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Old 10-12-2014, 04:52 PM   #1
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Dealers and Service

I am in the process of doing my research on Redwood Dealers and Service. I live in New Mexico and based on their Dealer Locator there are NO dealers in New Mexico. The closest is over 300 miles away in Colorado. I know that Redwood has come out with the Cypress and Sequoia lines and are using NEW dealers to support these products. Does anyone know how to find these dealers? If you use the Redwood Dealer locator it shows that none exist any where in the US. I am sure this is a website problem (and the site has many) and they are going to fix this but very frustrating if you are trying to buy an RV and want to make sure you can get it serviced or even look at one.
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Old 10-12-2014, 05:07 PM   #2
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The site is definitely broken! No results when I use the Dealer's own zipcode

You might try calling Redwood - tell them their site is messed up and who will be the Dealers near Albuquerque.

Service is rough here in CO - 6 to 8 weeks wait time just to get a spot in the waiting line of the parking lot. However, I've have pretty good luck just getting parts through Windish RV in Lakewood, CO (by Denver). Closer to you is Tarpley in Durango CO, but I haven't dealt with them for years as far as service. I've heard good and bad about both places.
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Old 10-12-2014, 05:17 PM   #3
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Lazydays RV in Tucson is a Redwood dealer who will be stocking Sequoia and Cypress. They had a Crossroads products show last week but the Sequoia and Cypress did not show up in time according to a friend who attended and met Jeff Muffelotta there.

http://www.lazydays.com/Home
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Old 10-12-2014, 05:45 PM   #4
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I would type a message out on the website. Someone had posted before that they had a similar question and they received a nice little note back from the President of the company.
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Old 10-12-2014, 05:54 PM   #5
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Will give it a try. Also now with Cypress and Sequoia part of the Redwood line I would assume that this forum would support them too? I still prefer the Redwood over the lesser lines but the Sequoia has some very nice floor plans that I actually like better then the current Redwood floor plans. Just not crazy about the exteriors. The Cypress and Sequoia look pretty bland from the outside.
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Old 10-12-2014, 06:04 PM   #6
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Ours is in for warranty work 200 miles away at an actual redwood deaier,I don't like the idea of taking it to a crossroads deal that that may not have even seen a rw. I know a lot of the stuff is the same but that's just me.
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Old 10-12-2014, 06:13 PM   #7
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I totally agree based on most Crossroad dealers do not service Redwoods. My though is if they are going to train these dealers if they start selling other Redwood products. I sent an email into Redwood seeing if they can explain their service plan now that they are adding new dealers and new Redwood lines.
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Old 10-12-2014, 06:23 PM   #8
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In my opinion if there are to many dealers people will bring them back for everything, that costs them money. Most people won't spend the money to take it a few hundred miles and have it sit there for 6 to 8 weeks or longer to have minor things done, we'll just fix it ourself and they know it.
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Old 10-12-2014, 06:27 PM   #9
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Not a great way to build your business. Actually the main reason we have not bought our unit yet is service. I just sent a lengthy message to the Redwood factory having them explain their service plans and how would they service a unit if we had an issue. If they do not have a way to service Redwoods in New Mexico (5th largest state in size) then most likely they will not get my business.
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Old 10-12-2014, 06:33 PM   #10
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To far

Quote:
Originally Posted by NW Snowbirds View Post
Lazydays RV in Tucson is a Redwood dealer who will be stocking Sequoia and Cypress. They had a Crossroads products show last week but the Sequoia and Cypress did not show up in time according to a friend who attended and met Jeff Muffelotta there.

http://www.lazydays.com/Home
Just Google Mapped it and it is almost an 8 hour drive one way. That is just too far for service. Thanks for the suggestion.
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