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09-25-2014, 01:22 AM
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#21
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Senior Member
Join Date: Feb 2013
Posts: 1,092
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Make sure Crossroads Customer Service as well as your dealer are aware of the issue NOW, have Cust Svc put a note in the service record of your coach [reference the VIN #], if the issue is noted before the warranty expires then there should be no issue with Redwood owning up to the repair costs.
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SOB
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09-25-2014, 02:47 PM
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#22
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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My controller will give me a wrong position on the jacks every once in a while. So far I've just been getting by ignoring it and operating as I normally would. It figures things out next button I hit. My fingers are crossed.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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10-04-2014, 06:37 PM
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#23
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Junior Member
Join Date: Sep 2014
Posts: 1
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We just went through this same issue and found that our batteries were really low. Once we replaced the batteries all functions came back and the display showed power up. We purchased new batteries because we were not in a location to verify our old batteries so we are not suggesting that you need new batteries, just ours were not fully charged.
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10-10-2014, 09:49 PM
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#24
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Junior Member
Join Date: Dec 2013
Posts: 18
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It's only week #2 in our 2014 RL and it's been expensive! Our leveling jacks didn't work our first week and we couldn't get the RV repaired because our new Pro hitch broke and had to be replaced, so we decided to get repairs done at our next destination. Hubby called a mobile repair guy so he wouldn't have try to tow the coach ....the cost was $420. OUCH !!! He said the problem was an 0 ring that was probably crimped during construction in the factory. Suppose this wasn't under warranty? If it was, it probably is too late to do anything about it now.
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10-11-2014, 02:39 AM
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#25
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Senior Member
Join Date: Mar 2012
Posts: 619
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Quote:
Originally Posted by Grannadi
It's only week #2 in our 2014 RL and it's been expensive! Our leveling jacks didn't work our first week and we couldn't get the RV repaired because our new Pro hitch broke and had to be replaced, so we decided to get repairs done at our next destination. Hubby called a mobile repair guy so he wouldn't have try to tow the coach ....the cost was $420. OUCH !!! He said the problem was an 0 ring that was probably crimped during construction in the factory. Suppose this wasn't under warranty? If it was, it probably is too late to do anything about it now.
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If Redwood wouldn't do anything you can always try Lippert
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07 Dodge 3500, Exhaust Brake, Edge Programer, Killer "B" Turbo
13 RL ALL options except Gen and W/D
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08-22-2015, 09:40 PM
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#26
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Member
Join Date: Aug 2014
Posts: 44
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jacks still not right
it's been some time since I posted here. just to update: we had numerous problems with the RW and FINALLY got almost everything resolved. We were able to take it to a dealer in CT (20 minutes from home instead of 6 hrs to the dealer!). Crossroads/Redwood approved. We were able to get the televisions working properly (so many splitters put in the dealer couldn't believe!!) and recalibrated the jacks....but there is still a problem. Hubby has given up with the jacks. They are still a lot easier than cranking up by hand (or using a drill to raise/lower them) New locks (upgraded - others worked part of the time) and a few other issues. We paid the dealer but Crossroads did reimburse us for the full amount. A lot of calls made during this time but overall Crossroads did take care of us quite satisfactorily. It took over 2 years but we are happy with what was fixed. Would not use the dealer we bought from at Hershey's RV show 3 years ago but are very happy with the RW!! 
__________________
2013 36FL (my baby) behind 2008 GMC 3500 duramax with Allison transmission (his baby)
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08-22-2015, 11:40 PM
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#27
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Site Team
Join Date: Nov 2011
Posts: 1,340
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Quote:
Originally Posted by new yorker
it's been some time since I posted here. just to update: we had numerous problems with the RW and FINALLY got almost everything resolved. We were able to take it to a dealer in CT (20 minutes from home instead of 6 hrs to the dealer!). Crossroads/Redwood approved. We were able to get the televisions working properly (so many splitters put in the dealer couldn't believe!!) and recalibrated the jacks....but there is still a problem. Hubby has given up with the jacks. They are still a lot easier than cranking up by hand (or using a drill to raise/lower them) New locks (upgraded - others worked part of the time) and a few other issues. We paid the dealer but Crossroads did reimburse us for the full amount. A lot of calls made during this time but overall Crossroads did take care of us quite satisfactorily. It took over 2 years but we are happy with what was fixed. Would not use the dealer we bought from at Hershey's RV show 3 years ago but are very happy with the RW!! |
Sorry to hear that you have had so many issues but glad to hear that Redwood/Crossroads has responded satisfactorily. Save and happy travels.
