Reply
 
Thread Tools Search this Thread Display Modes
 
Old 12-08-2019, 04:55 AM   #1
Junior Member
 
Join Date: Jul 2019
Posts: 22
Never buy a Redwood. 38RL 2018

Bought new August 2016; list 150K, paid $88K just sold that horrible lemon for $36,000. I cannot list how many problems we had every year. The stupid extended warranty didn’t cover anything. I spent $8,000 - $10,000 every year for repairs!!!! If anyone is considering buying a Redwood - DON’T.
Trailer1234 is offline   Reply With Quote
Old 12-08-2019, 05:28 AM   #2
Senior Member
 
Jim & Mary's Avatar
 
Join Date: Jul 2013
Posts: 676
You know this seems to reinforce what's been said recently about the earlier Redwood models being relatively trouble free, and now the more recent ones being a nightmare. We've owned our 2013 since April 2013 and have put over 85K on it, with little or no problems. We did install athe MorRyde IS and disc brakes, so donat worry about undercarriage problems anymore. Other than that not any problems to report.
__________________


Jim & Mary 2013 36 RL with Titan Disc Brakes Residential Fridge Goodyear 17.5 H rated tires MORryde IS, MORryde pin box 2015 Ford F350 King Ranch DRW
Jim & Mary is online now   Reply With Quote
Old 12-08-2019, 03:10 PM   #3
Senior Member
 
travelin' texans's Avatar
 
Join Date: Sep 2012
Posts: 3,039
Sorry to hear you had such a bad experience!
Not sure what your issues were or your abilities as a handyman, but if owning a RV of any make, model or price you WILL need tools & the ability to use them, as there's an earthquake going on in there EVERY time it's moved & WILL be something to repair. If unable or willing to do it yourself then you're at the mercy of a system that's loaded up with repairs & not too many experienced technicians to handle it.
As to the low selling price, regardless what you gave for it, as soon as the rear bumper cleared their lot you lost about 25% of its value, the next brand won't be any different either.
Also most extended warranties have a much longer list of "don'ts" than "dos" on their covered repair list. The dealer & the warranty company usually benefit the most from these policies.
Not sure what or if you have replaced the RW with, but be aware they are all built in the same geographic area by the same group of people that leave one factory to go across the street & build a different brand. If you find one that's completely trouble free be sure to post it here with pictures as that will be as rare as a flying purple unicorn.
Not trying to sell RWs or any other brand nor disputing any of your issues, just stating the facts about the RV industry as a whole & it's not likely to change as long as they sell them as fast as they can build them.
Good luck in your replacement, if doing so.
__________________
Danny & Linda
Former '13 FB owner
Currently rvless!
travelin' texans is online now   Reply With Quote
Old 12-08-2019, 09:31 PM   #4
Senior Member
 
wintertree's Avatar
 
Join Date: Jan 2019
Posts: 146
Well said Danny...Anyone who actually uses their RV any amount and has NO problems is very rare....and thats with all brands. After working on mostly towables for years I do have a grasp on which brands / models that have more than their share of issues....Thats for another discussion....the first issue I believe is the major components...appliances etc....which all rv's pull from the same supply....generally they poor quality....and have limited life spans....but for the average rv owner an issue is an issue..(and rightly so)....Build quality(how well they are assembled on the shop floor) will always be an issue as the companies are controlled by "bean counters" that see profits as the main thing to concentrate on....
Never seen many RVer's that are not hands on (especially with towables)...I have seen the high end Class A crowd have owners that have little or no abilities to do any maintenance / repairs...
We are still a few months away from our kick off into full time RV life....I have done some repairs on our 15 /38RL....mostly preventative stuff and I am sure once we get things in full operation actual breakdowns will occur....But I don't have any pre conceived notions about our time with our RW being trouble free..
Buying new solves nothing...in fact may create a worse experience as getting the "bugs ". out of a reasonably complicated RV can be trying...which can leave the owners with such a bad taste they do not recover....Buying a good used unit....with history can be the most trouble free form of RV ownership...plus the added benefit of not taking the beating in value..
There are lemons out there...no doubt....I hope by Jumping Brands you get the type of RV you expect....Good luck !

