Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×

Thread Tools Search this Thread Display Modes
Old 06-06-2014, 04:27 PM   #1
Senior Member
Join Date: Feb 2014
Posts: 545
Black Tank, toilet, fixed

One of the PDI tests I decided to do when I first bought my Redwood was to let the tanks fill to their capacity. I wasn't sure, but it seemed like the black tank leaked. I tested it a second time and was fairly sure it leaked when full.

Sure enough, I had the tank pulled and the 'spin weld' for the vent pipe failed and when the tank was 100% full, it leaked. The replacement is a big job as the black tank sits on top of one of the grey tanks and is difficult to remove.

Since there are no Redwood dealers nearby, Crossroads sent me to Camping World, which is still 2 1/2 hours one way.

They had my rig for 2 months, addressing some other small warranty items. It was ready to be picked up Wednesday. We took the 5 hour trip and was glad to have it home.

That night while putting things back together, I turned on the pump to put some water in the toilet bowl. Water quickly poured onto the floor....the supply line connection to the toilet failed. I was not a happy guy!

I emailed the service advisor that night, hooked up the next morning and headed back to Sacramento for the 2 1/2 hour ride. I had asked the service advisor to call me on my cell when he got in, which he did. I told him I was on my way.

I pulled into the drive way and was greeted by the service advisor before I could get out of the truck. He apologized and said that they were going to fill my tank with fuel. He pulled me forward a few feet and got the tech out to start the repairs immediately. (Turns out the cone washer failed...when he pressurized the system, he didn't get all of the air out of the line and didn't noticed the failure). I was done and back on the road in less than an hour.

Having owned a business for almost 40 years, I have always said that mistakes happen, it's how you handle them that makes the difference. As upset as I was, Camping World, Roseville, Ca made it right and handled the situation perfectly.

All to often, we hear about poor service. These guys took responsibility and stepped up to the plate. BTW, I didn't tell him I had 87 gallon fuel capacity and was almost empty....actually I only sent him a bill for 24 gallons, which was my round trip use!


Here is the photo of the failed tank:
brenkco is offline   Reply With Quote
Old 06-06-2014, 05:23 PM   #2
Senior Member
atom ant's Avatar
Join Date: Feb 2013
Posts: 7,101
That's a pleasant recovery! Glad its fixed. I just wish there was a little more consistency with Camping World. After what I have seen here at these in CO, I avoid them like the plague.
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 06-06-2014, 06:10 PM   #3
Senior Member
Oriana's Avatar
Join Date: Dec 2012
Posts: 1,257
Great news, will log that into memory if we require any work while passing through that area.

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog:
Oriana is offline   Reply With Quote
Old 06-06-2014, 06:33 PM   #4
Senior Member
Join Date: Feb 2014
Posts: 545
Yea, I have heard that time and time again about CW. I had a similar good experience at the Portland CW that started out poorly. The service manager stepped up and made everything right.

It is nice to report a good out come!
brenkco is offline   Reply With Quote
Old 06-06-2014, 06:44 PM   #5
Senior Member
AlanN's Avatar
Join Date: Apr 2014
Posts: 240
Thanks for the report, Ken. For me it shows the importance of a thorough personal PDI, and then a complete testing of a repair before leaving the service dealer. I'll definitely be doing both in a few weeks when we take delivery.
Alan & Angele
2014 RW 38GK, Curt Q24 Hitch.
2014 Ram 3500 crew cab dually. Knapheide low-profile Westerner utility body.
Full-timing starting in August, 2014
AlanN is offline   Reply With Quote
Old 06-06-2014, 06:50 PM   #6
Senior Member
Join Date: Feb 2014
Posts: 545
We went through the repairs before I left with the service advisor. It just so happened that there was enough air in the water line that the leak didn't show up right away. Frustrating, yes.

It seems like this is just a part of owning an RV. I was just very glad to have had a professional and prompt resolution.
brenkco is offline   Reply With Quote
Old 06-07-2014, 05:24 PM   #7
Site Team
Dave&Ginny's Avatar
Join Date: Jan 2012
Posts: 5,403
Brenkco......thank you for pointing out the problem and reasonable resolution.
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.

All times are GMT +1. The time now is 06:34 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.