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Old 02-17-2013, 10:44 PM   #1
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Earlier this evening I posted a question on Redwood's website. Within no more than 5 minutes I heard back from Tom Montague. Very impressive response time for a Sunday evening.

Another example of Redwood's outstanding commitment to their customers.
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Old 02-18-2013, 09:05 AM   #2
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I had a similar expeience, posting a question about 2100 on Friday evening and received an almost immediate response from Tom. I also had a follow up email from him yesterday morning.

This is brilliant customer service and obviously a company management team that values their customers. It reaffirms our decision to purchase a RW.
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Old 02-21-2013, 11:44 AM   #3
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Quote:
Originally Posted by Kevin & Tammy
Earlier this evening I posted a question on Redwood's website. Within no more than 5 minutes I heard back from Tom Montague. Very impressive response time for a Sunday evening.

Another example of Redwood's outstanding commitment to their customers.


When you "posted your question on Redwood's website", did you use the "Contact Us" portal? I have been interested for some time about contacting the company folks where I can have an email trail. It is easier on my memory banks!!



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Old 02-21-2013, 12:15 PM   #4
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Guy - I used the Information Requestin the "Contact Us" drop down menu on the RW home page. I received an almost immediate response from Tom's business email address.
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Old 02-21-2013, 08:57 PM   #5
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I also submitted a question on their portal and received a response from Tom within minutes - on a Sunday evening.
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Old 02-22-2013, 12:23 PM   #6
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Oriana, Kevin & Tammy,


Thanks.


Guy
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Old 02-23-2013, 08:11 AM   #7
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More news from Crossroads/Redwood:



http://rvdailyreport.com/News/ctl/Ar...rossRoads.aspx
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Old 03-14-2013, 04:31 PM   #8
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Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?
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Old 03-14-2013, 06:15 PM   #9
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I'm quite sure that info is on a need to know basis and he may not want you to know.
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Old 03-14-2013, 06:22 PM   #10
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Quote:
Originally Posted by RollsRoyce

Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?

Sent you a PM
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Old 03-15-2013, 12:48 AM   #11
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Quote:
Originally Posted by Oriana
Quote:
Originally Posted by RollsRoyce

Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?

Sent you a PM

Me to
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Old 03-15-2013, 10:52 AM   #12
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I sent him a few messages too and he won't return any calls or emails. I guess once you have a trailer, his job is done.
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Old 03-15-2013, 10:53 AM   #13
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What is his title and does he have responsibility for regional sales managers?Edited by: spindrift
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Old 03-15-2013, 11:02 AM   #14
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He is GM and the Regional Sales Mgrs report to him
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