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Showing results 1 to 13 of 13
Search took 0.00 seconds. Search: Posts Made By: Rick and Mindy
Forum: Redwood Care and Feeding 03-12-2014, 07:15 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Not quite sure what is going on in customer...

Not quite sure what is going on in customer service but just found out today that Mark Campbell's last day there was last Friday. I have been dealing with Mark for the past few weeks on getting...
Forum: Redwood Care and Feeding 03-10-2014, 04:03 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Glad to hear that he is still with Redwood. He...

Glad to hear that he is still with Redwood. He is definitely an asset to the Redwood community.:)
Forum: Redwood Care and Feeding 03-10-2014, 03:37 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Is he leaving the company completely, moving to...

Is he leaving the company completely, moving to another job or just doing Crossroads? I hate to hear this. He is someone who has spent time on the phone with me and was so concerned about resolving...
Forum: Redwood Care and Feeding 02-17-2014, 05:25 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
UPDATE: Received e-mail this morning, parts...

UPDATE: Received e-mail this morning, parts going out to dealer today! Things progressing smoothly!:)
Forum: Redwood Care and Feeding 02-17-2014, 02:31 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Ok, look, it's early for me so my mind is still...

Ok, look, it's early for me so my mind is still asleep...........followed by @crossroadsrv.com!!!!! I think I finally got it right.
Forum: Redwood Care and Feeding 02-17-2014, 02:30 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Sorry, it should be followed by @crossroads.com.

Sorry, it should be followed by @crossroads.com.
Forum: Redwood Care and Feeding 02-17-2014, 02:28 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
You can try first initial and last name of the...

You can try first initial and last name of the person you are trying to contact followed by crossroadsrv.com. This is what I was told to use for the individual I am in contact with, not sure if it...
Forum: Redwood Care and Feeding 02-17-2014, 03:11 AM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Had a very similar experience. On Friday I tried...

Had a very similar experience. On Friday I tried to call Mark at service center but they close at 3 pm on Fridays so I sent an e-mail thinking I would hear from him on Monday or Tuesday. Within 2...
Forum: Redwood Care and Feeding 02-06-2014, 10:41 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
I am so impressed with the Customer Service that...

I am so impressed with the Customer Service that I just had to get on this thread and give you an update. After talking with Mark at Redwood/Crossroads Customer Service and being recommended to a...
Forum: Redwood Care and Feeding 01-31-2014, 03:06 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
We congratulate you on your choice of a Redwood. ...

We congratulate you on your choice of a Redwood. Do some issues come up with Redwood units? Of course, but having been on other forums, even the most expensive manufacturers have issues. Many of...
Forum: Redwood Care and Feeding 01-30-2014, 01:15 AM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Now you just have to wonder when the weather will...

Now you just have to wonder when the weather will let you get it home!
Forum: Redwood Care and Feeding 01-30-2014, 12:43 AM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
One of the major things that convinced me to...

One of the major things that convinced me to purchase Redwood was the hour or so that Tom Montegue spent on the phone with me explaining how the company was started and why it came to be. His...
Forum: Redwood Care and Feeding 01-29-2014, 08:37 PM
Replies: 63
Views: 9,317
Posted By Rick and Mindy
Redwood/Crossroads Customer Service

It seems like every once in awhile the Redwood/Crossroads Customer Service takes a beating from an unsatisfied owner but I for one would like to give Kudos to the techs answering the phone. I called...
Showing results 1 to 13 of 13

 
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