Reply
 
Thread Tools Display Modes
 
Old 02-27-2013, 07:26 PM   #1
Senior Member
 
Join Date: Feb 2013
Posts: 1,854
I'm sure many of you have read the rather disturbing and recent posts which describe poor workmanship issues with RW coaches. Just how extensive were your own PDI checklists? I'm not speaking to the dealer's orientation, or the dealer's own prep procedures. How much time did you personally spend crawling on the roof and floor and storage compartments, working all of the systems, testing circuits, running water, etc., etc.? I know my own PDI checklist will be rather extensive. I plan to arrive early in the morning with my wife. The coach will have water and 50A service available and we'll "go to town" as we split the inspection duties between the two of us. We've scheduled the orientation for 1PM and that should test certain systems even further. If things don't go well, we don't accept the coach at that time. If things go really badly, maybe it's a sign to move on to another manufacturer. I wonder how many of these catastrophes could have been averted by performing a more intense inspection of the coach before accepting delivery. I can't tell you how frustrating it is to hear about these bad experiences.
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
spindrift is offline   Reply With Quote
Old 02-27-2013, 07:45 PM   #2
Senior Member
 
Join Date: Feb 2013
Posts: 1,854
I meant to add that many of today's RVs are just as complicated as a single family home. Banks require that we spend hundreds of dollars for a licensed home inspector (at least in NJ) prior to getting a mortgage. I'm surprised professional RV inspection hasn't become more acceptable. On second thought, maybe there's a business opportunity here somewhere.
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
spindrift is offline   Reply With Quote
Old 02-27-2013, 08:56 PM   #3
Senior Member
 
BradPAjax's Avatar
 
Join Date: Jan 2012
Posts: 455
Spindrift,

When we got or 38BR last May we were booked for a tour at 1:00pm. The tour was with the owner... he went over every system for 90 minutes and had me try leveling the coach 3 times. He left me alone for 2 hours and my wife and I crawled all over the coach with a detailed PDI list of our own... we tried every system and I used a mechanic's creeper supplied by the dealer to look under the coach. I got on the roof and walked the whole thing.

When I was done, the owner came out and showed my how to hook up the truck and trailer, retract all the jacks, do the circle check of the trailer and truck checking lights, etc. He showed me how to set the gain on my brake controller and then we went on a 15 minute drive on the highway to show me how to turn left and right, brake, and use the diesel brake on my truck. When we returned to the yard he coached me on how to back it up.

At 5:00 we shook hands and left with our new coach... very happy with this dealer... happy with how they have helped us with our QC issues so far too.




__________________
2016 F-350 Crew Cab 4x4 Dually Diesel, 2013 38BR Office config with all options and upgrades but Ceiling Fan and Ice Maker.
BradPAjax is offline   Reply With Quote
Old 02-27-2013, 09:12 PM   #4
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,379

Quote:
Originally Posted by spindrift
I'm sure many of you have read the rather disturbing and recent posts which describe poor workmanship issues with RW coaches. Just how extensive were your own PDI checklists? I'm not speaking to the dealer's orientation, or the dealer's own prep procedures. How much time did you personally spend crawling on the roof and floor and storage compartments, working all of the systems, testing circuits, running water, etc., etc.? I know my own PDI checklist will be rather extensive. I plan to arrive early in the morning with my wife. The coach will have water and 50A service available and we'll "go to town" as we split the inspection duties between the two of us. We've scheduled the orientation for 1PM and that should test certain systems even further. If things don't go well, we don't accept the coach at that time. If things go really badly, maybe it's a sign to move on to another manufacturer. I wonder how many of these catastrophes could have been averted by performing a more intense inspection of the coach before accepting delivery. I can't tell you how frustrating it is to hear about these bad experiences.
Lets put things into perspective.

First off you should always ask to camp either in the dealerships parking lot or close by in a camp ground so you can both familiarize yourself with your new trailer and check it out thoroughly. Even then, after you get the unit home or on your first trip you'll be making a list of things that need attention. WELCOME TO RVING......it's not perfect but "it is what it is". As in business, if you see a major problem or defect, DON'T SIGN THE PAPERS. You loose a significant amont of negotiations and power once you've taken possession and given up your money. Once the dealer has your money.....they've completed the sale and they're off to the next customer.

As for all the horror stories....remember there are several thousand Redwoods sold and you're reading a few horror stories. Could it be the RV, expectations or the people.....you choose. Now don't get me wrong...there are some issues and by nature all RV manufactures have them but then again there are some folks that no matter where they go they have problems or complaints.

Story in point.....I interviewed a young woman one day and she told me all her previous bosses were idiots and they weren't worthy of their positions (I censored this ). I simply responded that she was the only common denominator of all those bosses and I didn't want to be the next idiot.

