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Old 11-07-2014, 05:39 PM   #1
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New to the Redwood Forum

Hi I'm Char and my husband Steve are new here. I posted for the first time last night as being a newbie I have tons of questions. Steve and I bought our RW 36FL out of Virginia from Mcgeorge's about a month ago. We live in CT. We weren't in the market but on our way back from Myrtle Beach we saw the RV dealer from the highway decided to pull in and stayed the night in a local campground...We traded in a Class A so this is also our very first fifth wheel. As soon as we walked into it we fell in love!!! Bummer was we couldn't take it home with us as we didn't even own a truck yet. Then we had to wait until they could get it delivered to us and after about a month and making the first payment we received it. Within a two week span we bought our RW and I traded in my 2013 Range Rover Evoque for a 2011 F350 Super Duty Lariat dually w/Power Stroke Diesel with 17,000 miles on it, we couldn't pass it up....what a life change.
We've had issues since day one but Redwood said they would take care of everything, Awning won't open, lose wires on slides, heater fan making noises etc etc...My husband has been very calm through the whole thing and says as soon as they find someone close enough to bring it to they will take care of all of it...so we'll take the word of Redwood and see what happens. I'm in Quality so I have that hat on and was disappointed at the service department at the dealers for not going through it like they said they did. Were 9 hours away if it was closer it would have been back the same weekend so they could deal with it instead of us. Looking forward to taking it out but nervous also as it's just over 40 ft. and tall !! lol.. won't be going over the palisades highway with this lol.. now just need a hitch
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Old 11-07-2014, 05:44 PM   #2
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Oh and did I say it was BEAUTIFUL and I love it..lol...maybe I did even with the issues.
Our three furbabies travel with us a Boston Terrier and my two itty bitty Yorkies
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Old 11-07-2014, 05:59 PM   #3
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Welcome to our growing family! We're all here to help you figure things out. I can only hope that you enjoy your Redwood as much as we enjoy ours. Don't hesitate to PM me if you have questions.

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Old 11-07-2014, 06:02 PM   #4
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Thank you it's much appreciated!
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Old 11-07-2014, 06:04 PM   #5
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Welcome and Good luck...

suggest it's best to document everything while it's fresh in your mind...

and video/take pics of everything, jot down who you spoke to and what they said...

just saying
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Old 11-07-2014, 06:23 PM   #6
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Welcome Char and I hope they get that all fixed up for you! We really enjoy ours, and yes we had to fiddle a bit with it in the spring, but its worth it.
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Old 11-07-2014, 11:36 PM   #7
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Welcome, we love our 2014 36FL, hope you love your's also.
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Old 11-08-2014, 01:20 AM   #8
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Quote:
Originally Posted by char View Post
Hi I'm Char and my husband Steve are new here. I posted for the first time last night as being a newbie I have tons of questions. Steve and I bought our RW 36FL out of Virginia from Mcgeorge's about a month ago. We live in CT. We weren't in the market but on our way back from Myrtle Beach we saw the RV dealer from the highway decided to pull in and stayed the night in a local campground...We traded in a Class A so this is also our very first fifth wheel. As soon as we walked into it we fell in love!!! Bummer was we couldn't take it home with us as we didn't even own a truck yet. Then we had to wait until they could get it delivered to us and after about a month and making the first payment we received it. Within a two week span we bought our RW and I traded in my 2013 Range Rover Evoque for a 2011 F350 Super Duty Lariat dually w/Power Stroke Diesel with 17,000 miles on it, we couldn't pass it up....what a life change.
We've had issues since day one but Redwood said they would take care of everything, Awning won't open, lose wires on slides, heater fan making noises etc etc...My husband has been very calm through the whole thing and says as soon as they find someone close enough to bring it to they will take care of all of it...so we'll take the word of Redwood and see what happens. I'm in Quality so I have that hat on and was disappointed at the service department at the dealers for not going through it like they said they did. Were 9 hours away if it was closer it would have been back the same weekend so they could deal with it instead of us. Looking forward to taking it out but nervous also as it's just over 40 ft. and tall !! lol.. won't be going over the palisades highway with this lol.. now just need a hitch

Welcome to the forum and congratulations on your Redwood purchase. Be patient and work with Redwood on any issues you may have. In most cases Redwood has been very good in standing behind their product. Unfortunately, many (not all) dealers have been the source of many problems.

We have owned our 2012 36RL since September 2011 and now have nearly 14000 miles on it. We have had very few, minor issues and have been very happy with our purchase. This was our first 5th wheel.

Again, congratulations and hope you have many years of happy and safe travels.
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Old 11-08-2014, 01:55 AM   #9
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Welcome Char & Steve, congratulations on your new Redwood!!

It's unfortunate that you have had problems, shame on your dealer for not assuring a well functioning coach for you, I hope you can get the issues resolved quickly.
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Old 11-08-2014, 03:06 AM   #10
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Welcome to the forum and congratulations on purchasing a RW, you picked an excellent floorplan. Shame on the dealer for not doing a thorough prep, but rest assured, in our experience RW stands behind their products.
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