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Old 04-04-2015, 08:49 PM   #11
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Crossroads Customer Service was closed on Friday for Good Friday, will see what happens on Monday
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Old 04-07-2015, 04:14 AM   #12
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Redwood customer service called today, they are mailing me 4 of the Window Shade brackets.


I am a happy camper once again
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Old 04-07-2015, 04:27 AM   #13
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That's good to hear. Everytime I have dealt with them they come through with flying colors
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Old 04-07-2015, 12:45 PM   #14
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Just have to get in touch with the right people
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2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

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Old 04-07-2015, 02:52 PM   #15
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Just have to get in touch with the right people
I have found that taking "NO" for an answer is not always the best way to go. My mom used to always say "the squeaky wheel gets the grease!"
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Old 04-07-2015, 06:29 PM   #16
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The dealer name says it all... "LAZY" Days...

Be sure to pass on your thanks to Redwood and a politely worded comment about the poor support you received from your dealer. Redwood needs to know about these people.
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Old 04-07-2015, 06:47 PM   #17
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I'm happy to hear that the Redwood Service Center is stepping up to the plate for you.
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Old 04-08-2015, 02:21 PM   #18
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The dealer name says it all... "LAZY" Days...

Be sure to pass on your thanks to Redwood and a politely worded comment about the poor support you received from your dealer. Redwood needs to know about these people.
I have passed this along to Redwood.

When buying from Lazy Days I did not get that warm and fuzzy feeling as this Dealership is so big, I think you just become a number to them pretty quickly.
We all live and learn
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Old 04-08-2015, 02:47 PM   #19
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We've also heard from people that love that dealership. So I guess everybody has off days.
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Old 04-08-2015, 04:04 PM   #20
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All I can say is we're on our second purchase from the Tampa Store and never received a follow-up call from the Salesman or anyone asking how things were going or any thing. And this was the second Satellitec Dish install that they have screwed up. If we were new-bees in RVing we would be totally lost dealing with them, but since we've been around the block a few times it's not a problem for us.
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