Wes & Denise.....2015 / 38RL. 2016 F-450
wintertree is offline   Reply With Quote
Old 12-09-2019, 03:02 AM   #5
Senior Member
 
Join Date: Aug 2015
Posts: 393
Without a list of the issues, it is hard to determine if there is a PEBCAK problem or a redwood problem.
__________________
Scott
2015 38GK, Titan Brakes, H 114 Tires, IS
2015 Denali Dually
bergeman is offline   Reply With Quote
Old 12-09-2019, 05:26 AM   #6
Senior Member
 
travelin' texans's Avatar
 
Join Date: Sep 2012
Posts: 3,039
What's a PEBCAK problem?? Sure it's an acronym for something!
__________________
Danny & Linda
Former '13 FB owner
Currently rvless!
travelin' texans is online now   Reply With Quote
Old 12-09-2019, 08:12 PM   #7
Member
 
Talisker's Avatar
 
Join Date: Nov 2017
Posts: 32
Coming up to 2 years and 30,000 miles on our 2018 Redwood 340RL with no expenses for either repairs or warranty. I just put in for a warranty claim on the awning led light strip that is coming out of it's track, something I would repair/replace myself if out of warranty but since we're still under the Redwood warranty I figured why not have them pay for it. We have spent $$$ on upgrading to better tires, disk brakes and Morryde IS along with solar panels, batteries and inverter. Sorry to hear about folks having serious issues but our experience has been the opposite. We've had various rv units dating back to 1980 and this one has been one of our best in terms of build quality. As someone previously mentioned that an rv is an earthquake on wheels, it is essential that owners have a modicum of DIY experience. Preventative maintenance goes a long way and a tube of caulking and a grease gun can prevent some serious issues from developing.
__________________
Doug & Wendy
2017 Ford F350 CrewCab SRW, 2018 RW 340RL, MorRyde IS, disk brakes, Goodyear G114, Demco 21K AutoSlide
Talisker is offline   Reply With Quote
Old 12-09-2019, 08:53 PM   #8
Senior Member
 
GA1817's Avatar
 
Join Date: Sep 2014
Posts: 373
Quote:
Originally Posted by Trailer1234 View Post
Bought new August 2016; list 150K, paid $88K just sold that horrible lemon for $36,000. I cannot list how many problems we had every year. The stupid extended warranty didn’t cover anything. I spent $8,000 - $10,000 every year for repairs!!!! If anyone is considering buying a Redwood - DON’T.
How did you buy a 2018 RW in August of 2016. Seems odd to me! A list of your problems would be helpful to prospective buyers.
__________________
Dean & Cindy (Go DAWGS)
2013 Ram 3500 CC DRW 4.10 "Plain Jane"
(RIP "Struck by Lightning")
B&W 3600 Hitch 25K/6.25k
2012 36RL, Disc Brakes, G614's, 7K axles, Combo WD, Awning Toppers
Full Time Since April 1 2015:)!
GA1817 is offline   Reply With Quote
Old 12-09-2019, 09:22 PM   #9
Senior Member
 
Ford truck guy's Avatar
 
Join Date: Jul 2015
Posts: 1,980
Quote:
Originally Posted by GA1817 View Post
How did you buy a 2018 RW in August of 2016. Seems odd to me! A list of your problems would be helpful to prospective buyers.

Thats a good catch? FAT Finger the date ? I do that all the time... Although they were not listed at $150,000.00 in 2016.. I had a 2016 pretty much loaded and it listed at 130,000.00.. got it for a nice discount...

** TO THE OP - - - What were the issues that happened to discourage you this much?

I had a 16 and it was an awesome Redwood, the only complaint I had about it was that it didn't have the 3 AC's. Any mfg can build a lemon, its how they react that separates them..
__________________
2020 F-350
2020 3991RD with-
17.5 Goodyear 114's , Titan Disc brakes, MorRyde 8K IS, Onan 6.5..
Ford truck guy is offline   Reply With Quote
Old 12-09-2019, 10:29 PM   #10
Senior Member
 
XCMARK's Avatar
 
Join Date: Sep 2017
Posts: 324
Ford Guy I am sure will chime in But a good dealer will help owners out. A dishonest dealer will reach into your pocket for money every time and try to blame you for the problem ………

I am really sorry to hear about a Redwood owner selling there trailer due to issues. I feel EVERY manufacturer could fall into this category if the dealer doing the repairs want your money Now not the possible check from the warranty dept. The RV industry is shameless , much like used car dealers.
__________________
Mark & Melissa
2015 Redwood RL38 , Kodiak disk brakes , 17.5" tires , 8K Morryde IS
XCMARK is offline   Reply With Quote
Old 12-10-2019, 12:37 AM   #11
Senior Member
 
Ford truck guy's Avatar
 
Join Date: Jul 2015
Posts: 1,980
Quote:
Originally Posted by XCMARK View Post
Ford Guy I am sure will chime in But a good dealer will help owners out. A dishonest dealer will reach into your pocket for money every time and try to blame you for the problem ………

I am really sorry to hear about a Redwood owner selling there trailer due to issues. I feel EVERY manufacturer could fall into this category if the dealer doing the repairs want your money Now not the possible check from the warranty dept. The RV industry is shameless , much like used car dealers.
YES ! ! The dealer can make or break MOST manufacturers ... With a good dealer, almost any factory screw up can be repaired, quick and easy...

