Reply
 
Thread Tools Display Modes
 
Old 08-16-2013, 12:30 PM   #1
Site Team
 
piper guy's Avatar
 
Join Date: Dec 2012
Posts: 1,767
Just a short note to say what many others have said ~ the people at the factory Service Center are top-notch. Fixed everything we had the remotest concern about and also did a few updates and mods that we didn't ask for but were much appreciated.

Many thanks to all of them, and especially Randy and Gary.
__________________
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
piper guy is offline   Reply With Quote
Old 08-16-2013, 02:00 PM   #2
Senior Member
 
Join Date: Feb 2013
Posts: 1,854
I've heard about these "updates and mods" for the second or third time. Care to provide some detail?
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
spindrift is offline   Reply With Quote
Old 08-16-2013, 02:07 PM   #3
Site Team
 
piper guy's Avatar
 
Join Date: Dec 2012
Posts: 1,767
When I picked it up, Gary mentioned that he wasn't happy with the Surround sound system and had totally re-programmed it and had replaced two speakers. It wasn't on my list and I actually wasn't unhappy with it. To say it is awesome now is an understatement. Put a Top Gun DVD in the other night and thought the rig was going to launch along with the F14 ! He also added gas struts to the top two cabinet doors over the fridge and microwave that didn't have them and while it was there put the fork oil into the leveling system and then re-set the level controls because he wasn't happy with them. None of that stuff was on the list. I know there's a couple more items but can't remember right now.

Bottom line is that the Service people are what's going to retain Redwood owners and keep us coming back. We've had our RL for about 9 months and the conversation after leaving the plant on Saturday went "wouldn't a 38GK be really nice .........." LOL
__________________
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
piper guy is offline   Reply With Quote
Old 08-16-2013, 02:15 PM   #4
Senior Member
 
Join Date: Feb 2013
Posts: 1,854
These stories make me think the 700 mile drive might be worth it.
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
spindrift is offline   Reply With Quote
Old 08-16-2013, 02:25 PM   #5
Senior Member
 
COLJDM's Avatar
 
Join Date: Jan 2012
Posts: 566
We were as pleased with the factory service when we went there last year. Unfortunately for us, this year, when we took our coach to the factory, due to a suspension failure while enroute on our annual summer trip, they could not accomodate us due to their workload and we were farmed out to Lippert and an RV Dealership in Elkhart for repairs. We did not receive the premium service from those activities, as mentioned above, that the factory normally provides. It was our loss.
__________________
John and "Sam"
COLJDM is offline   Reply With Quote
Old 08-16-2013, 02:48 PM   #6
Senior Member
 
Happy Camper's Avatar
 
Join Date: Feb 2012
Posts: 429
We are looking forward to our trip (1500 miles) in September. We have a pretty good size list for them.

__________________
Happy campers - Kerry and Jere. 2010 Dodge 3500HD DRW with 5K ultimate airlift airbags and 2012 Redwood 36RE.
Happy Camper is offline   Reply With Quote
Old 08-16-2013, 03:55 PM   #7
Senior Member
 
Adamsvr's Avatar
 
Join Date: Jan 2012
Posts: 596
We too were pleasantly surprised with the service we received at Crossroads Service Center! They went well above what we had expected. Can't say enough about them!
Adamsvr is offline   Reply With Quote
Old 08-16-2013, 03:56 PM   #8
Senior Member
 
travelin' texans's Avatar
 
Join Date: Sep 2012
Posts: 2,772
Won't regret the trip! Those folks are great. We were there having a mini rally with Tracy & Vaughn.
__________________
Danny & Linda
travelin' texans is online now   Reply With Quote
Old 08-16-2013, 11:02 PM   #9
Senior Member
 
Join Date: Feb 2012
Posts: 351
We too had a great experience at the CrossRoads Service Center. Sent a list of things that needed to be looked at and Andi made the appointment for the estimated time. We made it for 2 days before the Rally. Randy, service manager and his guys did a Excellent job! Even Ron Howard stepped in and gave his expertise at programing the new locks that they replaced. If they see a potential problem they find it and fix it before it becomes a problem. Randy and his team are caring and very good at their jobs. They go out of their way to make it right! I am convinced that taking our coach to the Cross Roads Service Center was a great move. We can’t thank you guys enough! Great Job!!
__________________
Chuck & Carol

Full Timers in our 2013 36FL with MoRryde 8000# IS suspension. Pulled by 2012 Sport Chassis with Hensley Trailer Saver Hitch.
UNDRPSI is offline   Reply With Quote
Old 08-20-2013, 08:13 PM   #10
Senior Member
 
Retired educators's Avatar
 
Join Date: Sep 2012
Posts: 178
At the service center are you able to stay in your unit a night or do you have to get a hotel room. I have an appt. in October and it is going to take 2 days to work on my unit. I know one can stay in unit the night before at there camping spots they have but didn't know after one drops it off at service center what you have to do for accommodations. Any help will be appreciated.
__________________
2016 38 RL, tan and burgundy, H rated tires on 17.5 rims, disc brakes, washer and dryer, residential refrigerator, MorRyde IS, 2015 GMC 3500 HD Denali,Duramax DRW, 4x4, Firestone air bags
Retired educators is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 05:03 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.