If it's a new Unit......Redwood should replace the chair under warranty....... they replaced one of our defective dining room chairs (Selling dealer handled warranty claim). To be honest, these "Diamond Collection" furniture pieces aren't the best quality in my opinion. We just sold the recliners from our new 39MB (consignment shop) & purchased quality Wallhugger Lazyboy's.
Mike & Gayle
Our 3 fur children "Ting-Tang"&"Saylor"(Shih Tsu's) &"Kai" (Finnish Spitz)
2007 Silverado Classic 3500 LT C.C. Longbed Dually,
Duramax, Allison Tranny, 62 Gal. Titan Tank
2016 39MB 5.5 Onan, Residential Package, Goodyear G114's, Mor/ryde heavy duty Shackle/bushing upgrade.