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Old 01-27-2017, 02:38 AM   #1
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Unhappy Owner

Ran into a Redwood owner here at the park we are staying at here in AZ. Asked them how they liked their RW and got an ear full. Have had several problems, including suspension problems. After we talked awhile, we both agreed that all RV's have some problems but their main beef is that RW will not stand behind their product and warranty. Said they would not recommend a RW to anyone.

Unfortunately, this is the response I get more often than not when I talk to RW owners. Redwood if you monitor this forum please take note. Don't see how this can be good for business in the long run.
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Old 01-27-2017, 03:46 AM   #2
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Hey Bruce, where are you in Arizona? We drive through Silverado RV park a couple days ago & saw 4-5 RWs.
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Old 01-27-2017, 03:03 PM   #3
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I sent you a PM.
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Old 01-27-2017, 03:40 PM   #4
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I agree! They suck! Not looking to ever buy another RV but hindsight is 20/20!
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Old 01-27-2017, 04:30 PM   #5
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Originally Posted by travelin' texans View Post
Hey Bruce, where are you in Arizona? We drive through Silverado RV park a couple days ago & saw 4-5 RWs.
We are in Silverado. There are currently 5 RW's and 2 Sequoias.

Rick
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Old 01-28-2017, 01:39 AM   #6
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All I know is that I love my RW. Have had no major issues and love the brand..
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Old 01-28-2017, 03:27 AM   #7
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All I know is that I love my RW. Have had no major issues and love the brand..
+1

The only thing I will say is that Redwood should think about where the owner is going to get his first impression. Their attitude in the beginning will follow through the ownership process.

JD Powers surveys the automotive industry and one of the most important issues measured is "Initial Quality". One of their biggest awards is for this category.

Satellite and cable TV is the very first thing EVERY customer is going to get hooked up. For almost no cost and very little effort, the cable/satellite/TV instructions and labeling every connection (including the roof connections) would take care of that initial quality experience.

Even my dealer was not able to get everything hooked up originally.

Other than that little issue, I absolutely love our Redwood and would definitely recommend the brand to my friends.
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Old 01-28-2017, 03:56 AM   #8
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We really liked our Redwood, but I would have to agree the suspension was sub-par and I was really frustrated 2 years ago when Redwood would deny bearing issues, brake issues, or any suspension problems because the customer failed to follow prescribed maintenance procedures in the manual. My favorite was rechecking the brake adjustment within 200 miles when most all Redwoods were in transport at the time. I really got disillusioned when the President said at the rally that the 2+5 was written to favor Redwood rather than the customer so that was why he dropped it.
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Old 01-28-2017, 01:47 PM   #9
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38RL coming up on 2 years!

We too are pretty much NOT happy with the RW Line.

Right now, our RW is in the shop for some Warranty repair issues. Hopefully the dealership can get all this stuff repaired.

I did have the RW up to the factory repair shop in Topeka, IN last year. I must say, the folks that worked on the RW were very knowledgeable and had a great attitude. I spent 3 days in a local motel until the repairs were complete. I visited the shop everyday to check on the progress. Again, the guys working on my unit were GREAT! However, the Customer Service people are absolutely Horrible! These people work hard to NOT help the owner when it comes to having repairs done.

If you intend to keep your RW past the 2 year warranty, I would strongly recommend getting an Extended Warranty with Good Sams Warranties.

As it stands with the issues we have had so far, it appears we will need the extended warranty in the future, past our 2 year warranty expiring!

The biggest thing to remember here is RW is a subsidiary of Cross Roads RV and owned by THOR Industries. THOR is only interested in making the GREEN and really doesn't care about customer service! Anybody that tells you otherwise is Lying!

Fortunately, I live close by an Axle company and I plan on replacing both Axles and Suspension soon. Will use the Morryde System!

From what I have read on other forums and internet postings, RW may be on the way out, if they continue with such Shoddy attitudes about Customer Service.

You all take Care.
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Old 01-28-2017, 01:57 PM   #10
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All I know is that I love my RW. Have had no major issues and love the brand..
I agree. The only thing that would make me happier is if I could pull the RW with a Grand Cherokee rather then a Dually.
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