With a bad dealer, , well, it will be an up hill battle the entire way

I have had 2 excellent dealers with my 2 Redwoods, the first being better than the second, but not by much.
__________________
2020 F-350
2020 3991RD with-
17.5 Goodyear 114's , Titan Disc brakes, MorRyde 8K IS, Onan 6.5..
Ford truck guy is offline   Reply With Quote
Old 12-10-2019, 01:05 AM   #12
Member
 
Talisker's Avatar
 
Join Date: Nov 2017
Posts: 32
I guess fat fingers on the iphone�� Bought new in Dec 2107
__________________
Doug & Wendy
2017 Ford F350 CrewCab SRW, 2018 RW 340RL, MorRyde IS, disk brakes, Goodyear G114, Demco 21K AutoSlide
Talisker is offline   Reply With Quote
Old 12-10-2019, 03:40 AM   #13
Junior Member
 
Join Date: Jul 2019
Posts: 22
Quote:
Originally Posted by Trailer1234 View Post
Bought new August 2016; list 150K, paid $88K just sold that horrible lemon for $36,000. I cannot list how many problems we had every year. The stupid extended warranty didn’t cover anything. I spent $8,000 - $10,000 every year for repairs!!!! If anyone is considering buying a Redwood - DON’T.
Bought a new 2017 38RL
Issues
All water pipe fittings leaked- ALL
Roof leaked
1 slider never never worked right and finally the push rod with teeth ran thru the slide to the outside
None of the TVs worked with cable. One got 20 channels one got 38 channels the other outside never worked
ALL the cabinets came open during travel “earthquakes”. ALL stuff fell out
All refrigerator stuff fell out. Had to bunge coed all cabinets and fridge
Living room flooded due to kitchen faucet coming one by itself while the pump was left on by mistake. 60 plus gallons on floor.
Bedroom flooded due to washer dryer not hooked up to drain by dealer install
Stove top cracked in travel
Closet door was broken during travel
Closet rod had to be replaced and secured with a 2x 4
The pantry door was warped. They never could match the stain color
The shower base leaked 4 times and flooded down the stairs and out the door. E steps had to be replaced due to water damage. Am sure the whole floor is rotted due to water.
The ceiling fan fell off during travel
The blinds fell off
The rear storage door fell off
The desk even though was locked in place fell all the way out during travel and broke
And more. Sad because it was beautiful but a LEMON. 3 years old. I have the MSRP sheet showing $150,000. Perhaps the Explorer rv dealer in Fort Worth TX made the price up. But I have in print.
Trailer1234 is offline   Reply With Quote
Old 12-11-2019, 04:44 PM   #14
Site Team
 
piper guy's Avatar
 
Join Date: Dec 2012
Posts: 1,873
May I ask what hitch you were using and what the tow vehicle was/is ? The great majority of your issues sounds like the coach was getting pounded on the roads. Our 36RL has over 45k miles on it and has never had all the things coming open you’ve described.

On the water issues, as far as plumbing leaks - were you running a good pressure regulator set for no more than 55 psi ? If not, and the parks you were/are in have 70-80 psi water pressure, you will get leaks even in your next coach.
__________________
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
piper guy is offline   Reply With Quote
Old 12-11-2019, 07:50 PM   #15
Member
 
Cheezy1's Avatar
 
Join Date: Jun 2018
Posts: 46
Sounds like a lot of the issues would have been avoided by having a dealer that hooked the unit up to water and electric and ran everything before delivery to you. Then the rest of the issues seem pretty common in the RV world. We have all made some mistakes in learning to make RV travel go smooth but it is always an adventure. I have a 2018 and have at least a 100 hrs making modifications and improvements to the unit before we hit the road the first time. When at Kennedy Space Center a year ago the guy giving us a tour said that going into space was a lot like RVing in that you only have with you what you can safely carry and yet you have to have what you need for the trip. That is how I approach my RV experience. I do all I can do to make sure I am safe and prepared for what might happen then I adapt and make do as I travel. Sorry for your bad experience but I have been back for warranty work twice and Redwood/Keystone has taken great care of all our issues.
__________________
2018 Redwood 3901WB pulled by 2016 Chev 3500 HD DRW. Goodyear G114 tires, Moryde I.S., Kodiak Disc Brakes, Splendide W/D, Tire Minder TPMS, Sleep # King.
Cheezy1 is offline   Reply With Quote
Old 12-13-2019, 03:39 AM   #16
Senior Member
 
