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Old 01-29-2014, 08:37 PM   #1
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Redwood/Crossroads Customer Service

It seems like every once in awhile the Redwood/Crossroads Customer Service takes a beating from an unsatisfied owner but I for one would like to give Kudos to the techs answering the phone. I called today to get some questions answered about my upcoming annual inspection and some minor warranty issues. I talked to Mark Campbell and during the entire conversation his attitude was "how can I help you?" He made suggestions and recommendations and answered every concern with a professional and positive attitude. He then did something that doesn't happen very often.....He thanked me for purchasing a Redwood and assured me that the customer service is there to take care of our issues. Let me say that since my purchase nearly a year ago, I have talked personally to Tom Montegue, Bill Hodge, Ron Howard, and now Mark Campbell and have always ended our conversations with the feeling that I am number one........wow you don't find that kind of service hardly any where anymore!!!! They are standing behind their product and I appreciate that.
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Old 01-29-2014, 09:03 PM   #2
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Very well said
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Old 01-29-2014, 11:17 PM   #3
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I agree with both above!!
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Old 01-30-2014, 12:07 AM   #4
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Very nice!
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Old 01-30-2014, 12:15 AM   #5
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Reaffirms our faith in Redwood, thanks for sharing.
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Old 01-30-2014, 12:43 AM   #6
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One of the major things that convinced me to purchase Redwood was the hour or so that Tom Montegue spent on the phone with me explaining how the company was started and why it came to be. His enthusiasm was refreshing. I am sad that Tom is no longer with Redwood but everyone I have dealt with has shown the same enthusiasm. I know that prospective buyers look on forums to see what others think of a product. They need to know that the company stands behind their product and take customer service seriously!! Thanks again Redwood/Crossroads service techs for providing that great service!
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Old 01-30-2014, 12:51 AM   #7
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Ron just emailed me today and said that he thought mine was almost ready to be picked up. They are a class act. Every time I take the trailer there, they always find additional things to fix that I was unaware of.
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Old 01-30-2014, 01:15 AM   #8
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Now you just have to wonder when the weather will let you get it home!
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Old 01-30-2014, 01:16 AM   #9
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Could not agree more. Awesome Customer Service!!!!
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Old 01-30-2014, 01:39 AM   #10
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We echo all the comments above, customer service has been great.
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