Technical Service Bulletin - TSB

[Adamsvr]

There is a TSB on our leveling jacks. It involves the wiring harness in the hydrochloric compartment going to the Trombetta soiliniod. It is supposed to take an hour and one half to fix.

I have the TSB downloaded, but don't know how to post it here. Wish Redwood would provide us a list of all the TSB's and how to fix them.

[CampingCouple]

Where did you originally download that from.I am taking delivery of my RW tomorrow and if it needs to be done I would like to get it done then

[Dave&Ginny]

A TSB is only a Technical Service Bulletin to the dealer NOT a factory recall. It's my understanding that these are sent these out to the service centers to make them aware of things to be on the look out for, for service related items. These are not factory recalls.

Edited by: Dave&Ginny

[Adamsvr]

Send me your email address and I'll forward it to you. Best of luck. Vic

[Retired educators]

How did you find out about the TSB?

[lillyputz]

How come redwood does not inform us owners about these tsb's. if some of you had not inquired, no one would know. this is very disturbing, for a company, that wants to be #1. maybe they were hoping a lot of, non full timers, would get through the warrenty period, before they had a problem.

Lillyputz

[Dave&Ginny]

Originally Posted by lillyputz

How come redwood does not inform us owners about these tsb's. if some of you had not inquired, no one would know. this is very disturbing, for a company, that wants to be #1. maybe they were hoping a lot of, non full timers, would get through the warrenty period, before they had a problem.

Lillyputz

I haven't heard or seen one example yet of Redwood trying to avoid warranty claims.

[5th_Time]

Dave, you're right about Redwood. When I brought my RL in for service work before the rally, Linda (service writer) was actually prompting me to add additional items to the worklist. They also checked and fixed a couple of items on their own initiative. The work was first-rate (as you might expect).



On the tour, mostdon't realize that Redwood makes these units from scratch... from laminating the walls to building the cabinets to wiring the complete electrical system. Underneath the floor and inside the walls these units are complex - and many are made to our custom requests. The assembly linemight make some mistakes,and somecomponent manufacturers have delivered troublesome units but with people like Linda and Brianbehind the two-year warranty, I'm sure I'll be getting my money's worth.