Actually, you are referencing a different brand/model of handle. The RVLock handle has no contacts between the door and jamb and is completely self contained as far as power, independent from the trailer. The wireless RVLock handle will have our logo and website right on the handle itself. Thx
Just contacted James at RV Lock. I explained about our keypad not responding. Without hesitation, he offer to send out a new one!
I agree they are trying to make it right and provide the best service they can.
Thanks again James!
Steve and Mickie
2015 Chev 3500 4x4 HD D/A
2013 36 RL