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Old 02-20-2014, 03:46 PM   #1
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Redwood Manufacturers Warranty

When visiting the factory in February I was told that the factory warranty was 2 years bumper to number and construction 5 years. That is what I find on Redwoods homepage as well when reading the manual - at the RV show in Chicago a competitor told me that Redwood does no longer offer 2 years but only 1 - is that correct or just back talk from the other representative?
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Old 02-20-2014, 05:24 PM   #2
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When visiting the factory in February I was told that the factory warranty was 2 years bumper to number and construction 5 years. That is what I find on Redwoods homepage as well when reading the manual - at the RV show in Chicago a competitor told me that Redwood does no longer offer 2 years but only 1 - is that correct or just back talk from the other representative?
It's a bunch BS! Stay away from slim balls like that.
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Old 02-20-2014, 05:43 PM   #3
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Sounds good, so the warranty is still two/five years?
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Old 02-20-2014, 05:56 PM   #4
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Sounds good, so the warranty is still two/five years?
Yes! Redwoods' website had a typo in it - that's what caused all the confusion. All current RW coaches still have the 2+5 year warranty.
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Old 02-20-2014, 06:04 PM   #5
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Great! I still feel confident with the quality I have seen so hopfully I will not have to use the warranty.
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Old 02-20-2014, 09:45 PM   #6
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Last year at the Rally I had a conversation with Tom Montague (is no longer there). He said at that time that there was a lot of pressure be placed on shortening the warranty. He said he was fighting to keep what we had and it appears he won. From what I could understand, the problem was that the suppliers of the Microwaves, sound systems TVs ......weren't willing to stand behind their product.

Heartland came out with the same 2+5 warranty but I was told they lost theirs.
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Old 02-20-2014, 10:02 PM   #7
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Aha ok. I really donīt care so much for that. Will most likely replace the sound system with the SONY we have at home today and tv:s are a couple of hundred dollars. I am more worried about things I do not understand like slide outs, water leaks from pipes, hot water heaters and windows cracking.

Expensive and very special to the unit is what worries me.

Electronics is easier to replace and understand.

My worst case scenario is that a slide out gets stuck and I can not move the unit and in the meantime water is pouring in.

But again, what I understand from Redwood is that you a actually get what you pay for and they stand behind their warranties MUCH further than I understand the competitors does.

I also do get a good gut feeling for the details in the units, small things but I always think that if the details is ok the main structural parts most likely is the same way. And you would hear a lot more horrible stories (that I actually have read about some other brands) of people being stranded with no help. So I look forward to this with great confidence and it is a new part of your life to go full time!
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Old 02-21-2014, 12:16 AM   #8
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If the slide-outs or landing gear fail, you can operate them manually. All it requires is a hex bit for your drill and an Allan key to operate the respective valves. The oil distribution box has 3 valves for the slides and rear legs and the valve for the front legs is at the top of one of the legs.

Don't ask how I know - spent about 3 hours trying to make it work.
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Old 02-21-2014, 12:21 AM   #9
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AHH!! This is just an excellent forum, I bought several books about RV:ing and how to solve mechanical problems but for sure not needed with all of you out there! I feel extremely confident with this forum and all of you nice people out there. Your knowledge could be a great book in the future ;-)

And I haven't even got my unit yet!!
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Old 02-21-2014, 12:31 AM   #10
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Well....I learned that if a electric slide motor goes out while camping.....get a bunch of cold beer out and with 3 drunks standing in the bed of my truck......they can push the slide in by hand while I push the button. Real team work!
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Old 02-21-2014, 02:23 AM   #11
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OK Dave, how would you incorporate beer into raising the front landing gear
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Old 02-21-2014, 02:41 AM   #12
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OK Dave, how would you incorporate beer into raising the front landing gear

That's the problem Andy.......you're confused. Jack Danial's is for landing gear problems

Seriously, if I couldn't get the landing gear to retract....I'd take a wrench and bleed off the hydraulic fluid, compress the leg and then re-secure the line. It would be just like compressing a brake caliper.
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Old 02-21-2014, 05:34 PM   #13
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So the landing gear and hydraulic slides are fed by the same reservoir?
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Old 02-21-2014, 05:52 PM   #14
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So the landing gear and hydraulic slides are fed by the same reservoir?
Yes, and the same pump.
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Old 02-21-2014, 06:49 PM   #15
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So the landing gear and hydraulic slides are fed by the same reservoir?
The 2 bedroom slides and kitchen slide are supplied by the same hydraulics tank.

Living room slides have electric motors.
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Old 02-21-2014, 07:04 PM   #16
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On the RL, because of the layout, the kitchen and living room slides are hydraulic, and the bedroom electric.
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Old 02-21-2014, 07:56 PM   #17
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In January, 2014, we attended the Ft. Worth, TX RV show. At that show, there were several 2014 Redwood models on display. Additionally, the representing dealer had new 2014 brochures brochures. These were the first 2014 brochures we've seen even though the "2014" model has been for sale for several months.

In any case, the brochure cites a 1 + 5 year warranty calling it "a new level of protection" on the last (inside) page of the brochure. So what's correct; 2 + 5 or 1+ 5. It's time Redwood replied to the question.
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Old 02-21-2014, 08:06 PM   #18
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The warranty is still 2 + 5, the brochure had a typo.
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Old 02-21-2014, 08:31 PM   #19
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Probably some editor was doing a cut-n-paste from a Crossroads Brochure (Crossroads did change their's to one year) and didn't correct the warranty numbers to match what the RW warranty is.
If you happened to notice the label on the outside next to the entry Door, it's listed as "2+5".
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Old 02-22-2014, 02:06 AM   #20
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Does anyone know which digit of the vin tells the year? My trailer was built in early Jan. 13. It was sold to me as a 2013 and is titled as such. However the mobile tech that looked at my range said the vin # is 2014.

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