Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-21-2014, 08:11 PM   #1
Senior Member
 
0nTheRoad's Avatar
 
Join Date: Feb 2013
Posts: 1,092
More Models Recalled Over Microwave

Crossroads RV is recalling certain model year 2014 Redwood trailers manufactured March 12, 2013, through July 22, 2013, equipped with certain Frigidaire KG-series microwaves... http://rv-pro.com/news/more-models-r...over-microwave
__________________
SOB
0nTheRoad is offline   Reply With Quote
Old 04-22-2014, 02:12 AM   #2
Senior Member
 
Blue Dogs's Avatar
 
Join Date: Apr 2014
Posts: 383
Thanks for the heads up! Picking up my New 38RL this weekend after they install the generator, I'll be having them check to see if mine is included in the recall. No idea of the build date on my RW.,
Blue Dogs is offline   Reply With Quote
Old 04-22-2014, 03:44 PM   #3
Senior Member
 
Dro67's Avatar
 
Join Date: Mar 2014
Posts: 130
Ours actually did this on our first trip out! Thought it was maybe something we punched in wrong on the microwave like a delayed cooking time. So glad to see this post - having the dealer check ours out now!
__________________
Eddie & Toni
2 Bichons - Allie & Katie
2014 38RE
2014 Chevy Silverado 3500 Dually Duramax
Dro67 is offline   Reply With Quote
Old 04-23-2014, 03:15 AM   #4
Senior Member
 
jhardin's Avatar
 
Join Date: Jan 2014
Posts: 156
We have this microwave and haven't heard a word from the dealer or Redwood.
jhardin is offline   Reply With Quote
Old 04-23-2014, 03:50 AM   #5
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Well even though our rig was manufactured March 2013, the serial number is out of the range.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 04-23-2014, 03:06 PM   #6
Senior Member
 
0nTheRoad's Avatar
 
Join Date: Feb 2013
Posts: 1,092
If you have the referenced MW and you're having problems, regardless of whether the serial number is in the referenced range...I'd contact RW.
__________________
SOB
0nTheRoad is offline   Reply With Quote
Old 04-23-2014, 08:10 PM   #7
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
That would make sense.

To be honest, I think I've used it about twice. Been in storage more than in use unfortunately.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 05-03-2014, 02:54 PM   #8
Senior Member
 
Dro67's Avatar
 
Join Date: Mar 2014
Posts: 130
Has anybody had their microwave repaired or replaced? Our dealer tells us we might get it done quicker if we contact Redwood ourselves and let them come to us. Ours is definitely involved in the recall. Cannot understand why a safety issue like this is not a priority. We used to keep bread packages in ours. If we had had anything in it when it started on its own it would have caught fire!!!
__________________
Eddie & Toni
2 Bichons - Allie & Katie
2014 38RE
2014 Chevy Silverado 3500 Dually Duramax
Dro67 is offline   Reply With Quote
Old 05-03-2014, 03:02 PM   #9
Senior Member
 
0nTheRoad's Avatar
 
Join Date: Feb 2013
Posts: 1,092
Shame in your dealer!!! They should be doing the work for you.

Having said that, you might want to contact Redwood yourself, the worst that could happen is that RW tells you that you have to go through the dealer but they might just decide to work directly with you?
__________________
SOB
0nTheRoad is offline   Reply With Quote
Old 05-03-2014, 03:04 PM   #10
Senior Member
 
Join Date: Feb 2014
Posts: 545
Dro67,
Ours was bad from day one. We were on the road so Redwood arranged to have one shipped to our campsite and authorized a mobile tech to do the install. It took a while because they didn't have a stainless replacement in stock so they had to order one.

Ken
brenkco is offline   Reply With Quote
Old 05-05-2014, 04:17 PM   #11
Senior Member
 
Dro67's Avatar
 
Join Date: Mar 2014
Posts: 130
Contact with Redwood!

Spoke to Lynn in the Service Dept. at RW this morning about the recall. He filled out the necessary forms and told me they would contact Frigidaire and the technician would go to the dealer to make the repair. Said that the repairs have been going fairly quick so I'm hopeful that with the unit being in Dallas where there are plenty of Frigidaire repair technicians we will get this done!! Guess contacting RW myself was the best way to go on this issue! I'll update when its completed!
__________________
Eddie & Toni
2 Bichons - Allie & Katie
2014 38RE
2014 Chevy Silverado 3500 Dually Duramax
Dro67 is offline   Reply With Quote
Old 05-06-2014, 09:31 AM   #12
Senior Member
 
Oriana's Avatar
 
Join Date: Dec 2012
Posts: 1,257
Our microwave/convection oven isn't part of the recall, but the convection oven wouldn't come up to temperature. Our dealer has been working with Frigidaire trying to get a local service technician to trouble shoot the problem and repair.

Frigidaire were definitely not helpful and initially refused to talk to the dealer, as they weren't the owners. Our dealer had to explain the owners are out of the country for a number of months and they had been delegated responsibility for repairs.

Thanks to the dealer's service assistant they finally found a local technician, without much help from Frigidaire. Turned out to be a faulty thermostat, which is currently on order. Hopefully the part will be delivered by July 1st when we get home.

Had poor service from Frigidaire about 25 yrs ago and have never bought one of their products since. Appears their customer service hasn't improved.
__________________

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
Oriana is offline   Reply With Quote
Old 05-06-2014, 01:23 PM   #13
Senior Member
 
rcflame's Avatar
 
Join Date: Aug 2012
Posts: 619
Our 2012 is a Whirlpool and haven't had any problems and seems to work great. Maybe they should have stuck with it.
__________________
Roger & Cheryl Full Time since 2002, RVing since 1975 2008 Chevy 3500 Crew Cab Dually, 2012 RW 36RL
rcflame is offline   Reply With Quote
Old 05-07-2014, 04:22 AM   #14
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Quote:
Originally Posted by rcflame View Post
Our 2012 is a Whirlpool and haven't had any problems and seems to work great. Maybe they should have stuck with it.
Na, think what kind of reputation the RV industry would have if they kept using stuff that worked!
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 05-07-2014, 01:20 PM   #15
Junior Member
 
Join Date: Dec 2013
Posts: 18
Unhappy micro recall in the sticks

We haven't had a chance to take our 36RL out yet and received the microwave recall notice yesterday... we live 120 mi. from the nearest RV repair service and don't want to haul the whole coach in. You think they would be able to do service if husband removes it and takes it in?
Grannadi is offline   Reply With Quote
Old 05-07-2014, 01:23 PM   #16
Senior Member
 
johnboytoo's Avatar
 
Join Date: Jul 2013
Posts: 2,055
Call redwood and see if they would assist - it's actually Frigidaire's recall though...

At least you got a letter... I'm within 10 minutes of a dealer and I've still not gotten a letter - and I know I'm in the range so I just unplugged the MW for now...
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
johnboytoo is offline   Reply With Quote
Old 05-07-2014, 04:14 PM   #17
Senior Member
 
rcflame's Avatar
 
Join Date: Aug 2012
Posts: 619
It's not just Redwood. Coachman and some of the other RV mfg. have the same microwave and have the recall. I would imagine with all the recall's Frigidaire is having a problem getting them all handled.
__________________
Roger & Cheryl Full Time since 2002, RVing since 1975 2008 Chevy 3500 Crew Cab Dually, 2012 RW 36RL
rcflame is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 11:37 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×