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10-13-2014, 09:16 PM
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#1
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Senior Member
Join Date: Jun 2014
Posts: 392
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How many tries before you go crazy
well good news all. Our trailer has arrived back from crossroads from its 60 plus punch list and another month in the books. Let me first say we have owned this one almost six months and five of those glorious months it has been in the shop. Well let me first start off by saying my patience has reached its end. I can go no more, Beth is on the phone as we speak talking to our lawyer and I did give my trust in crossroads to make this right. Well let's start off with hydraulics
Ummmm the auto level does not work now. It's just roars and grinds and faults come up on the screen and with jack fault failure and such that and so on
I guess somebody didn't like our island because it is keyed from one side to the other. Looks as if someone tried to scratch lottery tickets on it or something. Our wonderful fridge is all scratched up. Wasn't there before
Some one bottomed out my trailer in rear because ladder is bent back on bottom and twisted to the right. My pictures before show it perfectly straight
The skylight in the bathroom was replaced. They used a thicker bezel to replace the origional with but the screw holes that was used on origional are visible and ceiling panel is ripped still
Closet door hinge is in two pieces. They said it was fixed
I stopped there Closed the door to it at explore USA and refused it. Called crossroads and no one has time to even talk to me so there you go everyone. Step up and show you care redwood because it shows you do on mine. Any one want to buy a newesd 5th wheel. I think my wife will let this go cheap.
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David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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10-13-2014, 09:26 PM
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#2
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Doesn't sound good  This actually went to the Service Center in Indiana?
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Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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10-13-2014, 09:32 PM
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#3
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Senior Member
Join Date: Jun 2014
Posts: 392
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Yep. Just got off the phone with mike antal service tech from there and just sighed and moaned and told me to be patient and he needs to make a phone call. I thought I've been patient I thought 5 months of my 6 was patient enough. But any way I'm sitting in the corner of the house as if I was a bad dog because my wonderful woman is um a little pissed off right now
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David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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10-13-2014, 09:32 PM
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#4
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Senior Member
Join Date: Mar 2014
Posts: 429
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Sounds like it went to Explore USA, not the factory ??
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2014 38GK, disc brakes, MorRyde SRE 4000, 2-Yamaha 2000 gennys, G14's, dual awnings, Progressive EMS.
2014 Ram 3500 Laramie Longhorn DRW with Luverne Bull Bar and skid plate.
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10-13-2014, 09:37 PM
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#5
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Senior Member
Join Date: Jun 2014
Posts: 392
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No it first went to explore USA and problems said were fixed but not. Then it went back again to exploaderusa and problems were not fixed but bandaided up but didn't last long. Then it went back to exploaderusa for a courier to pick it up and take it to the Indiana. And was shipped back to exploaderusa for me to final inspect it and it is worse than we first left it to be shipped to Indiana
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David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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10-13-2014, 09:43 PM
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#6
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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You probably already know - but Explore USA, Crossroads, and the transporter all should have done checklists and inspections as it passed between each of them. Somewhere that Ladder has to be identified - and chances are good it was the transporter. He may of even spent some time inside it, although they aren't supposed to.
I saw a comprehensive list on mine when Explore USA accepted it from the transporter (don't think we were supposed to see it). The Transporter was responsible for some of the minor touchups, and Redwood the rest. About a $2,500 bill overall before we ever saw it. Mainly tweaks and cleanup done at the Dealership.
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Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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10-13-2014, 09:50 PM
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#7
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Senior Member
Join Date: Jun 2014
Posts: 392
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Clean up. You got a clean up. It looks as if someone took this trailer on a white rock road and then found 50 mud holes and hit every one. The inside is a pig sty. My wife is a clean freak and when we dropped this thing off. A fresh wax was just done to it and we scrubbed the inside from top to bottom with murphys soap because my wife would want someone to walk into our trailer looking like a mess
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David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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10-13-2014, 09:53 PM
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#8
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Senior Member
Join Date: Jun 2014
Posts: 392
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And guys I am sorry for sounding like this but come on now I can't be the only one here getting this treatment on a used to be new trailer
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David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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10-13-2014, 09:54 PM
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#9
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Senior Member
Join Date: Mar 2014
Posts: 429
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That is a real bummer, sorry to hear 
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2014 38GK, disc brakes, MorRyde SRE 4000, 2-Yamaha 2000 gennys, G14's, dual awnings, Progressive EMS.