Some folks simply aren't happy people and they get attention by being unhappy or they've learned to get more freebies by complaining loudly. That's life!
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 02-27-2013, 09:24 PM   #5
Member
 
Join Date: Aug 2012
Posts: 53
Well said Dave.
Kevin & Tammy is offline   Reply With Quote
Old 02-27-2013, 09:27 PM   #6
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,079
After my second PDI, I quickly learned that regardless of what I find, it is going to work fine until I get it home. Don't stress the PDI, listen and learn your coach. They are going to fix anything that is broke, so its sure not worth taking a walk and losing your deposit. Make a list, and make a point of bringing it back a month later after your shakedown cruise.

To me - the most important thing at the PDI is to check for blemishes and damage. Just like taking delivery of a new BMW, you aren't going to worry about the tail-light that is out because you know they are going to fix it, but you will have a hard time getting them to fix the huge scratch you overlooked on the back clip or the tear in the leather once you drive it off the lot because you spent all your time testing the outlets.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 02-27-2013, 09:35 PM   #7
Senior Member
 
BradPAjax's Avatar
 
Join Date: Jan 2012
Posts: 455
Well said guys... some things were there the day the PDI was done and they got missed... other stuff shows up as you rattle and roll for a few weeks. I like to think my stuff showed up later... the back wall of my office was not perfect when I did my PDI but I pressed the tape back down and it looked ok on the delivery date. Flexing on the road all summer made it worse and my dealer fixed it good as new at the end of the season.

The big thing is to ensure you got all the stuff you paid for: tires, axles, brakes, pin box, 2 batteries, 40 lb bottles, remotes for all the TVs and fireplace, manuals, etc.


__________________
2016 F-350 Crew Cab 4x4 Dually Diesel, 2013 38BR Office config with all options and upgrades but Ceiling Fan and Ice Maker.
BradPAjax is offline   Reply With Quote
Old 02-27-2013, 09:39 PM   #8
Senior Member
 
5th_Time's Avatar
 
Join Date: Mar 2012
Posts: 1,119




Spindrift... that is an excellent point.
While it's unfortunate that everyone needs to do such an extensive PDI, it demonstrates how little attention to detail the dealers are paying to prep these units. Many owners have been sharp enough to detect problems that the dealers overlooked while they were prep'ing for delivery (basically, washing the outside and cleaning the interior). Too bad between Redwood and dealer, you have to be the QC department. Lots of dissatisfaction and blame to go around after the delivery.


Once people arrive on the lot and see the new unit, many people (myself included) get distracted from an objective PDI just when they have the most leverage. Also, checking and demo'ing everything takes a lot longer than you or the dealer feels comfortable with - so there is that added pressure. Make sure they demo "difficult" things like the generator, show you bothbatteries, etc. Water tanks, plumbing, waterheaters, dishwasher & washer are particularly tough if it's been winterized, but make them demo these & then rewinterize - especially if you live some distance from the dealer.

My advice is to get to the dealer early enough to inspect every inch and try every piece of equipment at your leisure - and then make themfix things before (if) you sit with their "closer".
If you neglect the PDI, or the Redwood-specific issues people have listed on this forum, you've failed to protect yourself. Indeed, everything I skipped over or took the dealer's word that it had been tested (like the dishwasher and clothes washer) had a major problem that I could have avoided had I verified.

Edited by: 5th_Time
__________________
Mike & Pam '12 36RL, Kodiak Discs, 17.5" G114s H-Rated, SRE4000 w/HD Shackles, Joy Rider Shocks, Flex Air, 5.5 Onan, W&D, DW, 4 Scare Lights, (2) 6V Trojan T-145s; Progressive EMS-HW50C, Winegard DTV Sat, Sony/Denon 4K Home Theater, WiFiRanger EliteAC Pack, weBoost 4G-X Cell Booster.

'18 GMC Denali 3500HD CC, 4x4, DRW, DuraMax, Allison, Curt Q25 w/OEM Prep, Intellihaul Cameras, Transfer Flow 70gal Aux Tank/Toolbox.
5th_Time is offline   Reply With Quote
Old 02-27-2013, 09:42 PM   #9
Senior Member
 
Oriana's Avatar
 
Join Date: Dec 2012
Posts: 1,257


Dave - I concur, there are2-sides to every story and you generally get a better response to a problem with a smile than a large stick, or literary equivalent.
__________________

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
Oriana is offline   Reply With Quote
Old 02-27-2013, 09:55 PM   #10
Member
 
TexasRider's Avatar
 
Join Date: Jan 2012
Posts: 45
I have, I believe, the first 39HH sold. The original HH I turned down and then they came up with the design that is on the website. I have had a few issues BUT every one has been answered and fixed. I have owned the RV for a year and if I had to do it again I most definitely would. I use the RV for work and pleasure. I horse show and most of my closest friends spend a lot of their time in RV's. They travel at least half the year if not more with their RV's. I would live full time in my Redwood. I would not in a lot of the other RV's on the road. Just my perspective.
__________________
Roni
TexasRider is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 05:26 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.