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Old 07-22-2012, 05:06 PM   #1
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<!-->

I have read on here that Redwood requires an annual
inspection under the terms of their warranty.
</span>This isn’t so surprising, however I am curious what an annual inspection
or service will cost. </span>Realizing that
each dealer will be different, pricing may vary, etc. </span>can anyone post from experience what they
paid to meet this reoccurring obligation?



I just have visions of paying a dealer service several
hundred dollars for a rubber stamp or for someone to tell me my RV “needs” a
new “flux capacitor” that will run me $1000.
</span>I’ve heard horror stories of dealers taking advantage of customers, for
this reason I always avoided RV service departments.



Thanks in advance.

Vincent



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Old 07-22-2012, 05:26 PM   #2
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Fully agree. Nothing like taking your vehicle in for one repair only to find our something twice as expensive is also broken. Vehicle repair shops have always been a place of, "less than reputible personnel". And, with the work force these days, pride of workmanship is non-existent.

Since we were never given a decent "owners manual", or more specific, "any manual" on our redwood, I have not seen anything requiring any specific inspection to stay in compliance with a warranty. Since the warranty is only good for two years, I would think it really unreasonable to pay hundreds, or thousands, in service bills to stay in compliance, since anythig other than major damage would cost less than the inspection itself. And in the case of major damage, insurance will take care of it.

We did not buy the extended service plan, some three thousand dollars, since most anything that is wrong will show up within the first two years, and anything in later years will most likely be less than three thousand dollars. Barring a new fridge or another major item Just my opine.
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Old 07-22-2012, 06:01 PM   #3
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Just a quick point, it's a 5 year structual warranty, provided it's inspected each year to keep the warranty in effect.
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Old 07-22-2012, 06:10 PM   #4
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Quote:
Originally Posted by mhs4771

Just a quick point, it's a 5 year structual warranty, provided it's inspected each year to keep the warranty in effect.
Good point. I have sent an inquiry to Redwood for details on this. Do you know if the structural warranty covers seam sealant, roof, leaks, etc? I imagine this would be a big reason for the reoccurring inspections, especially given how fast an RV can go from "like new" to junk when a leak or open seam isn't taken care of quickly.

Thanks,
Vincent
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Old 07-22-2012, 06:24 PM   #5
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I don't know how most dealers are handling the inspection. The only way I was aware of the requirement for the annual inspection was by the label stating so on the storage area door near the docking station. I had my coach in for some service work earlier in the summer and requested that the annual inspection be done while there. There was no charge for the inspection.



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Old 07-22-2012, 08:34 PM   #6
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I bought the extended coverage based on all the posts regarding the levelling jacks. A new frig will exceed the cost of the warranty and we are seeing posts on that now as well.
I usually try to skip an extended warranty but I got one on my truck and trailer since a don't plan on packing my shop around with me when I try to travel. Minor stuff I can fix... I don't know @#$% about diesels and am not prepared to pay someone else to find out.


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Old 07-22-2012, 08:50 PM   #7
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Edited by: 5th_Time
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Old 07-22-2012, 09:48 PM   #8
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Especially for new purchasers! We turned down the offer from the dealer ($2800) and before we left they came back in with the same package for only ($1400). It might be wise to call a few extended warranty outfits an see if you can find a better rate and don't forget to use Better Business Bureau to check out those companies too.
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Old 08-03-2012, 05:58 PM   #9
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We're hoping to order a 36rl within the next month. I had planned to send specs to several dealers around the country (those who received good reviews on this forum) and the local dealer. We're planning to full time, so the local dealer's service department reputation is pretty much irrelevant. The dealer tells me that the unit needs to be inspected annually by the dealer who sold the unit in order to keep the warranty current. They also told me that if we don't buy there, they will not service it (I'm assuming warranty work, repairs, etc.) What experiences have other had?
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Old 08-03-2012, 07:43 PM   #10
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SueMAr I don't believe you have to take it back to the original dealer...from what I have read it only has to be an authorized service center....Someone on this site even said he had his inspected at his dealership while they were doing warrant work and they didn,t even charge him....But I would find a marketing administrator on this site and ask them or maybe send message to Brian Emons and don't foget to make a copy of any information you receive a file it with import Redwood papers
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Old 08-03-2012, 07:55 PM   #11
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Ha, I've only heard of one dealer that has the nerve to actually state they will not service your unit if purchased elsewhere and they're in MA. Accoding to Andy, that is against their contract with Redwood.Edited by: 5th_Time
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Old 08-03-2012, 08:04 PM   #12
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Hoosierguy...It's my understanding that the annual inspection has to be done between 1 month before your delivery date and 1 month after ...Looks as though you di yours a little early...I hope they will accept it as good as waranty sees it...and I am proud to see they didn't charge you...From what I garther it's not much of an inspection...mostly for seal leaks and roof problems and weld joints...Did you get any kind of paperwork showing what was inspected?
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Old 08-03-2012, 08:18 PM   #13
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I have seen and read a sign posted on the wall in the showroom at Explore USA inj Canton TEXAS that says they will honor and work on any Redwood product purchased...I don't remember if it says at only Explore USA franchises or any authorize RW dealer.
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Old 08-03-2012, 09:17 PM   #14
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It's a shame that the RV dealers stoop to these levels. If they sell expensive RV's, it stands to reason that their customers will be traveling far from home. Too many times they use the same B.S. about them only servicing units that they sell. If a dealer is that narrow minded, it tells me that they don't work well with other dealers and if I ever have a problem while traveling they wouldn't be able to help me get the problem resolved.

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Old 08-03-2012, 09:38 PM   #15
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Quote:
Originally Posted by RollsRoyce
Hoosierguy...It's my understanding that the annual inspection has to be done between 1 month before your delivery date and 1 month after ...Looks as though you di yours a little early...I hope they will accept it as good as waranty sees it...and I am proud to see they didn't charge you...From what I garther it's not much of an inspection...mostly for seal leaks and roof problems and weld joints...Did you get any kind of paperwork showing what was inspected?


The dealership service manager checked the box on the lable on the door near the docking center and put his initials next to it. That label is the only indication that I have seen which states the need for an annual inspection. I do have a copy of the service order indicating they did the annual inspection.



Your are correct I, I had my inspection done 3 months early. I had the trailer in to the dealership on a recall issue, so, I thought I would have as much done as possible. The dealership is 2 1/2 hours away. I may have to check with Redwood to see if that is going to be an issue.



Thanks for the information.

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Old 08-03-2012, 09:47 PM   #16
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What recall, did you have to have done.



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Old 08-03-2012, 09:50 PM   #17
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Sonuds as though everything is copasetci...Hope it stays that way
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Old 08-03-2012, 10:05 PM   #18
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What recall, did you have to have done.



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I was one of the unfortunate owners notified that the Carlisle disk brake actuator might fail and needed to be replaced. Unfortunately, the issue turned into an unseemly bunch of finger pointing between Carlisle and several RV manufacturers using the Carlisle actuator control. I placed several posts about the issue back in June.



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Old 08-04-2012, 05:25 PM   #19
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That would be the one!!!!!
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Old 08-04-2012, 05:27 PM   #20
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5th time: That would be the one!!!! Is that where you bought yours? How was your experience there (or wherever you did buy)?
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