2014 Ram 3500 Laramie Longhorn DRW with Luverne Bull Bar and skid plate.
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10-13-2014, 10:01 PM
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#10
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Senior Member
Join Date: Jun 2014
Posts: 392
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I've put my trust in jim Lazzorino not once but twice now. I was assured this trailer would be better than new the next time we see it. Can I open my eyes yet. Because it's no surprise you want to get. 100plus k down the drain that's what I'm hearing from the Tasmanian devil talking to someone
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David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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10-13-2014, 10:16 PM
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#11
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Senior Member
Join Date: Dec 2013
Posts: 153
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So sorry to hear the problems you are having with your coach. I think I can "see" why the wife is a tad bit upset! I would be right there with her!  Good luck.
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10-13-2014, 10:34 PM
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#12
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Traveling
Join Date: Mar 2014
Posts: 910
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Super sorry to hear this. I hope a miracle happens and things are made right.
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10-13-2014, 10:54 PM
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#13
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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I can't believe that you were not required to pick the fifth wheel up at the service center. When they picked mine up and took it to the service center for repairs I was told that I would have to pick it up when it was done so that they could go through everything with me and make sure I was satisfied. I was happy to pick it up and actually would have been happy to drive it there (1,000 miles each way). Had I not picked it up my battery cutoff switch would still be nonfunctional. After discussing that issue when I arrived, they were able to rewire the cutoff switch and solve the problem. Sorry to hear of all your problems. Hope this gets taken care of to your satisfaction.
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 Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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10-13-2014, 10:56 PM
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#14
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Senior Member
Join Date: Jul 2013
Posts: 2,055
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You're attorney will tell you to stop posting 'his arguments' on the forums...at least that's what "this guy I know" said...
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Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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10-13-2014, 11:17 PM
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#15
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Senior Member
Join Date: May 2014
Posts: 486
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Quote:
Originally Posted by TNTBaker
Super sorry to hear this. I hope a miracle happens and things are made right.
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Sometimes miracles need legal assistance to help push things along, and made right.
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2013 Dodge Ram 3500 DRW 6.7 Cummins
2017 SOB
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10-13-2014, 11:19 PM
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#16
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Traveling
Join Date: Mar 2014
Posts: 910
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I completely agree. Most miracles are "made" happen ;-) To be honest, I would have been on the phone ahead of Beth probably! It is unacceptable to spend that much money on something and then to have it be a complete lemon like that. Is that the issue in the RV industry? Lack of a "lemon law" ?? I wonder...They do sometimes seem fearless that you have any recourse.
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10-13-2014, 11:32 PM
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#17
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Site Team
Join Date: Jan 2012
Posts: 5,407
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This is a shame......Hopefully Redwood will get all of this straightened out VERY SOON!
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SOB "The RV Wiseguy"
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10-13-2014, 11:58 PM
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#18
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Senior Member
Join Date: Aug 2014
Posts: 280
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David, you are killing me ours is at the dealer now for a lot of the same problems you have.sorry to hear it came back worst, my wife will flip too if ours comes back dirty inside.
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Jim & Susie, 2014 36FL, 2012 F-250 6.2 trailer saver TS3
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10-14-2014, 12:02 AM
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#19
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Traveling
Join Date: Mar 2014
Posts: 910
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Jim, I think Explore USA has some real issues... I have heard this before about them. I can tell you that our service department here in the Portland, OR area actually covered our carpets with plastic and was meticulous. I could not even tell they had been in there. Try to be optimistic!
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10-14-2014, 12:11 AM
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#20
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Senior Member
Join Date: Aug 2014
Posts: 280
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We have our fingers crossed.
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Jim & Susie, 2014 36FL, 2012 F-250 6.2 trailer saver TS3
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