I agree, an appointment should be taken care of when the unit is brought in, not weeks later.
Although I am not a big fan of the Lazy Days service department, when I have made appointments with them, they have taken our Redwood in and started working it on at the time of the appointment.
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch