Black Tank, toilet, fixed

[brenkco]

One of the PDI tests I decided to do when I first bought my Redwood was to let the tanks fill to their capacity. I wasn't sure, but it seemed like the black tank leaked. I tested it a second time and was fairly sure it leaked when full.

Sure enough, I had the tank pulled and the 'spin weld' for the vent pipe failed and when the tank was 100% full, it leaked. The replacement is a big job as the black tank sits on top of one of the grey tanks and is difficult to remove.

Since there are no Redwood dealers nearby, Crossroads sent me to Camping World, which is still 2 1/2 hours one way.

They had my rig for 2 months, addressing some other small warranty items. It was ready to be picked up Wednesday. We took the 5 hour trip and was glad to have it home.

That night while putting things back together, I turned on the pump to put some water in the toilet bowl. Water quickly poured onto the floor....the supply line connection to the toilet failed. I was not a happy guy!

I emailed the service advisor that night, hooked up the next morning and headed back to Sacramento for the 2 1/2 hour ride. I had asked the service advisor to call me on my cell when he got in, which he did. I told him I was on my way.

I pulled into the drive way and was greeted by the service advisor before I could get out of the truck. He apologized and said that they were going to fill my tank with fuel. He pulled me forward a few feet and got the tech out to start the repairs immediately. (Turns out the cone washer failed...when he pressurized the system, he didn't get all of the air out of the line and didn't noticed the failure). I was done and back on the road in less than an hour.

Having owned a business for almost 40 years, I have always said that mistakes happen, it's how you handle them that makes the difference. As upset as I was, Camping World, Roseville, Ca made it right and handled the situation perfectly.

All to often, we hear about poor service. These guys took responsibility and stepped up to the plate. BTW, I didn't tell him I had 87 gallon fuel capacity and was almost empty....actually I only sent him a bill for 24 gallons, which was my round trip use!

Ken

Here is the photo of the failed tank:
http://tinypic.com/r/2mfcjte/8

[atom ant]

That's a pleasant recovery! Glad its fixed. I just wish there was a little more consistency with Camping World. After what I have seen here at these in CO, I avoid them like the plague.

[Oriana]

Great news, will log that into memory if we require any work while passing through that area.

[brenkco]

Brad,
Yea, I have heard that time and time again about CW. I had a similar good experience at the Portland CW that started out poorly. The service manager stepped up and made everything right.

It is nice to report a good out come!

[AlanN]

Thanks for the report, Ken. For me it shows the importance of a thorough personal PDI, and then a complete testing of a repair before leaving the service dealer. I'll definitely be doing both in a few weeks when we take delivery.

[brenkco]

Alan,
We went through the repairs before I left with the service advisor. It just so happened that there was enough air in the water line that the leak didn't show up right away. Frustrating, yes.

It seems like this is just a part of owning an RV. I was just very glad to have had a professional and prompt resolution.

[Dave&Ginny]

Brenkco......thank you for pointing out the problem and reasonable resolution.