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Old 04-01-2013, 05:13 PM   #1
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I have a '12 and a dealer that I like. I just took it in for the "annual inspection" only to maintain the 2/5 warranty. I'm not having any issues at this point. While there, I had the dealer repack wheel bearings and a couple otherthings to charge me for so he stays happy.









Next, I get a call from Service Manager that the technician found 15 "gaps" in my roof sealer that need to be resealed for a total of two hours or $250. I told the dealer I was just up on the roof to remove the A/C covers and checked all the sealed areas (especially my Sat dish) to see how it looked through the winter. Ididn't see anything obvious or thatlooked any different from when I picked it up last April.She said that they were "subtle" issues.



The unit is only 11 months old, so if there are that manydefects in the roof sealer - seems like they must have been incorporated during themanufacturing process.



She stated that Redwood states that any issues found during the inspection are the responsibility of the unit owner and must be corrected to validate the warranty. She stated no correction/no inspection report to Redwood. I can see if after a couple years, the sealer deteriorated, but after 11 months?



Anyone else have this "inspection issue"? Seems like a "fairness" issue.

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Old 04-01-2013, 05:32 PM   #2
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Earlier this year I had scheduled to take our 31SL in for minor warranty repairs. Before I took it in I got upon the roofand noticed that both the front and rear cap sealer to the roofline had separated.I told the service writer and they fixed it under warranty no questions asked.
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Old 04-01-2013, 05:45 PM   #3
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Quote:
Originally Posted by 5th_Time
I have a '12 and a dealer that I like. I just took it in for the "annual inspection" only to maintain the 2/5 warranty. I'm not having any issues at this point. While there, I had the dealer repack wheel bearings and a couple otherthings to charge me for so he stays happy.









Next, I get a call from Service Manager that the technician found 15 "gaps" in my roof sealer that need to be resealed for a total of two hours or $250. I told the dealer I was just up on the roof to remove the A/C covers and checked all the sealed areas (especially my Sat dish) to see how it looked through the winter. Ididn't see anything obvious or thatlooked any different from when I picked it up last April.She said that they were "subtle" issues.



The unit is only 11 months old, so if there are that manydefects in the roof sealer - seems like they must have been incorporated during themanufacturing process.



She stated that Redwood states that any issues found during the inspection are the responsibility of the unit owner and must be corrected to validate the warranty. She stated no correction/no inspection report to Redwood. I can see if after a couple years, the sealer deteriorated, but after 11 months?



Anyone else have this "inspection issue"? Seems like a "fairness" issue.
I'm surprised they didn't charge you for rotating the air in your tires too.
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Old 04-01-2013, 09:57 PM   #4
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There is only a charge if they use RV air... regular air is free.

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Old 04-02-2013, 01:37 PM   #5
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Hey Mike, When I took our rig in to the dealer, I showed him voids in the sealant around the seams and joints. This was resealed under warranty, why not the roof? This should should be a warranty issue. Maybe a phone call to Redwood might be in order. Or maybe a different service center.
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Old 04-02-2013, 02:29 PM   #6
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My RW34SK had separation between the front cap and the rear cap at the roof line. Lazy Days technician got on the roof and sealed everything NO CHARGE. I do not understand why a dealer would charge for an obvious defect.
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Old 04-02-2013, 02:49 PM   #7
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Michael Did you allow the dealer to repair your roof and pay for it ?? If you did I would call Leonard Nielson . Ron Howard (Emmons replacement) #260-593-3850 and request a warranty refund...As you can see from this site everyone else has had it done under warranty
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Old 04-02-2013, 03:32 PM   #8
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Royce & Bud, thank you for your advice.



I called the dealer and told them to repairit because it was a small amount and "someone" would end uppaying for the repair one way or the other. I need that inspection OK'd.



Then it started bothering me. I ended up calling Redwood because I feel that "on principal", roof sealer should not have 15 gaps develop within 11 months unless it was applied deficiently. I know that roof sealer is prone to failure -that's why many insurance companies insist on a copy of the inspection report. But, it's not like it had weathered for 3 years and I'm trying to beat the system.



Redwood countered by reading from theirwarranty document (which I did not receive a copy of in '12 - how about you??) which statesthat roof sealer is not covered under any circumstance and should be checked and repaired if necessary every 90 days...



This is an issue that will continue to come up as more of us get to the 1st year inspection period. In the end, Redwood authorized the repair- but purely for customer satisfaction. They didn't agree with my position but wanted me to be satisfied. Concernedpeople making good decisions. That'swhy I also stand behind Redwood and their products.



P.S. Based on previous situations, I'm not divulging who I spoke with... Edited by: 5th_Time
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Old 04-02-2013, 03:57 PM   #9
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is dynaflex recommended as a seal repair? If not, what is?
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Old 04-02-2013, 04:17 PM   #10
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It's confusing because there are dozens of products out there.



I used Dicor Self-leveling when I installed my Winegard Sat dish. I got it at my local RV Store. Also saw it on Camping World. Not sure what they use to caulk windows, cargo doors, etc - probably silicone or acrylic in tubes like they have ata hardware store.



If you have full body paint, you need caulking colors reasonably close to what Redwood used based on your paint scheme.
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