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Old 06-30-2016, 06:52 PM   #1
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Issue with desk drawer

Our slide desk drawer does not seem to slide in all the way any more and we would like to remove it to see if there is something in the way behind it. We called customer service and they said that the drawer could be removed by tipping it up or tipping it down. We do not find that it does either one. Is there some trick or way to remove the drawer or slide it out of the drawer guides so that we can see back in there? Thank you.
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Old 06-30-2016, 07:32 PM   #2
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Usually on the drawer guides there is a black pointy plastic lever near the rear. Pull one up and push the other down and it should release for you. Being that it is the desk drawer it will be much heavier than a smaller kitchen drawer so you might need an extra set of hands to help support it while you pull it out. When re-installing push the sliding part back into the opening, then push the desk drawer back into the glides. Should be easy. Done it many of times myself.

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Old 07-01-2016, 01:19 AM   #3
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When I was under there looking at our desk drawer on our 36RL I noticed stop blocks at the rear which prevent the easy removal of the drawer. If you have the Fireplace you can remove the four screws holding it in place, then have access to the back side of all those drawers. Been there done that several time.
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Old 07-01-2016, 03:10 AM   #4
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Yep your catch is likely broken in the back. Pull the fireplace and remove the catch mech.
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Old 07-01-2016, 04:18 AM   #5
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Probably the latch. Just had to replace mine and got them on Amazon.

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Old 07-01-2016, 05:48 AM   #6
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Not sure if this is the cause, but we experienced this situation because the horizontal cabinet frame piece just below the desk drawer came unattached to the side frame. There's a pocket screw from the horizontal frame board to the side frame that broke out. It was easy to miss, but did not allow the desk to fully seat in the retracted position. I fixed it with an 'L'-bracket by removing the lower file drawer. I'd take a picture, but the unit is in storage. If this is your problem, you don't have to remove the desk, but you do have to remove the drawer by the small black lever on the glide as mentioned above.
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Old 07-03-2016, 11:06 PM   #7
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Quote:
Originally Posted by mhs4771 View Post
When I was under there looking at our desk drawer on our 36RL I noticed stop blocks at the rear which prevent the easy removal of the drawer. If you have the Fireplace you can remove the four screws holding it in place, then have access to the back side of all those drawers. Been there done that several time.
Thank you and all the others who gave us suggestions. We did end up removing the fireplace in order to access the back of the desk drawer. The latch was not broken but had become "stuck" in the closed position. We have had this happen on another drawer and we were able to open it back up and found that giving it a bit of silicone spray helps it to open and close properly. We were happy to find that this procedure took care of the problem we had and the desk, it closes completely now. Next time we need access behind there we will know what to do. Thank you again for the advice.
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Old 07-03-2016, 11:45 PM   #8
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I'm of school that the folks that put these things together are not any smarter than me & they care way less on the outcome, so on most everything if I can't fix it some one else will certainly earn their money fixing it after I've tore it apart. My point is some one on these forums has done it & with more pride than any dealer that wants to keep it for weeks, months to fix a minor issue, so ask here first.
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Old 07-04-2016, 12:01 AM   #9
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Right on Danny. I look at it this way: Even if I don't know what I'm doing, I probably know as much as the assembler who put it together. And since it's mine I want it to be right, not some yahoo if just sticks it back together to get it back out the door.
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Old 11-12-2017, 08:27 PM   #10
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Unsticking the writing desk

After reading this thread I pulled the fireplace but still can not open the long desk drawer. I see the two catches and they are operating as designed but something else is keeping the drawer from opening. It will go out maybe a quarter of an inch and stop. I think it is possible the lid may be slightly elevated causing it to catch on the backside of the cabinet face.

If anyone has had that problem and found a fix please let me know how you did it.

HTX

PS. I did find a disconnected subwoofer back there.
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