__________________
Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Roadmaster Comfort Ride Slipper Spring Suspension
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver
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08-23-2015, 12:47 AM
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#28
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Senior Member
Join Date: Nov 2014
Posts: 1,031
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Quote:
Originally Posted by new yorker
it's been some time since I posted here. just to update: we had numerous problems with the RW and FINALLY got almost everything resolved. We were able to take it to a dealer in CT (20 minutes from home instead of 6 hrs to the dealer!). Crossroads/Redwood approved. We were able to get the televisions working properly (so many splitters put in the dealer couldn't believe!!) and recalibrated the jacks....but there is still a problem. Hubby has given up with the jacks. They are still a lot easier than cranking up by hand (or using a drill to raise/lower them) New locks (upgraded - others worked part of the time) and a few other issues. We paid the dealer but Crossroads did reimburse us for the full amount. A lot of calls made during this time but overall Crossroads did take care of us quite satisfactorily. It took over 2 years but we are happy with what was fixed. Would not use the dealer we bought from at Hershey's RV show 3 years ago but are very happy with the RW!! |
Great to hear the problems are solved.
I see you mentioned a dealer in CT. We are located in CT. and just curious if it was Lee's or Highway??
Steve
__________________
Retired 2014 Redwood 36FL and 2015 GMC Denali 3500 DW Duramax but Now a 2020 Tiffin Allegro Bus with a 2022 GMC Canyon Denali toad.
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08-23-2015, 01:28 AM
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#29
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Senior Member
Join Date: Feb 2013
Posts: 522
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what is happening with the jacks?
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Fulltimers? Loving our 2012 36RL towed by 2016 Ram 3500 DRW Longhorn Crew cab with auto level system.
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08-23-2015, 01:50 AM
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#30
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Senior Member
Join Date: Jul 2015
Posts: 2,288
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Quote:
Originally Posted by new yorker
it's been some time since I posted here. just to update: we had numerous problems with the RW and FINALLY got almost everything resolved. We were able to take it to a dealer in CT (20 minutes from home instead of 6 hrs to the dealer!). Crossroads/Redwood approved. We were able to get the televisions working properly (so many splitters put in the dealer couldn't believe!!) and recalibrated the jacks....but there is still a problem. Hubby has given up with the jacks. They are still a lot easier than cranking up by hand (or using a drill to raise/lower them) New locks (upgraded - others worked part of the time) and a few other issues. We paid the dealer but Crossroads did reimburse us for the full amount. A lot of calls made during this time but overall Crossroads did take care of us quite satisfactorily. It took over 2 years but we are happy with what was fixed. Would not use the dealer we bought from at Hershey's RV show 3 years ago but are very happy with the RW!! |
That's my neck of the woods... Mind sharing with me the name so I make sure to stay clear... Unless it the folks in West Chester , then I already know to stay away from those folks...( that's putting it nicely )
__________________
2020 F-350
2020 3991RD with-
17.5 Goodyear 114's , Titan Disc brakes, MorRyde 8K IS, Onan 6.5..
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08-24-2015, 02:39 PM
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#31
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Senior Member
Join Date: May 2015
Posts: 174
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Quote:
Originally Posted by new yorker
it's been some time since I posted here. just to update: we had numerous problems with the RW and FINALLY got almost everything resolved. We were able to take it to a dealer in CT (20 minutes from home instead of 6 hrs to the dealer!). Crossroads/Redwood approved. We were able to get the televisions working properly (so many splitters put in the dealer couldn't believe!!) and recalibrated the jacks....but there is still a problem. Hubby has given up with the jacks. They are still a lot easier than cranking up by hand (or using a drill to raise/lower them) New locks (upgraded - others worked part of the time) and a few other issues. We paid the dealer but Crossroads did reimburse us for the full amount. A lot of calls made during this time but overall Crossroads did take care of us quite satisfactorily. It took over 2 years but we are happy with what was fixed. Would not use the dealer we bought from at Hershey's RV show 3 years ago but are very happy with the RW!! |
WHOO HOO! Glad to hear the good news.
The jacks thing still worries me though. If you don't get any answers from this forum and you need me to check into it from our side...Just shoot me a PM. You know I'm happy to help! Safe and Happy travels 
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08-25-2015, 05:22 AM
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#32
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Senior Member
Join Date: Aug 2014
Posts: 243
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Quote:
Originally Posted by ChristianM
WHOO HOO! Glad to hear the good news.
The jacks thing still worries me though. If you don't get any answers from this forum and you need me to check into it from our side...Just shoot me a PM. You know I'm happy to help! Safe and Happy travels |
Please keep up the great work, Christian! We appreciate your efforts!!!
__________________
"Life is too short to take the same road twice"
Vaughan and Tracy, and our 4-legged fur babies: Zeus, Millie, Murphy and Miles, traveling happily in Tilda, our 2013 RW 36RL.
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