Originally Posted by TDG
Buyer Beware RV Companys are done with the owners soon as the Unit leaves the lot
I'd had have to disagree on my RW! While under warranty I went directly through RW/Crossroads & had the few major items repaired at the factory, the other minor items I did myself with reimbursement for parts from RW.
Now today you have to go through a dealer to have any/all warranty issues diagnosed then repaired & unfortunately there's a LOT of dealers out there that are that way, sold & forgotten, but from reading this forum & others, NEVER trust your dealer if the phrase "waiting on parts" or waiting on authorization" is mentiined, that's their famous stall tactics, call RW directly to make sure parts or authorization has even been ordered. They will tell you when they were shipped & who signed for them, then go back to the dealer & ask again, see what happens when you ask what so & so did with the parts they signed for.
Yes they need to have better QC at the factory, not likely to change, & better dealerships that offer service as well as sales, also not likely to change.