918KB

MAKE

MODEL

YEAR

CROSSROADS

CAMEO

2018

CROSSROADS

REDWOOD

2018

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Generated at NHTSA.gov 1 / 2

https://static.nhtsa.gov/odi/rcl/201...7V505-5050.pdf

Remedy Instructions and TSB
RCRIT-17V505-3839.pdf 229.158KB https://static.nhtsa.gov/odi/rcl/201...7V505-3839.pdf

Manufacturer Notices(to Dealers,etc) RCMN-17V505-6625.pdf 88.261KB https://static.nhtsa.gov/odi/rcl/201...7V505-6625.pdf

page2image2216 page2image2376 page2image2536
Generated at NHTSA.gov 2 / 2
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Old 10-06-2017, 12:46 AM   #9
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Quote:
Originally Posted by LeWaDi View Post
Called dealer same day we got the recall notice. Waited several days for a return call from someone who knew about the recall. Several more calls, emails later we got on their schedule. Five hour drive to dealer so we did try to schedule other issues to be addressed at same time. Recall issue taken care of, other issues not so much! Dealer had camper for a week.
Almost the same thing happened to me. I brought the vehicle into the dealer to get it repaired. And I asked them to service other problems with the RV. It's been a month and I still don't have the RV back. I am so frustrated with RV service it's unbelievable. By the way it only took him a day to fix the recall issue.

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Old 10-06-2017, 01:44 AM   #10
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https://static.nhtsa.gov/odi/rcl/201...7V505-3839.pdf
Complete info provided at above link.
1 hr repair!!
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