Well.... I might as well get into this conversation.
Were do i start,
14 months ago RW arrived here and furnace started then a horrible noise. Blower fan blew apart.
My RV guy put a new blower fan in that RW sent. That lasted about one hour at most so RW or Suburban sent a complete new unit out. Ran it for about an hour and worked fine.
I headed to the RW service center a few months ago and stayed one night in a CG and fan started making noise again. I let them know when I arrived and they had a Suburban tech come out and he replaced the fan again. Said it was warped. Interesting, Since it was new but what do I know.
Inspected everything that was repaired when I picked it up except we didn't run the heater but had paperwork handed to me on what Suburban did so off I went.
Since it was back home I wanted to do a few things inside over the weekend so turned the heat on. A few hours later I went back and it was not running. One tank ran out so switched over and nothing. OK... I took it apart and blower fan exploded again and melted to the heating part.
RW is in the process of sending out another new unit but my RV guy thinks there may be some other issue we need to find. Suburbans tech was trying to tell me it may be caused by not letting it cool before shut-off but I am trying to explane to them that it has always been plugged in to power and the thermostat takes care of the cool down....Not me!!! and it seamed to be working since when I turn it off the fan still runs for some time.
Frustration with repairs has almost turned into a laughing matter now.
I will say that RW has been doing a great job to get my problems resolved and no complaints so far about the customer service or service center.