Annual Inspection and manuals, etc...

[coloradolivin]

Originally Posted by Dave&Ginny

Last I heard they were continuing the 2/5 year warranty. The 5 year is for the frame.

In my convos with RW as late as 2 weeks ago, the 5 year is out the window and the annual inspection to preserve that 5 year is no longer needed

I should add that is for 2015 and on

[JerryL]

At 2 years straight up, it's still one of the best warranties in the mid priced RVs. I'll take it, after having had 1 year warranties on all my other units.

[Dan]

Originally Posted by 1000islander

OK, having my 1st warranty inspection done and handed my dealer the redwood book to be completed and signed off on. They are telling me that there is another form that requires completion and filing with redwood. I understand this, but why wouldn't the dealer have this form. Doesn't matter whether we complete have it signed off on by dealer or if the dealer completes. Is anyone familiar with this "form" that they are requesting? If so, where can I obtain a copy?

Page 5 of your owners manual has the "inspection and service certificate". you require this to be filled in and sent to RW



Dan

[1000islander]

Yes they are. That's why I can't understand why we need to supply this separate form. They signed our book, and I understand that there is a form that needs to be submitted to redwood, but that should be the dealership responsibility.

[1000islander]

I don't have this in our Manuel.

[johnboytoo]

Originally Posted by Dan

Page 5 of your owners manual has the "inspection and service certificate". you require this to be filled in and sent to RW
Dan

Concur with Dan --- in the manual pictured below page 5 has the Owner responsibilities, and a previous page (not numbered) is a form for the inspector to sign...

Then he also dated and signed inside my convenience center door...

[Oriana]

Similar to Brad's experience, we leave the book handy and the dealer fills in the book and deals directly with RW to maintain the paper trail.

[atom ant]

Anybody remember where it goes at Redwood if you have to do it yourself?

[johnboytoo]

Dunno if this is correct, but I sent mine to warranty@crossroadsrv.com....

and saved the email

[lwg]

Originally Posted by coloradolivin

In my convos with RW as late as 2 weeks ago, the 5 year is out the window and the annual inspection to preserve that 5 year is no longer needed

I should add that is for 2015 and on

Is there still a sticker by the front door that says "2 + 5"? This seems to be an ongoing discussion with many different answers depending on who you're talking to.

[coloradolivin]

Originally Posted by lwg

Is there still a sticker by the front door that says "2 + 5"? This seems to be an ongoing discussion with many different answers depending on who you're talking to.

Don't know if the 2015's have that sticker, my 14 does. I got my info from the dealer side of Tech support at RW. I did not ask why they were doing away with the additional 3 years of "only" structural warranty, but she said it was no longer offered and therefore, the annual inspection would no longer be required.

[usaf1949]

You would think RW would put something out about the warranty. I checked the web site and there is no info on the warranty anymore.

[atom ant]

That was quick - no Redwood has ever reached 5 years yet and now its gone. Landmark still boasting the 2+5?

[Dave&Ginny]

That's unfortunate if it's correct

[coloradolivin]

Originally Posted by Dave&Ginny

That's unfortunate if it's correct

Dave, you have contacts within the RW folks, what do they say ??

[Oregonbound]

It would be good to find out for sure if they are just no longer "offering" the 5 year warranty (which is bad enough) or if they are both not offering or "honoring" the warranty that exist now. Although I don't think they would even consider not honoring warranties, it would be very concerning as in my book, structural defects include a long list of things including sub ceiling, sub floor, side walls, etc..

[coloradolivin]

Originally Posted by Oregonbound

It would be good to find out for sure if they are just no longer "offering" the 5 year warranty (which is bad enough) or if they are both not offering or "honoring" the warranty that exist now. Although I don't think they would even consider not honoring warranties, it would be very concerning as in my book, structural defects include a long list of things including sub ceiling, sub floor, side walls, etc..

Here is the deal. They honor the existing 2+5 if you have it. If you want a warranty on the "structure", you must do an annual inspection at your expense so they will guarantee the structure for 3 more years. Starting in 2015, they still give a 2 year warranty, but after that you are on your own, with no annual needed

[Oregonbound]

Originally Posted by coloradolivin

Here is the deal. They honor the existing 2+5 if you have it. If you want a warranty on the "structure", you must do an annual inspection at your expense so they will guarantee the structure for 3 more years. Starting in 2015, they still give a 2 year warranty, but after that you are on your own, with no annual needed

I'll probably make my own call to RW, but did they say the yearly inspection is still needed but at our expense, or that the yearly inspection is no longer needed in order to make warranty claims? Thanks in advance CLivin.

As someone noted before, it would be good for RW to send a notice out explaining all this (unless I missed it). I will mention it to them when I call (and would encourage others to do same).

[atom ant]

Has anyone had a claim in the 3rd year or later?

[Oregonbound]

Nope...2 yr RW warranty expires in 05/15 for us (though we did get extended warranty)