Join Date: May 2013
Posts: 482
What difference does it make what hitch or truck is being used? Why should we have to tolerate the junk that is being built and sold. There are first time buyers who aren't familiar with the lack of quality in the RV industry who won't accept it.
Mark
__________________
2013 36RE, 2008 GMC 3500CC DRW
markw is offline   Reply With Quote
Old 12-14-2019, 05:50 PM   #17
Senior Member
 
mstan's Avatar
 
Join Date: May 2015
Posts: 196
RE: Lemon

Well, you certainly have had your share of many of our frustrations. I will say this. The RV industry as a whole is... well the same junk packaged differently. I went to the Foretravel factory just for giggles and looked at a 1.8 million dollar coach. That day it was raining. When my wife and I walked in we immediately noticed a major roof leak over the kitchen area. We notified the salesman. I am the trailer trash of my group of friends who travel together. One friend has a Zepher, another couple of them have Pheaton's, One has a Beaver. All of these are high end motor coaches. All of them are constantly fixing something. Almost every park we stay at for any length of time one or more of them will be spending big bucks fixing something electrical and other wise. I have a 2015 38GK. I have had roof issues. I hate the AC system, I have had to exchange the axels from 7K to 8K and upgraded the wheels and tires. I have had to fix the pull down shades and tighten the ceiling fans. The LED lights on the Awning are out now. I have to pull it out of garage to fix that. So the moral to the story is this. If you want cheap fix problems buy a cheaper RV. If you want to spend big money on high tech problems buy a high end coach. In the end we all are just enjoying the journey. I hate problems. But I have decided it is just part of the journey. So I am going grip, complain, scream and cry when it is happening to me. And when it happens to you I will remain calm and act as if it doesn't bother me. I am more mature. Major problems is when it is happening to me. And Minor problems is when it is happening to you. Sorry for your experience. Merry Christmas and I pray your have a blessed New Year! Cheers!
mstan is offline   Reply With Quote
Old 12-14-2019, 05:57 PM   #18
Senior Member
 
XCMARK's Avatar
 
Join Date: Sep 2017
Posts: 324
Quote:
Originally Posted by markw View Post
What difference does it make what hitch or truck is being used? Why should we have to tolerate the junk that is being built and sold. There are first time buyers who aren't familiar with the lack of quality in the RV industry who won't accept it.
Mark
If you tow a RV with a medium duty or heavy duty truck that is used to haul more then your average 1 ton truck the rear leaf spring will NOT absorb bumps . This will pound any RV to death regardless of the brand. That's why those trucks use $4000+ air ride hitches to prevent the frame from cracking on the coach.

I do agree that most RV are built to a bare minimum spec that sometimes is less then optimal for long life. Everything I have touched in my coach has had extra screws added or more care in putting it together correctly ( better then OEM).
__________________
Mark & Melissa
2015 Redwood RL38 , Kodiak disk brakes , 17.5" tires , 8K Morryde IS
XCMARK is offline   Reply With Quote
Old 12-14-2019, 07:38 PM   #19
Member
 
Talisker's Avatar
 
Join Date: Nov 2017
Posts: 32
Quote:
Originally Posted by GA1817 View Post
How did you buy a 2018 RW in August of 2016. Seems odd to me! A list of your problems would be helpful to prospective buyers.
Here is my list of problems covered by warranty:
Cracked trim in front
Cracked fender on one side
Crown moulding pulling away
DVD player not functioning
__________________
Doug & Wendy
2017 Ford F350 CrewCab SRW, 2018 RW 340RL, MorRyde IS, disk brakes, Goodyear G114, Demco 21K AutoSlide
Talisker is offline   Reply With Quote
Old 12-19-2019, 12:30 AM   #20
Junior Member
 
Join Date: Sep 2019
Posts: 22
Well maybe it's because Thor stop building the coaches in 2016, and sold out to Crossroads.
ricknnell is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 12:43 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×